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@franzvitulli #WCNO

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Professional user support @franzvitulli #WCNO

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WordPress and Products @franzvitulli #WCNO

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“A startup is a company designed to grow fast.” -Paul Graham @franzvitulli #WCNO

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Growth funnel @franzvitulli #WCNO

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Good support is a growth hack @franzvitulli #WCNO

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Benefits of good user support @franzvitulli #WCNO

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Build a positive reputation @franzvitulli #WCNO

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Happy users :) @franzvitulli #WCNO

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Train your users @franzvitulli #WCNO

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Have less support requests @franzvitulli #WCNO

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Improve your product @franzvitulli #WCNO

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Challenges of user support @franzvitulli #WCNO

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Creativity @franzvitulli #WCNO

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Empathy @franzvitulli #WCNO

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Time and resources @franzvitulli #WCNO

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Communication @franzvitulli #WCNO

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Organisation @franzvitulli #WCNO

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10 Tips for Good User Support @franzvitulli #WCNO

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Master your product Tip 1 @franzvitulli #WCNO

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Instructions need to be complete. Use screenshots, numbered lists and external links if that helps Tip 2 @franzvitulli #WCNO

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Speak the jargon your user is ready to understand Tip 3 @franzvitulli #WCNO

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Get in touch with the user after they signed up Tip 4 @franzvitulli #WCNO

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Help your users, but don’t forget the goal of your product Tip 5 @franzvitulli #WCNO

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Call to action Tip 6 @franzvitulli #WCNO

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Forget these words & phrases actually you should have if you had read the documentation the truth is trust me unfortunately Tip 7 @franzvitulli #WCNO

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Don’t be afraid to propose something a bit hacky Tip 8 @franzvitulli #WCNO

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Actively involve your team with user support Tip 9 @franzvitulli #WCNO

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Build a good FAQ or documentation page and keep it up-to-date Tip 10 @franzvitulli #WCNO

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Tools we use to provide user support @franzvitulli #WCNO

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@franzvitulli #WCNO Customer communication, made easy

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@franzvitulli #WCNO Live Chat on Websites

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@franzvitulli #WCNO Knowledge base software

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@franzvitulli #WCNO Online scheduler for Google Calendar

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@franzvitulli #WCNO Measure & improve user experience

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Thank you. @franzvitulli