The New Manager's Toolkit

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WELCOME TO THE Pb RUBYIST TRACK

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THE NEW MANAGER’S TOOLKIT

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SOMETHING LIKE THIS?

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SADLY, NO

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BRANDON HAYS @tehviking MANAGER, AFFINIPAY

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LET’S TELL A STORY…

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LET’S TELL A STORY… YOUR STORY

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PART 1: THE CALL

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“THIS IS NOT A PROMOTION.”

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THERE’S NO “WIL WHEATON SCHOOL OF ENGINEERING MANAGEMENT”

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WHY WOULD YOU DO THIS?

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BETTER YOU THAN SOME RANDO THOUGH, RIGHT?

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DETOUR: A HISTORY OF BAD BOSSES

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BAD BOSS 1: THE POLICE CAPTAIN

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BAD BOSS 2: THE LUMBERGH

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BAD BOSS 3: THE HOVERING ART DIRECTOR

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BAD BOSS α: FREDRICK TAYLOR

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SCIENTIFIC MANAGEMENT • TASK OPTIMIZATION • WASTE REDUCTION • MEASURE PERFORMANCE • WORKERS WORK, MANAGERS MANAGE

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SCIENTIFIC MANAGEMENT • REPLACEABLE WORKERS • MICROMANAGEMENT • INTERNAL COMPETITION • SABOTAGE

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“IT’S ALWAYS A TRUST PROBLEM” -Brandon Hays

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"Now one of the very first requirements for a man who is fit to handle pig iron as a regular occupation is that he shall be so stupid and so phlegmatic that he more nearly resembles in his mental make-up the ox than any other type... He is so stupid that the word "percentage" has no meaning to him, and he must consequently be trained by a man more intelligent than himself into the habit of working in accordance with the laws of this science before he can be successful.” - Fredrick Taylor

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NOT ME, I’M COOL MANAGER!

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WHAT’S SO GREAT ABOUT “BOSSES” ANYWAY?

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GETTING YOUR BEARINGS

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OK, WHERE’S THE MANUAL FOR THIS THING?

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NOPE, NOT HERE EITHER

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SO YOU TRY TO DO THE NEXT RIGHT THING

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YOU TALK TO *EVERYONE*

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YOU SET UP YOUR 1:1 MEETINGS Tool 1: One-on-One meetings

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Tool 1: One-on-One meetings

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YOU SHOW UP WITH QUESTIONS Tool 2: Lara Hogan’s “Questions for your first 1:1”

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YOUR CALENDAR LOOKS DIFFERENT THESE DAYS

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Psst. It’s me. Just checking in. This is pretty intense! We doing ok?

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A LIST SEEMS LIKE A GOOD START Tool 3: Notes/To-do lists

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THIS IS AN ENTIRE FIELD OF STUDY! Tool 4: Books & self-study, including Camille Fournier’s “The Manager’s Path”

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TIME TO GET TO WORK!

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LET’S BUILD AN INTERVIEW! Tool 5: Clear interview process examples with questions & exercises

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LET’S BUILD AN INTERVIEW! Tool 5: Clear interview process examples with questions & exercises

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WAIT, WHAT’S GOING ON IN THERE?

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YOU TAKE THE L AND GET BACK IN THERE

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THEME IN 1:1 MEETINGS: NO SENSE OF CAREER PROGRESS

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YOU FIND RESOURCES ONLINE Tool 6: Engineering ladders

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…AND DESIGN YOUR OWN Tool 6: Engineering ladders

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YOU MIGHT BE GETTING THE HANG OF THIS

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ONE NASTY SIDE EFFECT OF ACCOUNTABILITY:

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ONE NASTY SIDE EFFECT OF ACCOUNTABILITY: ACCOUNTABILITY

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OH NO! YOU HAVE BAD BEHAVIOR ON THE TEAM. WHAT NOW?

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“This company has made a significant investment in hiring and training this employee. Your job is to protect that investment.” - Nice HR person

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HELP DEFINE & DEFEND TEAM VALUES Credit: @aprilwensel

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ENGINEERING A TURNAROUND Tool 7: Performance Improvement Plans

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TURNAROUNDS ARE ABOUT HOMEWORK AND HARD CONVERSATIONS Tool 8: Crucial Confrontations

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THIS BOOK WILL CHANGE YOUR LIFE. READ IT. Tool 9: Radical Candor by Kim Scott

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HAVING THE HARD CONVERSATION FEELS LIKE CHEWING GLASS

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YOU PUT THE PIP INTO ACTION

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WEEK 1, 2, 3, 4… THEY DO NOT GO WELL

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“Yeah, it’s clear this isn’t working. Let me help you take next steps. - Nice HR person

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HEY, WHAT ABOUT YOUR FEELINGS?

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RAISE A MUG TO LUMBERGH YOU’RE THE BOSS NOW, DAWG

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IT’S BEEN QUIET FOR A WHILE

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KATAMARI RESPONSIBILITY

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YOUR CALENDAR IS A TRASH FIRE

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“We love leadership because it’s so squishy and hard to figure out. But the problem is that it’s so squishy and hard to figure out.” - Nick Means

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A MANAGER’S JOB IS TO BE AVAILABLE Tool 10: Office Hours & Active Listening

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LISTENING MEANS FOLLOWING UP Tool 11: Personal kanban boards (Trello)

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KATAMARI RESPONSIBILITY YOU’RE AHEAD OF YOUR RESPONSIBILITIES… BARELY

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Whew! Maybe we can take a lil vacation? No? OK, thought I’d ask.

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THE CHAOS MONKEY: INTERPERSONAL CONFLICT

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To commiserate with the developer, turn to slide 68. To intervene with the PM, turn to slide 71. To tell the person how to respond, turn to slide 132.

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You fell into the trap! There was no way to win. You enter the Swirling Vortex of Drama and are consumed by the fires within. THE END

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KATAMARI RESPONSIBILITY YOU’RE AHEAD OF YOUR RESPONSIBILITIES… BARELY THE SWIRLING VORTEX OF DRAMA

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“IT’S ALWAYS A TRUST PROBLEM” -Brandon Hays

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NEUTRALIZING THE VORTEX Tool 12: Crucial Conversations

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Credit: @johncutlefish TRUST IS CRITICAL

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FIX THE PROBLEM, LEAVE THE FRAMEWORK Tool 13: Wikis and documentation tools

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THINGS ARE ACTUALLY GOING PRETTY WELL…

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STILL HOLDIN’ OUT FOR THAT MANUAL, MATE

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Hey there friend, it’s me… You seem tired. Got any time for a break? Lil’ break?

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YOU START TO NOTICE SIGNS OF LARGER ISSUES

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THE MEETINGS… THEY DO NOTHING

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IT’S UNNERVING.

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YOU GO FOR THE ROOT: CULTURAL ISSUES Tool 14: Culture change processes

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HOW DO YOU KNOW IT’S GETTING BETTER? Tool 15: Measure What Matters (OKRs)

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HANG ON, WHAT JUST HAPPENED?

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KATAMARI RESPONSIBILITY… AGAIN???

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THE LEARNING TREADMILL

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“YOU’RE JUST NOT A VERY GOOD LISTENER.”

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A PRODUCTION BUGFIX SOUNDS GOOD RIGHT ABOUT NOW

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BUT YOU’RE NO QUITTER

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#GRIT

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YOU MAKE A PLAN AND MOVE FORWARD Tool 14: Start/Stop/Continue retros

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HEY, AT LEAST YOU SURVIVED

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Hey great that you have grit and everything, but… Could you think about me once in a while?

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YOU PUT THE PLAN IN PLACE

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AND THE RESULTS ARE IMPRESSIVE

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I’m going to ask nicely one more time. We’re dying over here, please pay attention.

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YOU STILL HAVE TO FACE… YOURSELF

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I’M NOT DOING ENOUGH

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I’M NOT ENOUGH

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I TRIED TO WARN YOU. NOW I’M PISSED.

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SHUT IT DOWN SHUT IT DOWN SHUT IT DOWN SHUT IT DOWN

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YOU WERE SO FIXATED ON MANAGERIAL HEROICS YOU FORGOT ABOUT YOURSELF

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WHY DID YOU DO THIS?

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OPTION 1: THE ONLY ONE THAT FEELS POSSIBLE

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OPTION 2 EMERGES Tool 15: The Power of Vulnerability by Brené Brown

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THIS IS THE PART WHERE YOU ASK FOR HELP

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A FEW DAYS IN THE HAMMOCK LATER…

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YOU START DELEGATING FOR REAL Tool 16: Delegation frameworks

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WHAT IF YOU’D HAD SOMEONE TO GUIDE YOU THROUGH THIS? Tool 17: Podcasts about holistic leadership (Reboot)

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WHY ARE WE SO FIXATED ON BEING “BRAINS IN JARS”?

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Tool 18: Breathing Exercises

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YOU START SHOWING SOME LOVE TO YOUR BODY Tool 19: Exercise & Meditation

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YOU’RE STARTING TO BE ABLE TO SEE OVER THE MOUNTAIN OF CHALLENGES

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NOT THE JOB: • SAVE EVERYONE • BE ALL-KNOWING • CREATE A FAILURE-FREE UTOPIA • SOLVE ALL THE PROBLEMS

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THE REAL JOB: • BE AVAILABLE • LISTEN, GUIDE, & COACH • UNBLOCK & SUPPORT • BUILD BRIDGES OF TRUST • FIND & CONNECT PEOPLE TO THEIR STORIES & PURPOSE • FIND & BUILD FRAMEWORKS

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WAIT, THIS IS WHAT MANAGEMENT IS ABOUT?

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BAD MANAGEMENT IS POISONING OUR INDUSTRY The real moral imperative:

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THIS INDUSTRY NEEDS YOU The real moral imperative:

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MY REAL FIRST CALL

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REMEMBER HOW YOU GOT HERE Tool 20: Gratitude & Journaling

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BEING YOUR AUTHENTIC SELF IS ENOUGH

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YOU ARE ENOUGH

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YOU GET TO WRITE YOUR STORY

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WE NEED YOU. TAKE CARE OF YOU.

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THANKS. @tehviking Brandon Hays

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Every 2 weeks Biweekly? Fortnightly?

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Hey, we’re cool. But let’s take a vacation soon, OK bud?

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Blog Posts First 1:1 by Lara Hogan https:/ /larahogan.me/blog/first-one-on-one-questions/ 87 1:1 questions by Lighthouse https:/ /getlighthouse.com/blog/one-on-one-meeting-questions- great-managers-ask/ 9 Steps to organizational culture change https:/ /www.tlnt.com/the-9-clear-steps-to- organizational-culture-change/ scrumbook.org Building a Growth Framework https:/ /blog.songkick.com/building-a-growth- framework-2464435e9e46 Tired: Engineering interviews, Wired: engineering auditions https:/ /medium.com/@trek/tired- engineering-interviews-hired-engineering-auditions-5f9f00147a57 Killing the Coding Interview http:/ /pete.holiday/blog/2018/05/killing-the-coding-interview Managering in terrible times https:/ /larahogan.me/blog/being-a-manager-in-terrible-times/ Time management for managers https:/ /blog.hubspot.com/marketing/manager-time- management-tips Stop/Start/Continue for performance https:/ /www.smartpassiveincome.com/start-stop-continue/ Successful Delegation https:/ /www.mindtools.com/pages/article/newLDR_98.htm

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Videos Spotify engineering culture https:/ /vimeo.com/85490944 Autonomy, mastery, purpose by Dan Pink https:/ /www.brainpickings.org/2013/05/09/daniel-pink- drive-rsa-motivation/ Radical Candor by Kim Scott https:/ /www.youtube.com/watch?v=yj9GLeNCgm4 The Power of Vulnerability by Brené Brown https:/ /www.ted.com/talks/ brene_brown_on_vulnerability Podcasts Reboot https:/ /www.reboot.io/podcast Managing Up http:/ /www.managingup.show/ Manager Tools https:/ /www.manager-tools.com/all-podcasts

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Books Radical Candor by Kim Scott https:/ /www.amazon.com/Radical-Candor-Kick-Ass-Without-Humanity/dp/ 1250103509 Measure what Matters by John Doerr https:/ /www.whatmatters.com/ The Coaching Habit by Michael Bungay Stanier https:/ /www.amazon.com/Coaching-Habit-Less-Change- Forever/dp/0978440749/ The Manager's Path by Camille Fournier https:/ /www.amazon.com/Managers-Path-Leaders-Navigating- Growth/dp/1491973897 Daring Greatly by Brené Brown https:/ /www.amazon.com/Daring-Greatly-Courage-Vulnerable- Transforms/dp/1592408419 Crucial Confrontations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler https:/ / www.amazon.com/Crucial-Confrontations-Resolving-Promises-Expectations/dp/0071446524 Phoenix Project / DevOps Handbook / Accelerate by Nicole Forsgren, Jez Humble, Gene Kim https:/ / www.amazon.com/Accelerate-Software-Performing-Technology-Organizations-ebook/dp/B07B9F83WM/ Five Dysfunctions of a Team by Patrick Lencioni https:/ /www.amazon.com/Five-Dysfunctions-Team- Leadership-Lencioni-ebook/dp/B006960LQW/ Creativity, Inc. by Ed Catmull https:/ /www.amazon.com/Creativity-Inc-Overcoming-Unseen-Inspiration/dp/ 0812993012 Story by Robert McKee https:/ /www.amazon.com/Story-Structure-Substance-Principles-Screenwriting- ebook/dp/B0042FZVOY

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Photo Credits DSCN8605 by mtneer_man https:/ /www.flickr.com/photos/mtneer_man/5247813293/ 2007-11-04+060 by mtneer_man https:/ /www.flickr.com/photos/mtneer_man/1883543556 Bull Run Powerhouse drill press by Sam Beebe https:/ /www.flickr.com/photos/sbeebe/7153666475 Antique Drill Press by njtrout_2000 https:/ /www.flickr.com/photos/njtrout/8098617703 Old work bench and tools by Overwater Photography https:/ /www.flickr.com/photos/goverwater/ 9359415879 Man Hold Wood Planer by John Jones https:/ /www.flickr.com/photos/160462157@N08/45175333751 Teeth you don't brush by Let Ideas Compete https:/ /www.flickr.com/photos/question_everything/ 4051194009 Tools by David Merrett https:/ /www.flickr.com/photos/davehamster/2337387039 Two people in a business meeting by rawpixel.com https:/ /www.flickr.com/photos/byrawpixel/ 45739276432 Business people in a meeting by rawpixel.com https:/ /www.flickr.com/photos/byrawpixel/ 30849318307 Very Quiet by Sergio Garau https:/ /www.flickr.com/photos/veryveryquiet/3984595506 Breathing animations by Nathan Pyle https:/ /twitter.com/nathanwpyle/status/ 1023366305280339968