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DevOps in the NonSaaS world Hari Krishnan @harikrishnan83

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What the hell is NonSaaS World? Applications where we do not have any control over the deployment environment.

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Examples ● On Premise Software - Desktop applications, Database servers, Mail servers ● Market Places - Mobile apps ● OTS (Off the shelf)

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What is the difference?

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The operations team is not part of your company

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Customers may not appreciate very frequent releases

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Multiple versions in the wild simultaneously

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What are the real issues? ● Support is the most important aspect ● Access for debugging is minimal ● Monitoring is opt-in ● Too many support tickets can slow you down

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What can we do? Instead of DevOps become DevSup

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Build tooling to help support teams

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Diagnostics

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Tools for your customer’s operations team

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Installers

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Background upgrades

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Error reporting tools

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Thank you! Hari Krishnan @harikrishnan83