It's All About The Little Things

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It’s All About The Little Things

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@thesambarnes thesambarnes.com

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pathfinderdpm.com pathfinderdpm @

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Leanne Goddard, UX/UI Designer

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It’s just things like when we have our 1-2-1s, you say you want to check that we’re okay and enjoying our job. This is such an important thing to say but I’ve only heard it once before in my career. Leanne Goddard, UX/UI Designer It’s the little things that make the difference.

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MANAGING YOUR OWN WORKLOAD

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THE POMODORO TECHNIQUE DON’T BREAK THE CHAIN THE ACTION METHOD EATING LIVE FROGS: DO THE WORST THING FIRST PRODUCTIVITY METHODOLOGIES

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INBOX ZERO NEXT ACTION WAITING FOR GETTING THINGS DONE

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If you gain the conﬁdence and trust of your people and they feel their best interests are safe in your hands, then you have in your possession a priceless asset, and the greatest achievements become possible. Field Marshal Bernard Montgomery, British WWII Commander

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ALWAYS BE PRESENT ON COMMS

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totes legit science study

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GET BACK TO PEOPLE ON TIME

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RESPECT PEOPLE’S TIME ALWAYS KEEP YOUR WORD &

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CHECK PEOPLE’S AVAILABILITY WHEN BOOKING MEETINGS

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Me Me Me Me Me Me Me

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my dogface when you crash my calendar

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CHECK PEOPLE’S AVAILABILITY WHEN BOOKING MEETINGS …even if no one else does.

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CHECK PEOPLE’S AVAILABILITY WHEN BOOKING MEETINGS …even if no one else does. CHECK PEOPLE’S PREFERENCE WHEN BOOKING MEETINGS

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Be nice, be polite and watch the outcome. Sian Salter, Digital Project Manager at OPEN Health

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REGULAR 1-2-1 WITH YOUR TEAM s

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ACTUALLY LISTEN TO PEOPLE

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A manager can seem like they understand at the time, but then later on the employee will find out that’s not true because they find themselves having the same conversations again, having to repeat themselves and having to chase actions or even worse, no actions come out of the talking at all. Kris Rabino, Software Engineer MANAGERS IN 1-2-1s 1

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2However, a manager that actually listens will always be proactive with follow ups, whether it’s actually completing actions, or just mere verbal check-ins to say they’ve not forgotten about the chat and actions… Kris Rabino, Software Engineer MANAGERS IN 1-2-1s a

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Then, even if something couldn't be actioned and the manager couldn’t make the situation better, there's a genuine sense that they tried their hardest against a resistant work environment. Kris Rabino, Software Engineer MANAGERS IN 1-2-1s 2 b

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“I can't remember the exact context but it's easy to remember feelings and I always felt like you gave a shit.” Kris Rabino, Software Engineer

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UNLOCK RADICAL CANDOUR

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Kim Scott, CEO of Candor Inc.

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“I would argue that criticising your employees when they screw up is not just your job, it’s actually your moral obligation.” Kim Scott, CEO of Candour Inc.

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CHALLENGE DIRECTLY CARE PERSONALLY RADICAL CANDOR RUINOUS EMPATHY MANIPULATIVE INSECURITY OBNOXIOUS AGGRESSION

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LET PEOPLE TEXT IN WHEN ILL

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when weird stock photos look too much like you

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FLEXITIME REMOTE WORKING &

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If you don’t trust your employees to work flexibly or remotely, you shouldn’t have hired them in the first place. Yan Lhert, Software Engineer at Checkr

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GUILT EMPLOYEE SNEER &

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EMPLOYEE GUILT

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EMPLOYEE SNEER

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OUT OF HOURS COMMS

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STATE NO REPLY NEEDED TODAY SHOWS YOU CARE ABOUT PEOPLE’S LIVES IT MAY JUST STOP YOU PISSING SOMEONE OFF & when you don’t even realise you’re doing it!

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ASSUME PEOPLE MEAN WELL

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Karl Scotland, Lean Agile Consultant “A sign of complexity is that the experts don’t agree.”

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LOVE EVERYTHING DIGITAL ENJOY OUR JOBS WANT TO WIN THE WORK WANT THE PROJECT TO GO WELL GET ON WELL PERSONALLY EXTROVERT CEO & INTROVERT DPM We both… What could go wrong?

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EXTROVERTS LOVE INTROVERTS HATE RISK

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TRUST IS OFTEN THE ISSUE

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Real expertise is making progress in an imperfect environment.

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Robert Sutton, Prof. at Stanford University

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THE TOTAL COST OF ASSHOLES OR TCA

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15% AVERAGE BULLYING RATE 25% OF BULLYING TARGETS RESIGN, AS DO… 20% WHO WITNESS THE BULLYING CLOSE UP average workplace statistics TCA

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TCA = $980,000 TCA in a company of 1000 people 25% 38 15% 150 2x 300 20% 60 98x $10k BULLIED PEOPLE BULLIED PEOPLE WILL RESIGN WITNESSES PER PERSON WITNESSES WILL RESIGN REPLACEMENTS, EACH COSTING