Slide 58
Slide 58 text
students don't know where to ask (irc, bug, email, ???)
and if they try the one thing they know how to do and it
fails, they can give up. Pay attention to new people on
all your channels.
do your reviews fast; prioritize contributor reviews.
draw them out on irc, comment on their blogs, check
in on bug comments. Quiet means you're losing them.
reassure them that they're doing OK, tell them not to
give up, be encouraging. make it okay for non-experts
to be here. be [extra] friendly.
file bugs with lots of details you're not filing a bug
for colleagues. give more context.
blog, tweet, or otherwise recognize their work/presence