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洞察。開啟創新 aco

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使用者經驗設計

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• 創新就是 Market Value – 使用者於對產品/服務的愛好、感動和堅持 • 所有產業都是服務業 – 你有什麼問題,我們幫你解決,ex:中鋼 – 誠品  Life Style,喫茶趣 飲食,飲茶文化 • 使用者就是創造答案的一部份 • 創造出感質的產品  回憶、感覺、經驗

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Innovation by making sense of the world Jan Christoph Zoels Experientia 創始合夥人

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Low2no

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Spot, embrace and fuel change – Explore weak signals. Embrace ambiguous paths of exploration from foresight to design thinking in creating value. Take risks and don’t be afraid of failures. Empathise with people and cultures – Discover people’s aspirations and make them tangible. Be inspired by progressive behaviours – Provide a clear understanding of Progressives and their role in societies. Act upon people’s insights to structure the design activity. Co-create – Open the design cycle to people, by exchanging values and evolving together. Understand people by sharing, shaping and evaluating their experiences. Unleash cross-disciplinary ingenuity – Recognise the importance of the ideas spread all stakeholders. Allow people a sense of ownership and achievement. Excite through experience prototypes – Use emotionally engaging media to communicate and test ideas. Share. Evangelise. Create value through innovative process – Value arises from implementation: spot, empathise, be inspired, co-create, unleash, excite, live!

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未來生活的設計思考 奇想創造執行長 謝榮雅

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創新造型 1994 創新材料 2003 創新技術 2006 創新思考 2008 創新服務 2008 創新商模 2010 創新策略 2010

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“不只是發現問題,而是能提供一個解決問題的設計“

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如何在組織中推展使用者經驗設計 游欣 趨勢科技使用者經驗協理

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• What is your organization’s vision? • Do you agree? • Where are you in the vision?

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A 10-Year Old Startup • Myth of a “Tech Company” • Inconsistency / Painful Experiences • Costly Support / Internal Training

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UI Engineer Team 1998 - 2002 • A group of people who can’t code well • A dedicated “design” team to FIX inconsistencies • A team who might be able to DEFINE designs and standards • A team which actually does all of the above, and goes beyond

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Consumer Design & Doc • Everyone could comment on the look and Feel and influence terminology decisions • Get CXO to go through the E2E pain and realistic ground

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Really complex products! Complicated Configurations! Not sexy at all!

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Titanium • Design Objectives • Spirit – Light, Fast and Smart • Design for Patricia • E2E User Experience Optimization

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• Feature Complexity 50% • Support Contract Rate 40% • Good Reviews – Minimalistic interface, easiest-to-use security suite interface (CNET Review) – Well-designed and easy to use (PC Magazine) Feedback

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1. Sketch a vision 2. Believe in what you sell 3. Empower your team 4. Be a great leader to your team 5. Get feedback regularly and iteratively Step by Step

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Every Pixel Counts Every Step Counts Every Touch Point Counts Sense of Ownership Sense of Urgency

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“只要有 Ownership 就可以透過行動去改變組織的使用者經驗“

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關鍵創新經營決策

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事業創新的發展方向 目片芽輝 野村綜合研究所資深顧問

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WOW 多品牌成就王品 高端訓 王品集團品牌副總

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新! 新! 新雄獅 黃信川 雄獅集團總經理

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經營網路社群

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衍生商品

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平面媒體

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影音媒體

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網路媒體

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知識力 欣講堂

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文創力 Lion Café

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科技力

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Q & A

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Thank You Putting People First