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HOLISTIC UX AARON SCHMIDT INFLUX LIBRARY USER EXPERIENCE

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WHY HOLISTIC UX?

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1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building

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1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building

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CONCLUSION WHY UX? WHY? TECHNIQUES CONCLUSION DESIGN WHAT IS UX?

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JUNK DRAWER SYNDROME flickr.com/photos/29541077@N00/4711956912

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INTERACTION DESIGN

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http://www.flickr.com/photos/traceyp3031/2892438542/

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COOKING!

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flickr.com/photos/awhitis/3604577998

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flickr.com/photos/23618675@N05/3417229426

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PURPOSE

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flickr.com/photos/georgmayer/126254265

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ACCESS BASED

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http://bradcolbow.com/archive/view/the_brads_why_drm_doesnt_work/?p=205

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LIBRARY CARD PASSWORD LOGIN

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Search I’m feeling smart

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Search I’m feeling smart Search Log In Advanced Search Boolean Search Contact Us Keyword Title Author

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AMAZON APPLE GOOGLE

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flickr.com/photos/quasimondo/98423379

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GOOD BAD

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LIBRARY INNOVATION, CURRENTLY

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TOOLS

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http://www.flickr.com/photos/caroslines/1411778034/

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http://www.flickr.com/photos/thewrittengeek/4683980767

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`

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LIBRARIANS ARE DESIGNERS

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WHAT IS DESIGN?

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ARRANGING THINGS FOR A PURPOSE

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THE ROLE OF THE DESIGNER IS THAT OF A GOOD HOST ANTICIPATING THE NEEDS OF THEIR GUEST.

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5 STEPS OF DESIGN THINKING

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UNDERSTAND OBSERVE PROTOTYPE EVALUATE IMPLEMENT

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WHAT IS UX?

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JUST FOR TECH UX IS NOT

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TECH FIXES UX IS NOT

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CUSTOMER SERVICE UX IS NOT

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USEFUL USABLE DESIRABLE

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DOING UX

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SERVICE SAFARIS

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• What was the goal of this service and was it met? • What was good about the service? • What detracted from the experience? • Were you confused at any time during the experience? • Describe the physical space.

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UX AUDIT

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MEMBERS READILY APPROACH SERVICE POINTS SERVICE POINTS ADJUST TO CHANGING NEEDS MEMBERS RECEIVE ASSISTANCE WHEN AND WHERE THEY WANT IT

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THE BUILDING IS CLEAN AND FUNCTIONS AS INTENDED THE BUILDING IS FREE FROM CLUTTER FURNITURE SUPPORTS MEMBER NEEDS MEMBERS HAVE EASY ACCESS TO POWER OUTLETS

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USEFUL, USABLE, DESIRABLE: Applying User Experience Design to your Library

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UX PARTNERS

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-patron- WORK LIKE A DAY

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JOURNEY MAPS

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1. See book recommendation in library newsletter 2. Place hold on book through library website 3. Receive notification email 4. Travel to library 5. Park in lot 6. Enter building 7. Take child to youth services department 8. Locate reserve shelf 9. Locate item on shelf 10. Reclaim child from children’s room 11. Walk to self-check machine 12. Interact with library worker 13. Exit building RESERVE & PICK UP

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SIGNS

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SIGNAGE AUDIT

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CONCLUSION DESIGN TECHNIQUES WHAT IS UX? WHY UX? INSTRUCTIONAL IDENTIFICATIONAL REGULATORY DIRECTIONAL INFORMATIONAL

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WARNING!

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Absolutely no: cellphones, eating, or drinking in the library. Thank you!

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Absolutely no: cellphones, eating, or drinking in the library. Thank you!

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Absolutely no: Thank you! - cellphones - eating - drinking

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Polite use of cell phones encouraged. Thank you! Niceville Public Library

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BUILDINGS -&- FURNITURE

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CONTEXTUAL INQUIRY

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flickr.com/photos/lwr/2202253598

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flickr.com/photos/lwr/2202253598

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flickr.com/photos/lwr/2202253598

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flickr.com/photos/lwr/2202253598

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LIBRARY USER EXPERIENCE USER RESEARCH

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OPINIONS

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PERSONAS

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PR IM ARY 26 Age Quote Undergrad Student w/ Disability Esther Cambridge Ted Hendricks Connect the theory and practice of teacher education for education students. Connect students with education theorists. Teach students how to find good, quality research. Become a better researcher, using library resources more effectively Encourage students to ask questions and think critically Find a job in my field. Get as much content as I can online for all my classes. Get better at narrowing down my research focus. Get better at keeping up with the research happening in my field. Education Faculty Undergrad Researcher Find research materials as quickly as possible Maintain high GPA Balance schoolwork with life Get a research assistant job. Get better at doing research faster and more efficiently. 20 "I don't do as much group work as I'd like to… it's hard because a lot of students don't really know what to do around some who's disabled. It's not their fault, they're just not used to it… My biggest issue is trying to figue out how to make them feel comfortable, you know?" "I'm all over campus. Sometimes I'm in a practice space, sometimes I'm looking for good wifi, and sometimes I'm too exhausted to go anywhere so I do research at home." Alice Cummings Use technology to improve access to textbooks and other printed materials. Use as many campus resources to improve my mobility and access to materials. Become as independent as possible getting around campus. 45 Sylvia Page @ Potsdam Goals Name Music Graduate Student 22 "I don't use the library stuff....I just use Google Scholar because I type what I want and it pops up with the exact article I'm looking for." "I've never been good about bringing my classes to the library...I know I could collaborate more with the librarians here, but honestly, I just haven't had the time to do that, and I've felt a little badly about it." Potsdam University Libraries Personas 1 of 2

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WHO?

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GO TEAM

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UX

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GOOD LIBRARY UX?

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LIBRARIES RED WING Regent’s Reading Room BLUE WING 3rd, 4th, 5th & 6th Floor BROWN WING 2nd, 3rd, 4th & 5th Floor GOLD WING None RED WING Basement BLUE WING 2nd Floor BROWN WING None GOLD WING 3rd Floor & Basement Library Learning Zones t'PSHSPVQTBOE activities t$POWFSTBUJPOBOE HSPVQTUVEZQFSNJUUFE t/PSFTUSJDUJPOPODFMM QIPOFVTBHF t"SFBNBZCFOPJTZ t'PSTNBMMHSPVQTBOE DBTVBMTUVEZ t$POWFSTBUJPOTTIPVME CFXIJTQFSFE t4NBMMHSPVQTUVEZ  JTQFSNJUUFE t4FUDFMMQIPOFTUP WJCSBUFPSTJMFOUQMFBTF leave area to take QIPOFDBMMT t'PSJOEJWJEVBMTUVEZ XJUIOPJOUFSSVQUJPOT t/PDPOWFSTBUJPOT QFSNJUUFE t/PHSPVQTUVEZ QFSNJUUFEJOUIFTF areas t4FUDFMMQIPOFTUP WJCSBUFPSTJMFOUQMFBTF leave area to take QIPOFDBMMT Business Zones BSFGPSHSPVQT and activities Quiet Zones are for smaller HSPVQTBOE DBTVBMTUVEZ Silent Zones are for JOEJWJEVBMTBOE OPJOUFSSVQUJPOT RED WING 1st, 2nd & 3rd Floor Pick the zone that’s right for you! BLUE WING 7th & 8th Floor BROWN WING None GOLD WING 1st & 2nd Floor Check out our new Zone Locations Starting March 21st!

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Business Zone t'PSHSPVQTBOEBDUJWJUJFT t$POWFSTBUJPOBOEHSPVQTUVEZ QFSNJUUFE t/PSFTUSJDUJPOPODFMMQIPOFVTBHF t"SFBNBZCFOPJTZ LIBRARIES

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flickr.com/photos/oppl/8445207290/ LIBRARY SPACE

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flickr.com/photos/travelinlibrarian/6819792158 DIFFERENT COLLECTIONS

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CREATION SPACES

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http://www.flickr.com/photos/coffeegeek/3347992701 COMMUNITY PUBLISHERS

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PUBLIC LIBRARIES JAN/FEB 09 SOLVING PROBLEMS

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CONCLUSION

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! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 121

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! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 122

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! © 2010 Bill & Melinda Gates Foundation | ! Photo: Photo credit here if required (see speaker notes) 123

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The whole building at all times should be managed in the broadest spirit of hospitality; the atmosphere should be as gracious, kindly and sympathetic as one’s own home. Then do away with all unnecessary restrictions, take down all the bars, and try to put face to face our friends the books and our friends the people. Miss Gratia Alta Countryman

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EVERY WE MAKE EXPERIENCE THE LIBRARY. WE’RE CREATING AFFECTS HOW PEOPLE LET’S MAKE SURE IMPROVEMENTS DECISION

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?????

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THANKS!! AARON SCHMIDT [email protected] WEAREINFLUX.COM @WALKINGPAPER

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WEAVEUX.ORG

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WEAREINFLUX.COM/UX

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WALKINGPAPER.ORG

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USABLELIBRARY.ORG