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OPTIMISING for TEAM HEALTH Lara Hogan @lara_hogan
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Teams are important.
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#WOCinTech Chat
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FORMING STORMING NORMING PERFORMING
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STORMING NORMING
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BRAINS 1 2 3 FEEDBACK TEAM PROCESSES
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BRAINS
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Don’t worry, I’ve got this!
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Core Needs at Work 6
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Belonging Community, connection 1
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Improvement/Progress Progress towards purpose, improving the lives of others 2
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Choice Flexibility, autonomy, decision-making 3
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Equality/Fairness Access to resources & information, equal reciprocity 4
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Predictability Resources, time, direction, future challenges 5
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Significance Status, visibility, recognition 6
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Belonging Improvement/Progress Choice Equality/Fairness Predictability Significance bit.ly/biceps-core-needs
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“What is making my teammate react so strongly?”
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#WOCinTech Chat DESK MOVES
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Belonging Alienated Distant Left behind 1
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Improvement/Progress Disruption Distraction 2
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Choice Loss of control Represents a larger shift in the company 3
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Equality/Fairness Unfair Some groups had choice, we didn’t 4
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Predictability Surprise Disruption in routine 5
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Significance No more corner office Far from leadership 6
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Knowing and addressing core needs is a shortcut to making others feel understood and valued.
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FORMING STORMING NORMING Feedback Core Needs
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FEEDBACK
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Feedback equation bit.ly/FeedbackEquation
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observation of a behaviour
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impact of behaviour + observation of a behaviour
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impact of behaviour question or request + + observation of a behaviour
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impact of behaviour question or request + + observation of a behaviour
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impact of behaviour open question + + observation of a behaviour
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Ask about their preferred feedback medium
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FORMING STORMING NORMING Team Processes PERFORMING
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TEAM PROCESSES
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Retrospectives
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Team charters and docs
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Eng Manager drives “who” Tech Lead drives “how” EM ∩ EL ∩ PM: drive “why” ∩ Product Manager drives “what”
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Product Manager + Tech Lead scope and estimate project work Product Manager drives “what” Tech Lead drives “how”
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#WOCinTech Chat Take care of yourself
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FORMING STORMING NORMING PERFORMING Team Processes Feedback Core Needs