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OPTIMISING for
 TEAM HEALTH Lara Hogan @lara_hogan

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Teams are important.

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#WOCinTech Chat

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FORMING STORMING NORMING PERFORMING

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STORMING NORMING

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BRAINS 1 2 3 FEEDBACK TEAM PROCESSES

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BRAINS

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Don’t worry, 
 I’ve got this!

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Core Needs
 at Work 6

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Belonging Community, connection 1

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Improvement/Progress Progress towards purpose, 
 improving the lives of others 2

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Choice Flexibility, autonomy, decision-making 3

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Equality/Fairness Access to resources & information, 
 equal reciprocity 4

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Predictability Resources, time, direction, 
 future challenges 5

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Significance Status, visibility, recognition 6

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Belonging Improvement/Progress Choice Equality/Fairness Predictability Significance bit.ly/biceps-core-needs

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“What is making 
 my teammate 
 react so strongly?”

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#WOCinTech Chat DESK MOVES

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Belonging Alienated Distant Left behind 1

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Improvement/Progress Disruption Distraction 2

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Choice Loss of control Represents a larger shift in the company 3

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Equality/Fairness Unfair Some groups had choice, we didn’t 4

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Predictability Surprise Disruption in routine 5

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Significance No more corner office Far from leadership 6

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Knowing and addressing core needs is a shortcut to making others feel understood and valued.

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FORMING STORMING NORMING Feedback Core Needs

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FEEDBACK

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Feedback equation bit.ly/FeedbackEquation

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observation of a 
 behaviour

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impact of behaviour + observation of a 
 behaviour

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impact of behaviour question 
 or
 request + + observation of a 
 behaviour

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impact of behaviour question 
 or
 request + + observation of a 
 behaviour

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impact of behaviour open question + + observation of a behaviour

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Ask about their preferred feedback medium

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FORMING STORMING NORMING Team Processes PERFORMING

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TEAM PROCESSES

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Retrospectives

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Team charters and docs

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Eng Manager drives “who” Tech Lead drives “how” EM ∩ EL ∩ PM: drive “why” ∩ Product Manager drives “what”

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Product Manager + Tech Lead scope and estimate 
 project work Product Manager drives “what” Tech Lead drives “how”

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#WOCinTech Chat Take care of yourself

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FORMING STORMING NORMING PERFORMING Team Processes Feedback Core Needs