Path to SRE - Speaker Deck

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The Path to SRE @dschenkelman Director of Engineering @auth0

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SRE

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Why?

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Reliability is the one feature every customer uses - an @auth0 SRE

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Auth0 User Auth0 Customer App

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Context

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Focused Investment Like Security but for Reliability

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Scale

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Research

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Companies

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Organizations

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Style

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Who?

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Spectrum Systems Software

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The Usual Suspects

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Teachers

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Advocates

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Problem solvers

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Know the system

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Experience

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node.js

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Educate

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What we do SRE identifies, develops, refines, and disseminates the libraries, services, practices, and processes key to system reliability.

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SRE does not force itself on other teams

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SRE does not handle all incident response

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Involvement Spectrum SRE Run Service Embedding Consultancy Office Hours/ Workshops

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Contacting SRE

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The brand

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Logo

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Office Hours

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Brown bags

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Investigations

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Flexibility

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Incidents

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Execute!

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You are selling TRUST

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SLOs

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Incident Response

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Distributed Traces

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Rate limiting

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CI/CD

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Complex Issues

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Today

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Org IAM DX Platform SRE

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Results • 5/11 teams doing R2s organically • > 5x more frequent deploys with < 10x duration • 80% critical services with tracing

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Results (2) • 5 complex issues solved • > 99.99% reliability for User Management API • ~8ms -> ~3ms 99th perc latency for rate limits