WARNING! System Overburdened

Shuman Ip Director, Portfolio Delivery @autoTrader.ca www.linkedin.com/in/shumanip/ @shumanip www.shumanip.com

What Happened?

CONS ATM PSF MD MD - Delivery CONS - Delivery ATM - Delivery PSF - Delivery Estimation Prioritization PRE-COVID STATE: 4 Separated Work Streams GA UX 1-S App

COVID-STATE: Consolidated 4 Delivery Streams into 1 GA UX 1-S App QA CONS ATM PSF MD Delivery Estimation Prioritization

NEVER LET A GOOD CRISIS GO TO WASTE

STATIK: Upstream Version

Estimation • Previous est. were invalid • No baseline data to est. • Immature start of work (existing) Priority • Work-in-process from 4 streams • Competing priority for upcoming work PROBLEM 1: Priority

Priority • Work in process from 4 streams • Competing priority for future work PROBLEM 2: Estimation Estimation • Previous est. were invalid • No baseline data to est. • Immature start of work (existing)

CONS ATM PSF MD MP Delivery Lines of Biz Prioritization GA UX 1-S App QA MP Prioritization Business Analysis Tech Analysis Prioritize with Size Delivery (3) Commit to Deliver

DEMAND SHAPING Visualization Deferred Commitment Upstream Kanban Explicit Policies

CONS ATM PSF MD MP Delivery MP Lines of Biz Prioritization GA UX 1-S App QA MP Prioritization Business Analysis Tech Analysis Prioritize with Size Delivery MP Commit to Deliver Priority  Work-in-process from 4 streams  Competing priority for upcoming work

CONS ATM PSF MD MP Delivery MP Lines of Biz Prioritization GA UX 1-S App QA MP Prioritization Business Analysis Tech Analysis Prioritize with Size Delivery MP Commit to Deliver Estimation  Previous est. were invalid  No baseline data to est.  Immature start of work (existing)  Inaccurate estimation (existing)

Result • Less throughput • Lead time maintained • Higher quality