Productivity Workshops for Knowledge Workers Copyright 2013 Are you ready? 

Copyright 2012 “It’s all about productivity. Producing more, with less money, faster.” – Nancy McKinstry, CEO of Wolters Kluwer “Labour productivity has been astonishingly weak.” – BBC news report on the UK, 29 May 2012 “Advanced economies are steadily losing their edge in labour productivity growth” – The Conference Board, 17 Jan 2012 “Labour productivity in the Information & Communication sector fell by 0.7% in 2011 compared to 2010.” – European Central Bank “Big programs of cost reduction rarely deliver sustainable improvements in efficiency.” – KPMG report, September 2012 The big picture The Heat Is On... In essence, knowledge workers are collectively under-performing. This is a global trend. 

Copyright 2012 There’s only one sensible response to this: We need to work smarter – not just harder. But... what exactly does ‘working smarter’ mean? And where to begin? (In fact, simply putting in more hours diminishes labour productivity.) 

Confidential and Proprietary Information. Workshop facilitation 6 years in IT consultancy About Luc Glasbeek 10 years in a demanding business operations environment Performance Change Corporate “I offer a suite of practical, proven, and powerful methods, tailored to transform my customers’ personal productivity. I work strictly on a ‘no-cure / no-pay’ basis.” – Luc Glasbeek Virtual teams International Extensive project & programme management experience Degree in information management Business productivity training 

Copyright 2012 Key customer issues Pressure Email overload Task overload Risk of “burn-out” Stress at work I’m always far too BUSY! Knowledge workers often don’t know how to cope with the rapidly evolving nature of their jobs, e.g. how to manage projects simultaneously, juggle growing responsibilities, and deal with the lack of time to think Prioritisation issues Lack of long-term view on career How to do more with less 

Copyright 2012 We help people develop vital productivity skills quickly • Use simple (non-technical) tools to help distinguish between urgent, important, and wasteful activities • Abandon unproductive working habits such as compulsive email checking and ‘losing track of time’ • Control their workflow in a demanding environment, using tried-and-tested methods • Progress towards long term professional goals while meeting day-to-day demands Our customers learn to... 

Confidential and Proprietary Information. Knowledge workers and their teams at geographically dispersed corporations in the business-to-business technology industry. Clientele 

Copyright 2012 Our value proposition to management 1) Challenging & cost-effective specialist workshops 2) Increased productivity of knowledge workers 4) Lower attrition rates for key people 3) Lower risk of staff burn-out Qualified tuition. No travel costs. Economic rates. Save 20 hours each month. Improve total work output, quality, and work load. Empower people with self-management skills. Integrate long term aspirations into everyday activity. Improve loyalty. 

Copyright 2012 Our value proposition to workshop participants • Less stress in the workplace • Re-balance everyday demands with long-term career aspirations. Get somewhere, rather than going round in circles Professionals who learn to control at least 70% of their time expenditure, will experience much less stress. 

Copyright 2012 Our Productivity Workshops • Practical home assignments for each participant to enable learning-on-the-job and maintain engagement (2 hours per week, includes reading practical information) • Five highly interactive and live group sessions of 45-minutes each over two-month period, focused on discussion, questions & answers, and ‘best practices’-sharing to ensure lasting skill development; no need to watch dull pre-recorded webinars • Each participant has a one-to-one closing session to maximise personal benefit, with a course tutor who understands the nature of business operations first-hand • 240-page in-depth book (“Personal Productivity for Knowledge Workers”) included for self-paced learning – as well as an ongoing resource • Cost / Time & Carbon-effective skill development by exploiting web- technology creatively in small groups (max. five participants); there is zero travel required minimising time away from work We challenge traditional ‘sage on a stage’ approaches; instead, we offer a ‘guide on the side’. 

Copyright 2012 Delivery: Clear steps to success This is how we engage our workshop participants 

KICK-OFF AWARENESS- BUILDING FOUNDATION- SETTING BLOCK- BUSTING MANAGING EMAILS PLANNING Where do you (really) stand? Improve your workflow in 5 steps. Removing obstacles to operational success. 1 2 3 4 5 6 Aligning the short & long term How to stay on top of your inbox. Who, What, Why & How? :) ~ @ * ± Group session themes Copyright 2012 

Copyright 2012 Rock solid. Building on tried & tested methods Tried & Tested Methods Getting Things Done ("GTD") The "STOP tool" Yast time-tracker "7 Thinking Hats" for long-term planning Email best practices The "Time Management Matrix" "Pomodoro Technique" 

Copyright 2012 An example Before After Email overload. Work backlog. Inability to relax outside working hours. Simple yet trusted action management system. Empties email inbox daily. Fire-fighting. Only time for urgent issues. Exhaustion. Organises working day proactively. Weekly project reviews. Not in control of diary. Working overtime routinely. In control of own workflow. Lacking long-term perspective in job. Applies tools for having “living” long-term plans. Constantly distracted. Knows how to focus his energy. Mike is a 31-year-old knowledge worker. Ambitious and energetic, he felt he could be more effective at work. He also experienced stress and was making some unnecessary mistakes. The Productivity Workshop helped him immensely. Mike’s professional benefits: • Enjoys peace of mind. • Prevents issues from arising. • Experiencing more calm. • Improved quality of work and total work output. 

Copyright 2012 Just imagine how Mike feels, having literally zero emails in his inbox at the end of a working day... 

Copyright 2012 Roadmap to customer engagement ‘Desk research’ First contact with decision-maker(s) Use 6 ‘framing’ questions to discuss where / how team or department is most likely to benefit from services (Free) Team diagnostics + Customer report Agreeing on target & measures of success (Paid) Delivery Evaluation of results 

Copyright 2012 • “Luc is an out-of-the-box creative thinker and demonstrates considerable energy and skill in understanding how to bring the best qualities out of an individual or group.” Global License Management Operations, Comms & Marketing Director, based in the United Kingdom • “Luc’s ‘virtual team meetings’ were extremely well-prepared and therefore very goal-oriented.” Global Enterprise Service Delivery Manager, based in Germany • “A constant source of inspiration and innovation.” Customer Programs Coordinator, based in Romania • “A focused individual who structures his work well and communicates very clearly and concisely.” Social Media Business Leader, based in the United Kingdom Testimonials 

Copyright 2012 Get results that go a long way – delivered quickly, creatively, and economically. Are you ready for the next step? We are specialists in productivity training for knowledge workers in technology companies, offering a compelling distance-learning format. In closing 

Copyright 2012 Email [email protected] 

Copyright 2012 Image credits Sigurd Decroos Marina Garcia Sergio Roberto Bichara Adam Ciesielski Monia Capparelli