Suma: Utilizing emerging browser technology to develop an open-source space and service analytics system

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SUMA UTILIZING EMERGING BROWSER TECHNOLOGY TO DEVELOP AN OPEN-SOURCE SPACE AND SERVICE ANALYTICS SYSTEM Bret Davidson | Jason Casden NCSU Libraries

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by Joyce Chapman, Suma Community development and data analysis specialist.

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Could we collect more detailed data, more easily, with fewer errors, and manage it all more consistently?

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And could we build more sophisticated and intuitive analysis tools that are totally reusable for all data by lots of people in our institution?

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Could we then use data about space and service usage to make better decisions (even small ones)?

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THE WEB HAS HAD THIS FOR YEARS

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WEB ANALYTICS COLLECTING RICH RELATIONAL DATA FOR A NEW SERVICE IS TRIVIAL OR EASY

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SUMA An open source tablet-based app (well, toolkit) to aid library staff in assessment of how patrons are using library spaces. In other words…the gathering, storing, exporting, analyzing, and visualizing of data across spaces/activities/time.

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STAFF AS SENSORS

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4 REPORTS

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PERIOD TOTALS

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PERIOD TOTALS

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TIME FILTER

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DAY OF WEEK FILTER

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LOCATION FILTER

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ACTIVITY FILTER

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Show all the reference transactions in the learning commons between 11 PM and 1 AM on weekdays that are less than 5 minutes in length.

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FILTERED REPORT

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FILTERED REPORT

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UNDERSTANDING OUR USERS Where do our users go? What are they doing? When are they doing it? What could they be doing?

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SPACE AND SERVICE ANALYTICS Staff scheduling Building hours Service desk service patterns Study room reservations Technology and furniture use Use of specialized spaces (e.g. Graduate Commons) Comparing branch and main libraries, at different times of day Special Collections researcher services Turnaways (e.g. Technology Lending) Combine with other data: circulation, gate counts, tech lending, reserves, online services

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OPEN SOURCE 60+ active academic library pilot projects Hosted on GitHub Pull requests are always welcome

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PROJECT TEAM Jason Casden Bret Davidson Joyce Chapman Rob Rucker Rusty Earl Eric McEachern

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THANK YOU! http://go.ncsu.edu/Suma Jason Casden: [email protected] Bret Davidson: [email protected]

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