@cfgmgmtcamp @HannahFoxwell RESILIENT SYSTEMS REQUIRE RESILIENT PEOPLE @HANNAHFOXWELL PRODUCT MANAGER @SERVERDENSITY

@HannahFoxwell @cfgmgmtcamp RESILIENCE: THE ABILITY TO RECOVER QUICKLY FROM DIFFICULTIES

@cfgmgmtcamp @HannahFoxwell “YOU ARE NOT IMMUTABLE. YOU ARE NOT HIGHLY AVAILABLE. YOU ARE EPHEMERAL.” - OLIVER WOOD

@cfgmgmtcamp @HannahFoxwell “PEOPLE ARE MORE DIFFICULT TO WORK WITH THAN MACHINES. AND WHEN YOU BREAK A PERSON, HE CAN’T BE FIXED.” RICK RIORDAN THE BATTLE OF THE LABYRINTH

@HannahFoxwell @cfgmgmtcamp “CHANGE IS INEVITABLE. PROGRESS IS OPTIONAL.” - TONY ROBBINS

@cfgmgmtcamp @HannahFoxwell ONE DOES NOT SIMPLY UPGRADE A HUMAN

@cfgmgmtcamp @HannahFoxwell “I THOUGHT I COULD FIX EVERYTHING WITH ENGINEERING” - TEMPLE GRANDIN

@cfgmgmtcamp @HannahFoxwell CONTINUOUS DELIVERY OUTSOURCING AGILE TDD BDD SOA AUTOMATION CLOUD CONTAINERS DEVOPS OFFSHORING DIGITAL

@HannahFoxwell @cfgmgmtcamp THE ONLY THING THAT’S CONSTANT IS CHANGE

@cfgmgmtcamp @HannahFoxwell BEWARE THE WELL OF DESPAIR

@HannahFoxwell @cfgmgmtcamp TIME MOTIVATION UNINFORMED OPTIMISM INFORMED PESSIMISM HOPEFUL REALISM REWARDING COMPLETION THE WELL OF DESPAIR THE EMOTIONAL CYCLE OF CHANGE

@cfgmgmtcamp @HannahFoxwell TIME MOTIVATION THE EMOTIONAL CYCLE OF CHANGE(S)

@cfgmgmtcamp @HannahFoxwell RESILIENCE: THE ABILITY TO RECOVER QUICKLY FROM DIFFICULTIES

@HannahFoxwell @cfgmgmtcamp TIME MOTIVATION RESILIENCE CAN BE IMPROVED

@cfgmgmtcamp @HannahFoxwell RESILIENCE IS NOT A TRAIT THAT EITHER PEOPLE HAVE OR DO NOT HAVE. IT INVOLVES BEHAVIOURS, THOUGHTS AND ACTIONS THAT CAN BE LEARNED AND DEVELOPED IN ANYONE. - AMERICAN PSYCHOLOGICAL ASSOCIATION

@cfgmgmtcamp @HannahFoxwell PROTECTIVE FACTORS: ELEMENTS OF AN INDIVIDUAL’S ENVIRONMENT, BACKGROUND OR PERSONALITY THAT ENABLE SUCCESS DESPITE CHALLENGES FACED

@HannahFoxwell @cfgmgmtcamp EXTERNAL LOCUS OF CONTROL OUTCOMES ARE OUTSIDE OF YOUR CONTROL – DETERMINDED BY “FATE” AND INDEPENDENT OF YOUR HARD WORK OR DECISIONS OUTCOMES ARE WITHIN YOUR CONTROL – DETERMINED BY YOUR HARD WORK, ATTRUBUTES AND DECISIONS “THIS IS IMPOSSIBLE.” “THIS FEELS IMPOSSIBLE RIGHT NOW, SO I’LL TAKE SOME STEPS TO UNDERSTAND IT BETTER.” INTERNAL LOCUS OF CONTROL

@cfgmgmtcamp @HannahFoxwell CONTAINERS WILL NOT FIX YOUR BROKEN CULTURE - BRIDGET KROMHOUT

@cfgmgmtcamp @HannahFoxwell TRUST AND AUTONOMY INTERNAL LOCUS OF CONTROL RESILIENCE TOP DOWN MANAGEMENT EXTERNAL LOCUS OF CONTROL WELL OF DESPAIR CULTURE

@HannahFoxwell @cfgmgmtcamp WHAT ELSE CAN I DO TO IMPROVE RESILIENCE?

@cfgmgmtcamp @HannahFoxwell CARING, LISTENING AND SUPPORTING • YOUR TEAM • YOUR PEERS • YOUR MANAGER • YOUR COMMUNITY • YOUR FAMILY • YOUR FRIENDS

@cfgmgmtcamp @HannahFoxwell RESILIENT TEAMS • SUPPORT EACH OTHER • TRUST PEOPLE AND GIVE THEM AUTONOMY • PROVIDE A SENSE OF PURPOSE • FOCUS ON THE OPPORTUNITY • BE OPTIMISTIC AND CONFIDENT IN THE FACE OF SETBACKS • BUILD A COMMUNITY

@cfgmgmtcamp @HannahFoxwell YOUR RESILIENCE • PRACTICE MINDFUL MEDITATION • TAKE BREAKS • OBSERVE YOUR THOUGHTS • LOOK AFTER YOUR HEALTH • TALK ABOUT IT!

@cfgmgmtcamp @HannahFoxwell THE WELLBEING OF HUMAN OPERATORS IMPACTS THE RELIABILITY OF SYSTEMS - HUMANOPS.ORG