Working Well With Devs (no code required) (MacDevOps::YVR)

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Working Well With Devs (no code required) Katherine Wu @kwugirl Software Engineer

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where I’m coming from

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@kwugirl https://ﬂic.kr/p/e9UTz where I’m coming from > Long way to go…

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@kwugirl where I’m coming from >

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@kwugirl where I’m coming from >

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@kwugirl where I’m coming from >

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@kwugirl where I’m coming from >

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@kwugirl where I’m coming from >

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@kwugirl where I’m coming from > smart people

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@kwugirl where I’m coming from > smart people technical people! lazy people

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@kwugirl these two weird tricks!!1!one! where I’m coming from >

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Better relationships 1. Get people to want to help you 2. Make your team look good 3. Recognize Ask vs. Guess Cultures Better communication 1. Make it easy for people to help you 2. Ask good questions 3. Give good feedback next: better relationships, step 1 @kwugirl Where We Are

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3-step plan for better relationships

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@kwugirl friendship is magic! better relationships >

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@kwugirl 1. get people to want to help you better relationships >

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@kwugirl get to know people better relationships > get people to help you >

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@kwugirl better relationships > get people to help you > get to know people

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@kwugirl better relationships > get people to help you > get to know people

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@kwugirl share common interests better relationships > get people to help you >

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@kwugirl technical book club better relationships > get people to help you > share common interests

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@kwugirl lunchconf better relationships > get people to help you > share common interests

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@kwugirl lunchconf better relationships > get people to help you > share common interests kwugirl.blogspot.com/2015/10/continuing-education-at-work-talk.html

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@kwugirl show your appreciation better relationships > get people to help you >

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@kwugirl tell their manager better relationships > get people to help you > show your appreciation

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@kwugirl 2. make your team look good better relationships >

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@kwugirl give awesome demos better relationships > make your team look good

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@kwugirl https://ﬂic.kr/p/fbQZmF better relationships > make your team look good > demos write a script

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@kwugirl status updates better relationships > make your team look good

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@kwugirl “…so what?” better relationships > make your team look good > status updates

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@kwugirl before: “We changed email reports to be sent at 1am local time.” better relationships > make your team look good > status updates

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@kwugirl after: “We changed email reports to be sent at 1am local time, allowing customers to receive data in the correct local time window.” better relationships > make your team look good > status updates

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@kwugirl be responsive, thorough, & empathetic better relationships > make your team look good

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Better relationships 1. Get people to want to help you 2. Make your team look good 3. Recognize Ask vs. Guess Cultures Better communication 1. Make it easy for people to help you 2. Ask good questions 3. Give good feedback @kwugirl next: better relationships, step 3 Where We Are

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@kwugirl 3. recognize ask vs. guess cultures better relationships >

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@kwugirl better relationships > ask vs. guess cultures

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@kwugirl better relationships > ask vs. guess cultures You

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@kwugirl better relationships > ask vs. guess cultures You Jamie

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@kwugirl better relationships > ask vs. guess cultures You Jamie Taylor

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@kwugirl better relationships > ask vs. guess cultures You Jamie Taylor

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@kwugirl better relationships > ask vs. guess cultures You Jamie Taylor Can Taylor stay with you?

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@kwugirl better relationships > ask vs. guess cultures You Jamie Taylor ?

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@kwugirl better relationships > ask vs. guess cultures You Jamie Taylor I’ll just tell them no.

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@kwugirl better relationships > ask vs. guess cultures You Jamie Taylor or

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@kwugirl better relationships > ask vs. guess cultures You Jamie Taylor Ugh, this puts me in a difficult position.

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@kwugirl “I’ll just tell them no.” better relationships > ask vs. guess cultures “Ugh, this puts me in a difﬁcult position.” Ask Culture Guess Culture

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@kwugirl better relationships > ask vs. guess cultures > background

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@kwugirl it’s OK to ask for anything + you’re OK getting ‘no’ for an answer better relationships > ask vs. guess cultures > background ASK

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@kwugirl avoid asking unless the answer will be yes better relationships > ask vs. guess cultures > background GUESS

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@kwugirl better relationships > ask vs. guess cultures > background ASK GUESS

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@kwugirl better relationships > ask vs. guess cultures > background ASK GUESS

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@kwugirl better relationships > ask vs. guess cultures > background ASK GUESS

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@kwugirl better relationships > ask vs. guess cultures > background ASK GUESS

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@kwugirl better relationships > ask vs. guess cultures > background ASK GUESS

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@kwugirl a few examples better relationships > ask vs. guess cultures > examples

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@kwugirl “The Seattle No” better relationships > ask vs. guess cultures > examples https://medium.com/lessons-learned/the-seattle-no-177091f864a4

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@kwugirl Hey, I’m going to this party, do you want to come? better relationships > ask vs. guess cultures > examples > Seattle No

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@kwugirl better relationships > ask vs. guess cultures > examples > Seattle No Hmm that sounds interesting, I’ll have to check.

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@kwugirl better relationships > ask vs. guess cultures > examples > Seattle No or

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@kwugirl Oh yeah, maybe… better relationships > ask vs. guess cultures > examples > Seattle No

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@kwugirl Oh yeah, maybe… better relationships > ask vs. guess cultures > examples > Seattle No + don’t hear from them again about it

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@kwugirl THIS MEANS NO. better relationships > ask vs. guess cultures > examples > Seattle No

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@kwugirl THIS MEANS NO. better relationships > ask vs. guess cultures > examples > Seattle No (not obvious to all of us.)

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@kwugirl better relationships > ask vs. guess cultures > examples > so much food

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@kwugirl better relationships > ask vs. guess cultures > examples > so much food Me: “Hmm, I don’t have time to make   lunch for next week.”

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@kwugirl better relationships > ask vs. guess cultures > examples > so much food Me: “Hmm, I don’t have time to make   lunch for next week.” Dan hears

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@kwugirl better relationships > ask vs. guess cultures > examples > so much food Me: “Hmm, I don’t have time to make   lunch for next week.” “Could you make extra meals so I have lunch for the week?” Dan hears

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@kwugirl better relationships > ask vs. guess cultures > examples > so much food Dan: “I’m going to cook 2 meals this   weekend.”

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@kwugirl better relationships > ask vs. guess cultures > examples > so much food Dan: “I’m going to cook 2 meals this   weekend.” I think

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@kwugirl better relationships > ask vs. guess cultures > examples > so much food Dan: “I’m going to cook 2 meals this   weekend.” “That’s so weird, Dan’s planning to make an extra meal this weekend, but ok.” I think

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@kwugirl better relationships > ask vs. guess cultures > examples > so much food End Result Me Dan

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@kwugirl better relationships > ask vs. guess cultures > examples > so much food End Result Me “Why do we have so much food in the fridge??” Dan

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@kwugirl better relationships > ask vs. guess cultures > examples > so much food End Result Me “Why do we have so much food in the fridge??” Dan “I’m such a  ..good husband.”

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@kwugirl pros/cons better relationships > ask vs. guess cultures >

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@kwugirl Ask Culture better relationships > ask vs. guess cultures > pros/cons

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@kwugirl Ask Culture better relationships > ask vs. guess cultures > pros/cons Prioritizes efﬁciency

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@kwugirl Ask Culture better relationships > ask vs. guess cultures > pros/cons Prioritizes efﬁciency No ambiguity

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@kwugirl Ask Culture better relationships > ask vs. guess cultures > pros/cons Prioritizes efﬁciency No ambiguity Gets what you want  (in the short-term)

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@kwugirl Ask Culture better relationships > ask vs. guess cultures > pros/cons More open conﬂict Prioritizes efﬁciency No ambiguity Gets what you want  (in the short-term)

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@kwugirl Ask Culture better relationships > ask vs. guess cultures > pros/cons More open conﬂict Can make people feel uncomfortable Prioritizes efﬁciency No ambiguity Gets what you want  (in the short-term)

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@kwugirl Guess Culture better relationships > ask vs. guess cultures > pros/cons

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@kwugirl Guess Culture better relationships > ask vs. guess cultures > pros/cons Prioritizes not   hurting feelings

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@kwugirl Guess Culture better relationships > ask vs. guess cultures > pros/cons Prioritizes not   hurting feelings More polite

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@kwugirl Guess Culture better relationships > ask vs. guess cultures > pros/cons Hard if you’re bad at   reading social cues Prioritizes not   hurting feelings More polite

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@kwugirl Guess Culture better relationships > ask vs. guess cultures > pros/cons Hard if you’re bad at   reading social cues Can feel like no one is listening to you Prioritizes not   hurting feelings More polite

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@kwugirl strategies for handling better relationships > ask vs. guess cultures >

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@kwugirl If you’re from Ask Culture… better relationships > ask vs. guess cultures > strategies

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@kwugirl If you’re from Ask Culture… better relationships > ask vs. guess cultures > strategies Make a Guess Culture close friend

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@kwugirl If you’re from Ask Culture… better relationships > ask vs. guess cultures > strategies Make a Guess Culture close friend Listen more closely

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@kwugirl If you’re from Ask Culture… better relationships > ask vs. guess cultures > strategies Make a Guess Culture close friend Listen more closely Apologize if you realize >1 interpretation

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@kwugirl If you’re from Guess Culture… better relationships > ask vs. guess cultures > strategies

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@kwugirl If you’re from Guess Culture… better relationships > ask vs. guess cultures > strategies Remember that people might be   unaware of “the rules”

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@kwugirl If you’re from Guess Culture… better relationships > ask vs. guess cultures > strategies Remember that people might be   unaware of “the rules” Resist the urge to “soften” a “No”

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@kwugirl “Hey, I have a request,   but it’s totally cool   if you want to say no.” better relationships > ask vs. guess cultures > strategies

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@kwugirl Better Relationships 1. Get people to want to help you 2. Make your team look good 3. Recognize Ask vs. Guess Cultures next: better communication

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3-step plan for better communication

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@kwugirl 1. make it easy for people to help better communication >

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@kwugirl better communication > make it easy

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@kwugirl articulate why you’re confused better communication > make it easy

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@kwugirl “You had me up until ______.” better communication > make it easy > articulate why you’re confused

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@kwugirl give context better communication > make it easy

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@kwugirl “I’m confused, because I thought you said a==b, and b==c, but here… a!=c ?” better communication > make it easy > articulate why you’re confused

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@kwugirl “I am trying to ___, so that I can ___. I’m running into ___. I’ve looked at ___ & tried ___.” better communication > make it easy > articulate why you’re confused

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@kwugirl better communication > make it easy > articulate why you’re confused courage to say “I don’t know”

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@kwugirl “Wait, I actually don’t even know what that word means.” better communication > make it easy > articulate why you’re confused

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@kwugirl give specific, positive reinforcement better communication > make it easy

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@kwugirl “It really helped me when you…” better communication > make it easy > positive reinforcement

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@kwugirl 2. ask good questions better communication >

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@kwugirl https://ﬂic.kr/p/e5PKTt how to use questions for good?? better communication > ask good questions

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@kwugirl “Are we working on the right thing?” better communication > ask good questions

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@kwugirl “Is there a reason we’re doing it this way?” better communication > ask good questions

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@kwugirl https://ﬂic.kr/p/6eFVyB better communication > ask good questions don’t put people on the defensive

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@kwugirl better communication > ask good questions ask All The Questions https://ﬂic.kr/p/chf4im

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@kwugirl 3. give good feedback better communication >

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@kwugirl https://ﬂic.kr/p/hgrkXJ better communication > give good feedback step into their shoes

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@kwugirl https://ﬂic.kr/p/4PdRQ8 better communication > give good feedback speak up when you have good things to say

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@kwugirl “I don’t have an opinion on this topic.” better communication > give good feedback

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@kwugirl accept feedback graciously better communication > give good feedback

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@kwugirl Better Communication 1. Make it easy for people to help 2. Ask good questions 3. Give good feedback next: pitfalls to avoid

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pitfalls to avoid

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@kwugirl https://ﬂic.kr/p/7Eu25y pitfalls to avoid > “Girl Scout tax”

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@kwugirl https://ﬂic.kr/p/cwrm2u pitfalls to avoid > stay focused on your goal

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@kwugirl Recommended Resources Team Geek: A Software Developer's Guide to Working Well with Others Site Reliability Engineering: How Google Runs Production Systems The Up Side of Down: Why Failing Well Is the Key to Success “How to Survive Your First Year as a Programmer” (http://bit.ly/1mSoyYI) “5 Undervalued Skills in Tech & Why You Should Master Them Anyway” (http://bit.ly/1hu796E) “Self-promotion for Game Developers” (http://bit.ly/1kdVsmH) “Becoming an Influencer” (http://bit.ly/1htNrlt) next: recap, Q&A

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Katherine Wu @kwugirl Software Engineer Better relationships 1. Get people to want to help you 2. Make your team look good 3. Recognize Ask vs. Guess Better communication 1. Make it easy for people to help you 2. Ask good questions 3. Give good feedback ? “Full Stack Engineer - Build and Deploy” “Network Engineer” “Director of Site Engineering" “Site Reliability Engineer - Infrastructure” “Site Reliability Engineer - Provisioning” & more!