Slide 1

Slide 1 text

Ben Callahan Design System Culture @bencallahan

Slide 2

Slide 2 text

a quick story…

Slide 3

Slide 3 text

@bencallahan (on Twitter) https:/ /bit.ly/connect-with-ben Connect with me

Slide 4

Slide 4 text

Basic Underlying Assumptions Espoused Beliefs Artifacts Organizational Culture is made up of three layers

Slide 5

Slide 5 text

Basic Underlying Assumptions Espoused Beliefs Artifacts Organizational Culture is made up of three layers What you see What people say What people believe Experience http://www.scheinocli.org/

Slide 6

Slide 6 text

There are four primary types of Organizational Culture in the competing values framework Focused https://www.thercfgroup.com/ fi les/resources/an_introduction_to_the_competing_values_framework.pdf Flexible External Internal

Slide 7

Slide 7 text

There are four primary types of Organizational Culture in the competing values framework Focused Flexible External Internal Collaborate 
 Clan Culture 
 “Do things together” Control 
 Hierarchy Culture 
 “Do things right” Compete 
 Market Culture 
 “Do things fast” Create 
 Adhocracy Culture 
 “Do things fi rst” https://www.thercfgroup.com/ fi les/resources/an_introduction_to_the_competing_values_framework.pdf

Slide 8

Slide 8 text

There are four primary types of Organizational Culture in the competing values framework Focused Flexible External Internal Collaborate 
 Clan Culture 
 “Do things together” Control 
 Hierarchy Culture 
 “Do things right” Compete 
 Market Culture 
 “Do things fast” Create 
 Adhocracy Culture 
 “Do things fi rst” https://www.thercfgroup.com/ fi les/resources/an_introduction_to_the_competing_values_framework.pdf “People fi rst” “Disrupt everything” “Beat the competition” “Avoid risk”

Slide 9

Slide 9 text

Collaborate 
 Clan Culture 
 “Do things together” Control 
 Hierarchy Culture 
 “Do things right” “I believe the scope of my work cannot be accomplished in any way other than to partner with teams who have caught the vision” “My subscribers haven’t created consistency, so I’m here to make sure they do going forward” Design system subcultures are most often Collaborative or Controlling

Slide 10

Slide 10 text

Collaborate 
 Clan Culture 
 “Do things together” Control 
 Hierarchy Culture 
 “Do things right” Prioritization primarily based on subscriber needs Adoption primarily driven by relationship Intentionally fl exible (extension of the system is encouraged) The system adapts to the needs of the subscribers Prioritization primarily based on organization needs Adoption primarily driven by incentive Necessarily restrictive (“use what we have” is the general attitude) Subscribers adapt to the approach of the system Healthy Characteristics

Slide 11

Slide 11 text

Collaborate 
 Clan Culture 
 “Do things together” Control 
 Hierarchy Culture 
 “Do things right” Tries to serve everyone perfectly, serving nobody well Overwhelmed with input, resulting in slow execution Extension is abused Hand-holding through onboarding Without input from subscribers, serves nobody well Disregard for input, resulting in need to rework Extension is prohibited No support for onboarding Unhealthy Characteristics

Slide 12

Slide 12 text

There are four primary types of Organizational Culture in the competing values framework Focused Flexible External Internal Collaborate 
 Clan Culture 
 “Do things together” Control 
 Hierarchy Culture 
 “Do things right” Compete 
 Market Culture 
 “Do things fast” Create 
 Adhocracy Culture 
 “Do things fi rst” https://www.thercfgroup.com/ fi les/resources/an_introduction_to_the_competing_values_framework.pdf

Slide 13

Slide 13 text

There are four primary types of Organizational Culture in the competing values framework Focused Flexible External Internal Collaborate 
 Clan Culture 
 “Do things together” Control 
 Hierarchy Culture 
 “Do things right” Compete 
 Market Culture 
 “Do things fast” Create 
 Adhocracy Culture 
 “Do things fi rst” https://www.thercfgroup.com/ fi les/resources/an_introduction_to_the_competing_values_framework.pdf

Slide 14

Slide 14 text

There are four primary types of Organizational Culture in the competing values framework Focused Flexible External Internal Collaborate 
 Clan Culture 
 “Do things together” Control 
 Hierarchy Culture 
 “Do things right” Compete 
 Market Culture 
 “Do things fast” Create 
 Adhocracy Culture 
 “Do things fi rst” https://www.thercfgroup.com/ fi les/resources/an_introduction_to_the_competing_values_framework.pdf

Slide 15

Slide 15 text

There are four primary types of Organizational Culture in the competing values framework Focused Flexible External Internal Collaborate 
 Clan Culture 
 “Do things together” Control 
 Hierarchy Culture 
 “Do things right” Compete 
 Market Culture 
 “Do things fast” Create 
 Adhocracy Culture 
 “Do things fi rst” https://www.thercfgroup.com/ fi les/resources/an_introduction_to_the_competing_values_framework.pdf

Slide 16

Slide 16 text

There are four primary types of Organizational Culture in the competing values framework Focused Flexible External Internal Collaborate 
 Clan Culture 
 “Do things together” Control 
 Hierarchy Culture 
 “Do things right” Compete 
 Market Culture 
 “Do things fast” Create 
 Adhocracy Culture 
 “Do things fi rst” https://www.thercfgroup.com/ fi les/resources/an_introduction_to_the_competing_values_framework.pdf

Slide 17

Slide 17 text

Can the design system subculture change the 
 culture of the organization?

Slide 18

Slide 18 text

Basic Underlying Assumptions Espoused Beliefs Artifacts Organizational Culture is made up of three layers What you see What people say What people believe Experience Create http://www.scheinocli.org/

Slide 19

Slide 19 text

Your design system won’t make your products more consistent.

Slide 20

Slide 20 text

People will make 
 what they want to make.

Slide 21

Slide 21 text

People will make 
 what they want to make.

Slide 22

Slide 22 text

People will make 
 what they want to make. Your job is to change

Slide 23

Slide 23 text

@bencallahan (on Twitter) https:/ /bit.ly/connect-with-ben Thank you