Slide 1

Slide 1 text

No content

Slide 2

Slide 2 text

Where we were, Where we go Expansion of life on LINE

Slide 3

Slide 3 text

• 2011.06 ~ • 3 months after great east Japan earthquake

Slide 4

Slide 4 text

LINE rapid growth to No.1 messenger (as of Sep. 2020) User 86 million (JP) DAU / MAU 85% (JP) Daily average message 4 billion 0 10 20 30 40 50 60 70 80 90 100 2011.06 2011.12 2012.04 2012.07 2012.11 2013.01 100 million 50 million (as of 2019) (as of Sep. 2020)

Slide 5

Slide 5 text

No content

Slide 6

Slide 6 text

Digital Transformation (DX) Wireless society Smart city Internet of things (IoT) Wearable AI Big data 5G network AR VR Home connected Smart speaker OCR Face recognition Robotic process automation (RPA)

Slide 7

Slide 7 text

Integrated experience over online/offline After Before Shopping in a physical shop EC Online Offline Physical shop (2019)

Slide 8

Slide 8 text

Touch point after digital transformation High touch Low touch Tech touch ! (2019) 1-to-1 human communication 1-to-many human communication Digital communication w/o human High frequency Less valuable opportunity

Slide 9

Slide 9 text

LINE MINI App 2020.07 START

Slide 10

Slide 10 text

LINE MINI App benefits HIGH USER COVERAGE - Enable to reach 86 million LINE users WIDE TOUCH POINTS - Various and close touch points around user’s life LOW DEVELOPMENT COST - LINE MINI App is web-application (HTML, CSS, Java script)

Slide 11

Slide 11 text

What is the difference with existing app Native App How easy to start Retention Web App

Slide 12

Slide 12 text

Membership card + EC – PAL CLOSET üUser MoM +200% üOA friend +100k, and decreased OA block üEC sales via LINE 5 times

Slide 13

Slide 13 text

Hair salon reservation – mille üLINE MINI App is the most used reservation way ü90% of user want to use LINE MINI App continuously

Slide 14

Slide 14 text

What we need to keep under COVID-19 For customer: Social Distance For shop: Business Booming

Slide 15

Slide 15 text

Waiting list - matoca Scan QR code in physical shop Conform waiting list Get remind notification just before your turn Select shop on LINE MINI App Get in the line ü98% of user in the waiting list use LINE MINI App üDecreased claim from neighborhoods

Slide 16

Slide 16 text

Waiting list - Sushiro $"! "# '$""" $"! &##! $"! $# ! !'"! #%#' ## # #!## $"#!'$!#$!

Slide 17

Slide 17 text

Waiting list – AISEI pharmacy Submit reservation time Remind notification Wait in outside QR code on flyer Access from LINE Official Account üLINE MINI App is most-used than web/native app üRepeat ratio is 80% Upload prescription

Slide 18

Slide 18 text

PoC result summary Service user increase LINE Official Account friend increase Retention up

Slide 19

Slide 19 text

Overall Mechanism

Slide 20

Slide 20 text

No content

Slide 21

Slide 21 text

Device LINE Messenger app LINE Front-end Framework (LIFF) on-LINE-ad (Home tab listing ad / Search result) LINE family service

Slide 22

Slide 22 text

Device LINE Messenger app LINE Front-end Framework (LIFF) Application publishing platform to add on-LINE-ad on-LINE-ad (Home tab listing ad / Search result) LINE family service LIFF App

Slide 23

Slide 23 text

Wide touch points

Slide 24

Slide 24 text

QR code NFC tag OFFLINE LINE Official Account Share to friend HP / SNS LINE home tab COMMUNICATION ONLINE Major touch points to LINE MINI App Service messenger

Slide 25

Slide 25 text

OFFLINE – QR code / NFC tag

Slide 26

Slide 26 text

COMMUNICATION – Service message ü Message to confirm/respond for user’s action ü Prohibited to use except other purpose, likes sales promotion and event announcement ü User can’t block message

Slide 27

Slide 27 text

ONLINE – LINE home tab and Pin

Slide 28

Slide 28 text

Membership

Slide 29

Slide 29 text

Auto-login always

Slide 30

Slide 30 text

How to fetch membership info (as a part of ID token payload)

Slide 31

Slide 31 text

Payment, Coupon, Point

Slide 32

Slide 32 text

How to implement LINE Pay check out

Slide 33

Slide 33 text

Data Analytics

Slide 34

Slide 34 text

EC, Waiting list Reservation CDP/DMP (LINE uid is linked) Target user list - UserID - Result Order system OES/POS etc Integrated with LINE Official Account API LINE Official Account Service Message LINE MINI App - Who with whom - When - Which item - Order - Cancel Send message by using user data Display ad distribution to get new user Service Message LINE MINI App Scenario how to use consumer data

Slide 35

Slide 35 text

Consumer protection

Slide 36

Slide 36 text

LINE MINI App review process 35 Provider get LINE MINI App planning template from entry site Provider apply MINI App planning doc. after confirming development doc. Plan review by LINE LINE MINI App development, test by provider Test by LINE Publish on-LINE-ad Start Plan Review Plan Review App Review Release Self-development LINE MINI App SaaS Apply to LINE MINI App SaaS Order SaaS partner apply review Publish on-LINE-ad Release By LINE MINI App SaaS

Slide 37

Slide 37 text

Roadmap Phase3 Open to all developers Phase2 Reference app creation by reviewing each plan Phase1 PoC with limited business domain and partners 2021.XX LINE MINI App grand open 2020.07 LINE MINI App entry start 2019.06 LINE MINI App concept announcement at LINE CONFERENCE 2019 LINE MINI App SaaS expansion

Slide 38

Slide 38 text

Development efficiency

Slide 39

Slide 39 text

Development efficiency LIFF improve development efficiency as a front-end framework NPM package and type script has been released in 2020 LIFF move forward to web-oriented more New features (plugin, LUI) are under internal trial. It will be open in 2021

Slide 40

Slide 40 text

No content

Slide 41

Slide 41 text

If your service is created with LINE MINI App ?

Slide 42

Slide 42 text

We’re looking forward your entry !!!# # " !!!#

Slide 43

Slide 43 text

Thank you