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Adding conversational features to your mobile app

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@elainedbatista @jadechabaro Elaine Dias Batista Jade Chabaro

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Some definitions

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Some definitions Google Assistant Actions on Google Action Assistant app directory Android Android SDK Android App Google Play → Google Assistant is NOT Android!!! (Google Assistant is ON Android)

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Evolution of interfaces 1

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Command Line Interface

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Graphical UI

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Conversational UI

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The rise of the conversational interfaces 2

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An evolution in how we converse

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An evolution of services expectation Goal: give the user the best and fastest service ➔ ➔

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Who has already used a conversational interface? (Google Assistant, Siri, or other)

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It's still the early days... I don’t need that How can this help me? It did not recognize what I was saying It did not answer correctly

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...but users are getting used to it! - 15% of American adults have used a chatbot. - 266% Alexa Skill Growth in U.S. by end 2017 - 56 Million Smart Speaker Sales in 2018 - Half of smartphone users use assistants Users Prefer Chatbots Over Apps When Communicating with Companies API.AI acquired by Google, became Dialogflow, with more and more developers using it sources : https://www.voicebot.ai, http://www.convinceandconvert.com/

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An evolution of interface - Finding a white blouse "Find a white blouse" VS

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Benefits Intuitive & Accessible Personalized Identify needs “Hi Matt, here is the new collection of sneakers you seem to like” “Do you sell blouses?” “Show me the new collection”

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An evolution of technology Big Query Cloud ML TensorFlow GCP Analytics Speech Translation Natural Language Dialogflow

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An evolution of technology Your data + pre-trained API = Easy to get started Complete Solution Machine Learning Knowledge Included Conversation support Cross-platform support Multi-lingual support High Performance

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Adding a CI in your app 3

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On the paper 1. Identify your users persona 2. Identify the personality of the bot 3. Define functionalities 4. Create conversational flows 5. Test!

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On the paper 1. Identify your users persona 2. Identify the personality of the bot 3. Define functionalities 4. Create conversational flows 5. Test!

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On the paper 1. Identify your users persona 2. Identify the personality of the bot 3. Define functionalities 4. Create conversational flows 5. Test!

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On the paper 1. Identify your users persona 2. Identify the personality of the bot 3. Define functionalities 4. Create conversational flows 5. Test!

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On the paper 1. Identify your users persona 2. Identify the personality of the bot 3. Define functionalities 4. Create conversational flows 5. Test!

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Agent

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Intents and Entities

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Dialogflow

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Live Demo 4

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Android Makers

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Next steps 5

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Going further Dialogflow SDK Dialogflow's integrations

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Thank you! "OK Google, talk to Android Makers" @elainedbatista @jadechabaro Elaine Dias Batista Jade Chabaro https://github.com/uzuume/android-app-makers-2017/tree/develo p