Planning for the Unpredictable

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We run your websites. You run your business. Lean Web Operations —  Planning for the Unpredictable Jochen Lillich

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We run your websites. You run your business. Who needs project management?

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We run your websites. You run your business. “Not us.”

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https://ﬂic.kr/p/4dMyx

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https://ﬂic.kr/p/5SBgQi

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We run your websites. You run your business. #fail lack of focus

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We run your websites. You run your business. Marten Mickos “The success of a CEO is measured by the results delivered.”

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We run your websites. You run your business.

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We run your websites. You run your business. My favourite DevOps book Read it.

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We run your websites. You run your business. What had to change • Team members taking on too much work • Know-how ➡ bottleneck • Unplanned work disrupting ﬂow • Not enough visibility of WIP • No clear way of deciding what tasks we'd tackle next

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We run your websites. You run your business. What we needed • A method for visualising and limiting our Work In Progress (WIP) • A way to easily prioritise both business projects and internal initiatives • An approach to limit the impact of unplanned work on the ﬂow of our work

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We run your websites. You run your business. Visualising WIP with Kanban

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We run your websites. You run your business. The RICE formula priority = R x I x C - E

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We run your websites. You run your business. Ranking criteria • Relevance: Why should we do it? • Impact: How big is its effect? • Conﬁdence: How much have you thought it through? • Effort: What will it cost us?

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We run your websites. You run your business. Relevance • 5: business-critical • 4: eliminates high risk • 3: creates new opportunity • 2: eliminates medium risk • 1: improves efﬁciency

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We run your websites. You run your business. Impact • 3: fundamental • 2: major • 1: incremental

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We run your websites. You run your business. Confidence • 100%: full confidence • 80%: high confidence • 50%: low confidence

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We run your websites. You run your business. Reining in unplanned work • Support requests • Customer orders • Incidents • Security updates

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We run your websites. You run your business. The Libero

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We run your websites. You run your business. Results • Consistent response times • Increased project velocity • Easy project selection • Improved team morale • Positive customer feedback

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We run your websites. You run your business. Stop starting. Start ﬁnishing.

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We run your websites. You run your business. Please take a minute for some feedback! www.freistilbox.com/drupalcon