Japan StyleのCSをZendeskで!!
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Japan StyleͷCSΛZendeskͰ!! ʙzendeskΛ͏͓٬༷ͷޭཁҼʙ Resources and Guidelines
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ݪాɹ߽ Zendesk ΤϰΝϯδΣϦετ
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SMILES ∞ ࣾһ 1,500+ ຊࣾ αϯϑϥϯγεί ސ٬ 87,000 ΞϝϦΧ αϯϑϥϯγεί ϚσΟιϯ αϯύϩ Ϥʔϩού ίϖϯϋʔήϯ μϒϦϯ ϩϯυϯ ϞϯϖϦΤ ϕϧϦϯ ΞδΞ γϯΨϙʔϧ Ϛχϥ ౦ژ όϯΨϩʔϧ ϝϧϘϧϯ άϩʔόϧ ڌ 13
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Zendeskͷ͓٬༷ͷಛ ελʔτΞοϓاۀ େखاۀͷ෦࠾༻
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ZendeskͷϙϦγʔͱίʔϧηϯλʔͷ༗Δ͖࢟ ࣝෆ ͷ ۰ͷ ରԠ࣌ؒ ͷ์ஔ ͨΒ͍ճ͠ ཧతͳ࢟ ղܾ ະղܾ ຬ ෆຬ
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ސ٬ίϛϡχέʔγϣϯͷݱࡏ ձͷελʔτ ձͷ݁
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ίϛϡχέʔγϣϯͷϙΠϯτ 75 • ૉૣ͘ • ͦΕͳΓ • બࢶ ձΛ͖ͪΜͱॏͶଓ͚Δ
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Zendeskར༻ΛܾΊ͓ͨ٬༷ͷ࠷ॳͷཧ༝ ͍҆͡ΌΜ औΓ͋͑ͣαϙʔτ͕Ͱ͖ΕेͩΑͶ
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ίʔϧηϯλʔίετ Support System & FAQ Knowledge ి Zendesk $29 $99 $44 Chat 2ສԁ ి Support System FAQ & Knowledge 50ˋ 40ˋ 10ˋ Ұൠతͳίʔϧηϯλʔ 4ʙ5ສԁ 1.5ສԁ
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Zendeskར༻ΛܾΊ͓ͨ٬༷ͷޙ ૾Ҏ্ʹ͑Δ͡ΌΜ αϙʔτ͚ͩ͡Όͳͯࣾ͘ͱ͔ύʔτφʔʹ͑ΔΜ͡Όͳ͍ʁ
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Zendesk Supportͷศརͳػೳ ϚΫϩ τϦΨ ࣗಈԽ
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ϚΫϩ ϚΫϩνέοτʹର͢Δಈ࡞ΛҰׅ࣮ͯ͠ߦͯ͘͠ΕΔػೳͰ͢ɻ ͜ΕखಈͰ࣮ߦ͞Ε·͢ɻ ྫ͑ड৴ͨ͠ϝʔϧిɺνϟοτΛΦϖϨʔλʔ͕ྨͨ͠ ݁ՌΛબ͢Δͱ ɾίϝϯτʹςϯϓϨʔτ͕ೖΔ ɾνέοτͷྨΛ͢Δ ɾλάΛ͚ͭΔ ɾಛఆͷϑΟʔϧυʹಛఆͷจࣈྻΛೖྗ͢Δ ͜ΕΒ͕ࣗಈతʹೖྗ͢Δ͜ͱ͕Ͱ͖·͢ɻ ·ͨϚΫϩஈ֊ͷ֊ߏΛ࣋ͭ͜ͱ͕ग़དྷΔͨΊɺ؆୯ͳτʔ ΫεΫϦϓτͷΑ͏ͳͷΛ࡞ͯ͠ΦϖϨʔλʔͷੜ࢈ੑΛ্͛ Δ͜ͱ͕ग़དྷ·͢ɻ
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τϦΨ τϦΨνέοτʹର͢Δಈ࡞Λಛఆͷ݅Λຬͨͨ͠߹ʹҰ ׅ࣮ͯ͠ߦͯ͘͠ΕΔػೳͰ͢ɻ ྫ͑ड৴ͨ͠ϝʔϧిɺνϟοτͷίϝϯτͳͲʹಛఆͷ จࣈྻ͕ೖྗ͞ΕΔͱ ɾಛఆͷೖྗจࣈྻʹΑΔࣗಈฦ৴ ɾνέοτͷྨΛ͢Δ ɾλάΛ͚ͭΔ ɾಛఆͷϑΟʔϧυʹಛఆͷจࣈྻΛೖྗ͢Δ ͜ΕΒ͕ࣗಈతʹೖྗ͢Δ͜ͱ͕Ͱ͖·͢ɻ ϚΫϩͱΈ߹Θͤͯྨͨ͠ΓεςʔλεΛϚΫϩͰมߋ͢Δͱ τϦΨʹΑͬͯຊདྷରԠ͖͢ॴʹΞαΠϯΛ͢ΔΑ͏ʹࣗಈతʹ มߋ͢Δ͜ͱ͕ՄೳͰ͢ɻ
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ࣗಈԽ ࣗಈԽνέοτʹର͢Δಈ࡞Λ ಛఆͷ݅Λຬͨͨ͠߹ʹ Ұఆ࣌ؒܦաͨ͠߹ʹ Ұׅ࣮ͯ͠ߦͯ͘͠ΕΔ ػೳͰ͢ɻ ྫ͑νέοτΛΤʔδΣϯτ͕ճ͔ͯ͠Β48࣌ؒܦա͓ͯ͠٬༷͔Βฦ৴͕ແ͍߹ ɾಛఆͷೖྗจࣈྻʹΑΔࣗಈฦ৴(ϑΥϩʔΞοϓ) ɾνέοτͷྨΛ͢Δ(ϑΥϩʔࡁΈνέοτͳͲ) ɾλάΛ͚ͭΔ ɾಛఆͷϑΟʔϧυʹಛఆͷจࣈྻΛೖྗ͢Δ ͜ΕΒ͕ࣗಈతʹೖྗ͢Δ͜ͱ͕Ͱ͖·͢ɻ τϦΨͱΈ߹ΘͤͯࣗಈϑΥϩʔΞοϓͷػೳΛ࣮ݱ͢Δ͜ͱՄೳͰ͢ɻϚΫϩτϦΨͰ νέοτʹରͯࣗ͠ಈϑΥϩʔ͢ΔରͰ͋Δͱ͍͏λάΛ͚ɺ1ճτϦΨͰϑΥϩʔ ϝʔϧΛߦ͍ɺϑΥϩʔࡁΈͱ͍͏λάΛ্͚ͭͨͰࣗಈԽʹΑͬͯಛఆ࣌ؒܦաޙʹ࠶ϑΥ ϩʔͳͲ͕ՄೳͰ͢ɻ
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Zendeskར༻ΛܾΊ͓ͨ٬༷ͷ1ޙ όϯόϯ࿈ܞͯ͠ ΨϯΨϯ͍͍ͨ͠!! APIɺEmbedded͑IoTͰͷରԠϞόΠϧରԠ༨༟͡ΌΜ
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Scootʹ αΠϯΞοϓ ं τϨʔχϯά डߨ ं 2ճ WELCOME ΣϧΧϜϝʔϧ ONBOARDING τϨʔχϯάΛSMS ϝʔϧͳͲͰਪ PROACTIVE SUPPORT ΞϓϦͳͲͰࠔͬͨ͜ͱ ແ͍͔֬ೝ NURTURE + UPSELL ߋͳΔंΛਐΊΔϓϩ Ϟʔγϣϯ ࠷৽ࣄྫ
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ZendeskΛ࠾༻͢Δཧ༝ 1. ར༻ͷ͢͠͞ 2. ΧελϚΠζͷ༰қ͞ 3. ܖϓϥϯͱՁ֨
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ZendeskͷΞʔΩςΫνϟ Zendesk Support Message Zendesk Explore Guide Talk Chat Outbound Zendesk API Library And more…
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͓٬༷ͷߦಈݪཧ ձ ධՁ γΣΞ ϨϏϡʔ ͍͍Ͷ
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Zendeskͷࠜຊతͳߟ͑ ಁ໌ੑ ࣗݾղܾ Ԡੑ ސ٬͕ΜͰ͍Δͷ
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Zendesk SupportͷՁ֨ 22 Professional $49 ɾϝʔϧͱιʔγϟϧνϟωϧ ɾϕʔγοΫφϨοδϕʔε ɾWeb Widget/ϞόΠϧSDK ɾΧελϚʔϙʔλϧͷϒϥϯυઃఆ ɾϏδωεϧʔϧ ɾύϑΥʔϚϯεμογϡϘʔυ ɾଟݴޠίϯςϯπ ɾCSATΞϯέʔτ ɾΧελϜϨϙʔτ & μογϡϘʔυ Enterprise $99 Professional ͷػೳ + ɾΧελϜΤʔδΣϯτϩʔϧ ɾϚϧνϒϥϯυαϙʔτ ɾMultiple ticket forms ɾޭϓϩάϥϜͷ։࢝ ɾຬ༧ଌ ɾIPαΫηε੍ݶ Elite $199 Enterprise ͷػೳ + ɾແ੍ݶϥΠτΤʔδΣϯτ ɾ99.9%ͷΞοϓλΠϜSLA ɾ1࣌ؒͷαʔϏεϨϕϧඪ ɾߴͳ҉߸ԽͱηΩϡϦςΟ ɾσʔληϯλʔͷॴ
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Zendesk TalkͷՁ֨ 23 Basic $9 ɾνέοτͷࣗಈ࡞ ɾ௨ͷԻ & ϘΠεϝʔϧ௨ه ɾෳͷి൪߸ ɾάϧʔϓసૹ ɾӦۀ࣌ؒ ɾSMS/MMS Enterprise $29 Basic ͷػೳ + ɾIVRπϦʔసૹ ɾύϑΥʔϚϯεϞχλϦϯά ɾϦΞϧλΠϜੳ ɾΠϯαΠτϨϙʔτ ɾෳͷεέδϡʔϧ Partner Edition $9 ςϨϑΥχʔΠϯςάϨʔγϣϯͱCTI πʔϧΩοτͷΞΫηεɿ ɾຒΊࠐΈͷιϑτϑΥϯ ɾൃ৴ऀID͓Αͼཤྺ ɾ௨ه͖νέοτ ɹͱΤʔδΣϯτׂΓͯ
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Zendesk ChatͷՁ֨ 24 Basic $11.2 ɾνϟοτͷධՁ ɾ14ؒͷνϟοτཤྺ ɾνϟοτແ੍ݶ ɾτϦΨ2ݸͱ2෦ ɾWidgetͷΧελϚΠζ Advanced $20 Basic ͷػೳ + ɾτϦΨͱ෦ʹ੍ݶͳ͠ ɾӦۀ࣌ؒ ɾνϟοτϨϙʔτ ɾREST API Premium $44 Advanced ͷػೳ + ɾΤʔδΣϯτϨϙʔτ ɾϦΞϧλΠϜࢹ ɾWeb SDK ɾIPΞΫηε੍ݶ ɾதແٳͷαϙʔτ