Knowing and addressing someone’s
core needs is a shortcut to making
them feel understood and valued.
And understanding core needs is
especially important right now.
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Credit: Paloma Medina
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Humans
are bad at
feedback
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We can get better
at giving and receiving
feedback.
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Good feedback is specific
and actionable.
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Feedback equation
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observation
of a behavior
● Just the facts!
● No assumptions of why
they’re doing it
● No opinions or judgments
of this behavior
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observation
of a behavior
impact of
behavior
+
● Choose an
impact they
care about
● Make it
measurable
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observation
of a behavior
impact of
behavior
question
or
request
+ +
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observation
of a behavior
impact of
behavior
question
or
request
+ +
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observation
of a behavior
impact of
behavior
open
question
+ +
(To ensure we’re
talking about the
same thing)
(To align on the
end goal, and
motivate change)
(To turn this into a
two-way dialog, not a
one-way brain dump)
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Bottom-line it.
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It can really help to
practice giving feedback
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Ask about others’
preferred feedback
medium and timing
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Remember to give
positive feedback too!
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Prep your own brain to
receive feedback.
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No content
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Have a back-pocket script.
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Eject button
+ Next step
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Hot Potato:
What’s one takeaway you have?
30 seconds
(Then pick the next person!)
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Resistance → Data
BONUS MATERIAL!
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Most common responses
when a threat is detected
BONUS MATERIAL!
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Common forms of resistance:
Doubt
Avoid
Fight
Bond
Escape-route
BONUS MATERIAL!