生き残る運用管理者～運用自動化を成功させる人、失敗させる人～ /20180608-itmedia-sre

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Operation Lab ӡ༻ઃܭϥϘ ੜ͖࢒Δӡ༻؅ཧऀ 1 ӡ༻ઃܭϥϘ߹ಉձࣾ γχΞΞʔΩςΫτ೾ా໺༟Ұ ʙӡ༻ࣗಈԽΛ੒ޭͤ͞Δਓɺࣦഊͤ͞Δਓ ʮ43&ʯͷΤϯλʔϓϥΠζద༻Λߟ͑Δ ʙ"*͸ɺӡ༻؅ཧΛͲ͏ਐԽͤ͞Δͷ͔ʙ جௐߨԋ

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֓ཁ Operation Lab ӡ༻ઃܭϥϘ • ʮӡ༻ࣗಈԽʯ͕༗ޮʹػೳ͢ΔͨΊʹඞཁͳલఏ͓ Αͼݱ࣮తͳಋೖεςοϓΛ͓఻͑͠·͢ɻ • ·ͨɺӡ༻ࣗಈԽ΍43&ΛֶͿલʹɺʮӡ༻ʯͱ͍͏ ࢓ࣄ΁ͷ޲͖߹͍ํɺ͜Ε͔Βͷӡ༻؅ཧऀʹඞཁͳ εΩϧηοτʹ͍ͭͯ΋ղઆ͠·͢ɻ

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Operation Lab ӡ༻ઃܭϥϘ ΞδΣϯμ 3 ʮӡ༻ࣗಈԽʯͷෆ౎߹ͳਅ࣮ ʮӡ༻ࣗಈԽʯ͕༗ޮʹػೳ͢ΔͨΊʹඞཁͳલఏ ʮӡ༻ʯͱ͍͏࢓ࣄ΁ͷ޲͖߹͍ํʙӡ༻ࣗಈԽ΍43&ΛֶͿલʹ ʮӡ༻ࣗಈԽʯͷݱ࣮తͳಋೖεςοϓ ·ͱΊ

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ʮӡ༻ࣗಈԽʯΑ͋͘Δߏਤ Operation Lab ӡ༻ઃܭϥϘ 4 ؅ཧ৬ ࣮૷ऀ ϝϯόʔ ࣗಈԽ͢Δਓ ࣗಈԽͤ͞Δਓ ࣗಈԽ͞ΕΔਓ ࣗಈԽ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͷෆ౎߹ͳਅ࣮ 5

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ӡ༻ࣗಈԽɺෆ౎߹ͳਅ࣮ ݱ৔ࢹ఺ • ਅ࣮ࣗಈԽ͸ߗ௚Խ • ʮӡ༻ࣗಈԽʯ͸ɺۀ຿Λߗ௚Խͤ͞Δ • ʮ͓໾ॴରԠʯ͔͠Ͱ͖ͳ͍௿෇ՃՁ஋ͳӡ༻ݱ৔΁ • ਅ࣮਎͔ۙΒ࢝ΊΔͱෳࡶոحԽ • ʮ΍ΕΔͱ͜Ζ͔ΒࣗಈԽʯ͸ฐ֐ΛੜΉ • อक΋มߋ΋Ͱ͖ͳ͍ϞϊϦγοΫͳࣗಈԽ܈ͷ஀ੜ • ਅ࣮ࣗಈԽͷण໋͸୹͍ • ࣗಈԽͷण໋͸ɺظ଴ͨ͠ΑΓ΋ͣͬͱ୹͍ • ࢿ࢈ͱࢥͬͯؤுͬͨࣗಈԽ͕ɺ͋ͬͱ͍͏ؒʹෛ࠴Խ ແՁ஋Խ Operation Lab ӡ༻ઃܭϥϘ 6 ʮӡ༻ࣗಈԽʯʹ͸ɺʮ஌ΒΕ͍ͯͳ͍ෆ౎߹ʯ͕ଘࡏ͢Δ ʮӡ༻ࣗಈԽʯͷෆ౎߹ͳਅ࣮

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Operation Lab ӡ༻ઃܭϥϘ 7 ߋʹɺϚωδϝϯτىҼͷ ͭͷෆ౎߹ͳਅ࣮͕

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ߋͳΔਅ࣮ʮӡ༻ࣗಈԽʯ͸໨తʹͳΓ΍͍͢ 8 ʮӡ༻ࣗಈԽ੒ޭʯ զʑͷखฑ ؅ཧ৬ ࣮૷ऀ • தؒ؅ཧ৬΍γχΞΤϯδχΞʹͱͬͯɺʮӡ༻ࣗಈԽʯ͸खͬऔ Γૣ͘ʮݟ͑Δ੒Ռʯʹͭͳ͕Γ΍͍͢ɻ ࣮ମ͕൐Θͳͯ͘΋ • ੒Ռ͚ͩग़͍ͨ͠ਓʹ͸͓खܰͳͨΊʮমാ೶ۀతͳӡ༻ࣗಈԽʯ Λ͢Δਓʹ஫ҙ͕ඞཁɻ ʮӡ༻ࣗಈԽʯͷෆ౎߹ͳਅ࣮ ӅΕʮӡ༻ͰΧόʔʯ Ͱ޻਺͕૿ՃɾӬଓԽ ϝϯόʔ ӡ༻ݱ৔ͷݱ࣮ ݟͨ໨ͷ੒Ռ Operation Lab ӡ༻ઃܭϥϘ

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ߋͳΔਅ࣮ʮӡ༻ࣗಈԽʯ͸Ϣʔβʹ͸ؔ܎ͳ͍ Operation Lab ӡ༻ઃܭϥϘ ଞ෦ॺ खಈ͔ࣗಈ͔ ؾʹ͠ͳ͍ ख࡞ۀ ࣗಈԽ࡞ۀ ӡ༻ݱ৔ ੒Ռ͕ߴ඼࣭ɾ୹ೲظɾదੑίετͰ͋Ε͹͍͍ ސ٬ αʔϏεՁ஋ͷ্͕Βͳ͍ࣗಈԽ͸Ϗδωεతʹ͸ແՁ஋ ʮӡ༻ࣗಈԽʯͷෆ౎߹ͳਅ࣮

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ߋͳΔਅ࣮޻਺࡟ݮ໨తͷʮӡ༻ࣗಈԽʯ͸ࣗ໓ͷೖޱ 10 ʮ޻਺࡟ݮ੒ޭʯ զʑͷखฑ ؅ཧ৬ ࣮૷ऀ • ʮ޻਺࡟ݮʯΛ໨తʹ͢Δͱɺʮ࡟ݮ͞Εͨ޻਺ʯ͚͕ͩࢦඪʹͳΔͨΊɺ࠷ऴతʹ޻਺θϩΛ ໨ࢦ͢ྗֶ͕ಇ͘ɻ • ݁Ռɺʮ޻਺ʯͰ͸ͳ͘ʮӡ༻Ձ஋ʯͷ࡟ݮεύΠϥϧʹೖΔɻ ʮ޻਺࡟ݮ੒ޭʯ զʑͷखฑ ʮ޻਺࡟ݮ੒ޭʯ զʑͷखฑ ʮ޻਺࡟ݮ੒ޭʯ զʑͷखฑ ຊདྷ͸ʮӡ༻޻਺͕૿͑ͯ΋ʯͦΕҎ্ʹఏڙՁ஋͕૿͑Ε͹͍͍͸ͣ ʮ޻਺Ձ஋ʯ࡟ݮεύΠϥϧ ʮӡ༻ࣗಈԽʯͷෆ౎߹ͳਅ࣮ ӅΕʮӡ༻ͰΧόʔʯͰ޻਺͕૿ՃɾӬଓԽ ਓһ࡟ݮͷ܁Γฦ͠ʹΑΔۭಎԽ ϝϯόʔ ӡ༻ݱ৔ͷݱ࣮ ݟͨ໨ͷ੒Ռ Operation Lab ӡ༻ઃܭϥϘ

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ӡ༻ࣗಈԽɺෆ౎߹ͳਅ࣮ Ϛωδϝϯτࢹ఺ • ਅ࣮ʮӡ༻ࣗಈԽʯ͸໨తʹͳΓ΍͍͢ • ࣮࣭తͳޮՌ͕ͳͯ͘΋ɺಋೖࣗମ͕ʮ੒Ռʯͱͯ͠ධՁ͞Ε΍͍͢ɻ • ੒Ռ໨తͷਓʹΑΔʮমാ೶ۀతͳӡ༻ࣗಈԽʯ͕ߦΘΕ΍͍͢ɻ • ਅ࣮ʮӡ༻ࣗಈԽʯ͸Ϣʔβʹ͸ؔ܎ͳ͍ • Ϣʔβ͸ʮखಈ͔ࣗಈ͔ʯΑΓ΋ɺʮ඼࣭΍ೲظʯΛؾʹ͢Δɻ • αʔϏεՁ஋ͷ্͕Βͳ͍ࣗಈԽ͸Ϗδωεతʹ͸ແՁ஋ • ਅ࣮޻਺࡟ݮ໨తͷʮӡ༻ࣗಈԽʯ͸ࣗ໓ͷೖޱ • ʮ࡟ݮ͞Εͨ޻਺ʯ͕੒ՌࢦඪͱͳΓɺ࠷ऴతʹ޻਺θϩ΁ͷྗֶ͕ಇ͘ɻ • ݁Ռͱͯ͠ʮ޻਺ʯͰ͸ͳ͘ʮӡ༻Ձ஋ʯͷ࡟ݮεύΠϥϧʹೖΔɻ ແՁ஋Խ Operation Lab ӡ༻ઃܭϥϘ 11 ʮӡ༻ࣗಈԽʯʹ͸ɺʮ஌ΒΕ͍ͯͳ͍ෆ౎߹ʯ͕ଘࡏ͢Δ ʮӡ༻ࣗಈԽʯͷෆ౎߹ͳਅ࣮

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Operation Lab ӡ༻ઃܭϥϘ 12 ݱ৔ෆ౎߹ͳਅ࣮ Y Ϛωδϝϯτෆ౎߹ͳਅ࣮ ʮӡ༻ࣗಈԽʯͷ݁Ռ͸

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ʮӡ༻ࣗಈԽʯʹࣦഊ͢ΔՄೳੑ͸ߴ͍ Operation Lab ӡ༻ઃܭϥϘ 13 ೔ຊͷʮӡ༻ࣗಈԽʯ͸ɺԿΒ͔ͷܗͰࣦഊ͢Δ͜ͱ͕ଟ͍ɻ ʮӡ༻ࣗಈԽ͕໨తʯʹͳΓ໎૸͢Δɻ ʮϢʔβʹϝϦοτͷͳ͍ӡ༻ࣗಈԽʯΛ͢Δɻ ʮ޻਺࡟ݮ໨తͰӡ༻ࣗಈԽʯͰՁ஋ݮ໣͢Δɻ ϚωδϝϯτىҼͷʮӡ༻ࣗಈԽʯࣦഊ ʮӡ༻ࣗಈԽʯͷෆ౎߹ͳਅ࣮ ࣗಈԽʹΑͬͯߗ௚Խ͢Δɻ ਎͔ۙΒ࢝ΊͯෳࡶոحԽ͢Δɻ ࣗಈԽͷण໋͕୹͔͘ɺ޻਺͕ແବʹͳΔɻ ݱ৔ىҼͷʮӡ༻ࣗಈԽʯࣦഊ

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ʮࣗಈԽʹΑͬͯશͯղܾ͢Δʯͱߟ͑Δਓ ۀ຿Λ၆ᛌͤͣɺ਎͔ۙΒ࣮૷͠͸͡ΊΔਓ ʮଟػೳɺ׬શࣗಈԽʯͷເΛ໨ࢦ͢ਓ ӡ༻ࣗಈԽΛࣦഊͤ͞Δਓͷಛ௃ Operation Lab ӡ༻ઃܭϥϘ 14 ʮӡ༻ࣗಈԽʯͷෆ౎߹ͳਅ࣮ ʮӡ༻ࣗಈԽ͕໨తʯʹͳΔਓ ੒Ռ໨౰ͯ Ϣʔβͷ͜ͱ͕ࢹ໺ʹແ͍ਓ ʮ޻਺࡟ݮ໨తͰӡ༻ࣗಈԽʯ͢Δਓ ӡ༻ࣗಈԽΛࣦഊͤ͞ΔϚωʔδϟ ӡ༻ࣗಈԽΛࣦഊͤ͞Δӡ༻ΤϯδχΞ ʮӡ༻ࣗಈԽ͸੒ޭͨ͠ʯ͜ͱʹ͞Ε͍ͯΔͨΊɺࣦഊ͕දʹग़ͯ͘Δ͜ͱ͸ແ͍ɻ

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Operation Lab ӡ༻ઃܭϥϘ ࢀߟ(PPHMF43&ͱ͸৭ʑͳલఏ͕ҧ͏ 15 • ώτଟ͘ͷത࢜߸ॴ༗ऀΛؚΉ࠷ߴͷਓࡐΛޏ͏ • ૊৫༷ʑͳ໰୊ʹؔͯ͋͑ͯ͠Ұ͔Βߟ͑Δ • υΩϡϝϯτ ཧ࿦ ܭΓ஌Εͳ͍Ձ஋Λஔ͘ ʮͰ͖ͳ͍͜ͱΛਫ਼ਆ࿦Ͱย෇͚ͳ͍ʯνʔϜ ʮͰ͖ͳ͍͜ͱΛਫ਼ਆ࿦Ͱย෇͚ΔʯνʔϜ • ώτത࢜߸ॴ༗ऀΛؚΉ࠷ߴͷਓࡐ • ૊৫༷ʑͳ໰୊ʹؔͯ͋͑ͯ͠Ұ͔Βߟ͑Δ • υΩϡϝϯτ ཧ࿦ ܭΓ஌Εͳ͍Ձ஋Λஔ͍ͯΔ લఏʹେ͖ͳִઈ ʮӡ༻ࣗಈԽʯͷෆ౎߹ͳਅ࣮

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯ͕༗ޮʹػೳ͢ΔͨΊʹඞཁͳલఏ 16

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ʮӡ༻ࣗಈԽʯ͕༗ޮʹػೳ͢ΔͨΊʹ Operation Lab ӡ༻ઃܭϥϘ 17 ʮӡ༻ࣗಈԽ͕໨తʯʹͳΓ໎૸͢Δɻ ʮϢʔβʹϝϦοτͷແ͍ӡ༻ࣗಈԽʯΛ͢Δɻ ʮ޻਺࡟ݮ໨తͰӡ༻ࣗಈԽʯ͢Δɻ ϚωδϝϯτىҼͷʮӡ༻ࣗಈԽʯࣦഊ ʮӡ༻ࣗಈԽ͸खஈͷҰͭʯͱׂΓ੾Δɻ ʮϢʔβͷϝϦοτʯΛৗʹҙࣝ͢Δɻ ʮߴ඼࣭Խɺ୹ೲظԽʯͷ࣮ݱΛ໨తʹ͢Δɻ Ϛωδϝϯτ͕ҙࣝ͢΂͖ཁૉ ʮӡ༻ࣗಈԽʯ͕༗ޮʹػೳ͢ΔͨΊʹඞཁͳલఏ ʮӡ༻ࣗಈԽͷෆ౎߹ʯΛҙࣝతʹճආ͢Δඞཁ͕͋Δ

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ʮӡ༻ࣗಈԽʯ͕༗ޮʹػೳ͢ΔͨΊʹ ࣗಈԽʹΑͬͯߗ௚Խ͢Δɻ ਎͔ۙΒ࢝ΊͯෳࡶոحԽ͢Δɻ ࣗಈԽͷण໋͕୹͔͘ɺ޻਺͕ແବʹͳΔɻ Operation Lab ӡ༻ઃܭϥϘ 18 ݱ৔ىҼͷʮӡ༻ࣗಈԽʯࣦഊ ݱ৔͕ҙࣝ͢΂͖ཁૉ ʮࣗಈԽʹΑΔߗ௚Խʯͷճආํ๏Λ༻ҙ͢Δɻ ʮࣗ෦ॺͷ֎΋ؚΊͨ࠷దԽʯࢹ఺Λ࣋ͭɻ ࣗಈԽͷʮ޻਺ͱޮՌΛൺֱʯͰ͖ΔΑ͏ʹ͢Δɻ ʮӡ༻ࣗಈԽͷෆ౎߹ʯΛҙࣝతʹճආ͢Δඞཁ͕͋Δ ʮӡ༻ࣗಈԽʯ͕༗ޮʹػೳ͢ΔͨΊʹඞཁͳલఏ

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ʮӡ༻ࣗಈԽʯ͕༗ޮʹػೳ͢ΔͨΊʹඞཁͳલఏ Operation Lab ӡ༻ઃܭϥϘ 19 શମ࠷ద ࢹ఺ ఆੑධՁ ࢹ఺ ఆྔධՁ ࢹ఺ ʮϢʔβͷϝϦοτʯΛৗʹҙࣝ͢Δɻ ʮӡ༻ࣗಈԽ͸खஈͷҰͭʯͱׂΓ੾Δɻ ʮࣗ෦ॺͷ֎΋ؚΊͨ࠷దԽʯࢹ఺Λ࣋ͭɻ ࣗಈԽͷʮ޻਺ͱޮՌΛൺֱʯͰ͖ΔΑ͏ʹ͢Δɻ ʮࣗಈԽʹΑΔߗ௚Խʯͷճආํ๏Λ༻ҙ͢Δɻ ʮϢʔβͷϝϦοτʯΛৗʹҙࣝ͢Δɻ ʮߴ඼࣭Խɺ୹ೲظԽʯͷ࣮ݱΛ໨తʹ͢Δɻ ʮϢʔβͷϝϦοτʯΛৗʹҙࣝ͢Δɻ લఏӡ༻ۀ຿͕ސ٬࠷దԽɺύʔτφ࠷దԽ͞Ε͍ͯΔɻ ࣗ෦ॺ࠷దԽ ہॴ࠷దԽ Λ༏ઌ͍ͯ͠ͳ͍ɻ લఏӡ༻ۀ຿͕੔ཧ͞Εɺྨࣅੑ΍ࠩҟΛ೺Ѳ͍ͯ͠Δɻ લఏӡ༻ۀ຿͕ఆྔԽ͞Εɺ܏޲΍ཧ༝Λ೺Ѳ͍ͯ͠Δɻ ۀ຿͕υΩϡϝϯτʹΑΓ٬؍Խ͞Ε͓ͯΓɺओ؍ʹΑΔٞ࿦͕ੜ͡ͳ͍ɻ ۀ຿͕σʔλʹΑΓ٬؍Խ͞Ε͓ͯΓɺओ؍ʹΑΔ൑அ͕ੜ͡ͳ͍ɻ ࠜຊతʹ͸ɺӡ༻ۀ຿Λ٬؍తʹ೺Ѳ͍ͯ͠Δ͜ͱ͕ඞཁ ʮӡ༻ࣗಈԽʯ͕༗ޮʹػೳ͢ΔͨΊʹඞཁͳલఏ ӡ༻ࣗಈԽΛߦ͏Ϛωʔδϟͱݱ৔͕

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·ͱΊ Operation Lab ӡ༻ઃܭϥϘ 20 શମ࠷ద ࢹ఺ ఆੑධՁ ࢹ఺ ఆྔධՁ ࢹ఺ લఏӡ༻ۀ຿͕ސ٬࠷దԽɺύʔτφ࠷దԽ͞Ε͍ͯΔɻ શମ࠷దࢹ఺͕ແ͚Ε͹ɺࣗಈԽͷޮՌ͸֎෦ʹ೾ٴ͠ͳ͍ɻ ʮ͋ͷࣗಈԽҙຯ͋ͬͨͷ ʯͱ֎෦͔ΒݴΘΕΔɻ લఏӡ༻ۀ຿͕੔ཧ͞Εɺྨࣅੑ΍ࠩҟΛ೺Ѳ͍ͯ͠Δɻ લఏӡ༻ۀ຿͕ఆྔԽ͞Εɺ܏޲΍ཧ༝Λ೺Ѳ͍ͯ͠Δɻ ӡ༻ۀ຿͕੔ཧ͞Ε͍ͯͳ͚Ε͹ɺࣗಈԽର৅ۀ຿Λબఆ͢Δ͜ͱ͕Ͱ͖ͳ͍ɻ ߗ௚ԽΛճආ͠ͳ͕ΒͷࣗಈԽઃܭΛߦ͏͜ͱ΋Ͱ͖ͳ͍ɻ ӡ༻ۀ຿͕ఆྔԽ͞Ε͍ͯͳ͚Ε͹ɺʮࣗಈԽͷ੒ՌʯΛධՁͰ͖ͳ͍ɻ ؀ڥมԽʹద੾ʹରԠ͢ΔͨΊͷߦಈΛ͢Δ͜ͱ΋Ͱ͖ͳ͍ɻ ӡ༻ۀ຿Λ٬؍తʹ೺Ѳ͍ͯ͠Δ͜ͱ͕ඞਢ ʮӡ༻ࣗಈԽʯ͕༗ޮʹػೳ͢ΔͨΊʹඞཁͳલఏ Ϛωʔδϟͱݱ৔͕

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ʯͱ͍͏࢓ࣄ΁ͷ޲͖߹͍ํ 21 ʙӡ༻ࣗಈԽ΍43&ΛֶͿલʹ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ʯͱ͸Կ͔Λߟ͑Δ 22 ʮӡ༻ʯͱ͍͏࢓ࣄ΁ͷ޲͖߹͍ํ

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Operation Lab ӡ༻ઃܭϥϘ ·ͣʮӡ༻ʯͱ͸Կ͔Λ໌֬ʹ͢Δ 23 ࣮͸ɺਓʹΑͬͯ֓೦͕ҟͳΔɻ ӡ༻ ߏ੒มߋ ͬͯӡ༻? ෦ॺؒௐ੔ ͬͯӡ༻? ௐࠪݚڀ ͬͯӡ༻? ো֐ݪҼͷ ௐࠪͬͯӡ༻? ʮӡ༻ʯͱ͸Կ͔Λߟ͑Δ

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Operation Lab ӡ༻ઃܭϥϘ 24 ग़యܦӦ৘ใֶձ೥य़قશࠃݚڀൃදେձʮӡ༻ۀ຿ϓϩηεͷϞσϧԽʯ ސ٬ɾ֎෦αʔϏε outbound inbound outbound inbound ֎෦ࢧԉ૊৫ inbound inbound ӡ༻ϝϯόʔ outbound inbound ಺෦ڠௐ/ࢧԉ૊৫ inbound outbound ϦΫΤετ σϦόϦ σϦόϦ σϦόϦ σϦόϦ ϦΫΤετ ϦΫΤετ ϦΫΤετ ӡ༻ݱ৔ ૭ޱ ϑϩϯτΤϯυ όοΫΤϯυ outbound outbound ʮӡ༻ʯΛʮαʔϏεσϦόϦʯͱଊ͑Δ ϦΫΤετʹର͢ΔσϦόϦͷ܁Γฦ͠ ى఺͔ͭऴ఺ ʮӡ༻ʯͱ͸Կ͔Λߟ͑Δ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ʯΛʮαʔϏεσϦόϦʯͱଊ͑ΔϝϦοτ 25 • ઐ໳ੑ αʔϏεͱσϦόϦ ͕໌֬ʹͳΔ • ʮαʔϏεʯࢹ఺Ͱ෺ࣄΛߟ͑ΔΑ͏ʹͳΔ • ʮσϦόϦʯࢹ఺ͰఆྔධՁ͕ՄೳʹͳΔ Quality Cost Delivery ඼࣭ͱ͍͏Ձ஋؍ ࣌ؒͱ͍͏෺ੑ ֹۚͱ͍͏෺ੑ Ϣʔβ αʔϏε σϦόϦ ʮӡ༻ʯͱ͸Կ͔Λߟ͑Δ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͱ͸ʮαʔϏεσϦόϦʯͷࣗಈԽ 26 • ʮαʔϏεʯࢹ఺Ͱઃܭɾ࣮૷͢Δඞཁ͕͋Δ • ʮσϦόϦʯࢹ఺ͰఆྔධՁ͢Δඞཁ͕͋Δ Quality Cost Delivery ඼࣭ͱ͍͏Ձ஋؍ ࣌ؒͱ͍͏෺ੑ ֹۚͱ͍͏෺ੑ Ϣʔβ αʔϏε σϦόϦ ӡ༻ࣗಈԽ ʮӡ༻ʯͱ͸Կ͔Λߟ͑Δ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ͷαʔϏεՁ஋ʯͱ͸Կ͔Λߟ͑Δ 27 ʮӡ༻ʯͱ͍͏࢓ࣄ΁ͷ޲͖߹͍ํ αʔϏεՁ஋ ܦӦɺ࣮຿

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Operation Lab ӡ༻ઃܭϥϘ αʔϏεՁ஋͸ސ٬ʹͲ͏ಧ͔͘Ͱܾ·Δ 28 ૊৫಺෦͚ͩݟ͍ͯͯ΋αʔϏεՁ஋͸ݟ͑ͳ͍ ग़యܦӦ৘ใֶձ೥य़قશࠃݚڀൃදେձʮӡ༻ۀ຿ϓϩηεͷϞσϧԽʯ ސ٬ɾ֎෦αʔϏε outbound inbound outbound inbound ֎෦ࢧԉ૊৫ inbound inbound ӡ༻ϝϯόʔ outbound inbound ಺෦ڠௐ/ࢧԉ૊৫ inbound outbound ϦΫΤετ σϦόϦ σϦόϦ σϦόϦ σϦόϦ ϦΫΤετ ϦΫΤετ ϦΫΤετ ӡ༻ݱ৔ ૭ޱ ϑϩϯτΤϯυ όοΫΤϯυ outbound outbound ͜͜ʹରͯ͠ ͲΜͳՁ஋Λಧ͚Δ͔ ࣗ෼ୡ͕ͲΜͳ ෇ՃՁ஋Λ෇༩ ͢Δͷ͔ ʮӡ༻ͷαʔϏεՁ஋ʯͱ͸Կ͔Λߟ͑Δ αʔϏεՁ஋ ܦӦɺ࣮຿

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Operation Lab ӡ༻ઃܭϥϘ ͜͜ʹରͯ͠ ͲΜͳՁ஋Λಧ͚Δ͔ ࣗಈԽͷαʔϏεՁ஋͸ސ٬ʹͲ͏Өڹ͢Δ͔Ͱܾ·Δ 29 ૊৫಺෦͚ͩΛҙࣝͨ͠ʮӡ༻ࣗಈԽʯʹ͸αʔϏεՁ஋͕ແ͍ ग़యܦӦ৘ใֶձ೥य़قશࠃݚڀൃදେձʮӡ༻ۀ຿ϓϩηεͷϞσϧԽʯ ސ٬ɾ֎෦αʔϏε outbound inbound outbound inbound ֎෦ࢧԉ૊৫ inbound inbound ӡ༻ϝϯόʔ outbound inbound ಺෦ڠௐ/ࢧԉ૊৫ inbound outbound ϦΫΤετ σϦόϦ σϦόϦ σϦόϦ σϦόϦ ϦΫΤετ ϦΫΤετ ϦΫΤετ ӡ༻ݱ৔ ૭ޱ ϑϩϯτΤϯυ όοΫΤϯυ outbound outbound ֤૊৫͕ͲΜͳ ෇ՃՁ஋Λ෇༩ ͢Δͷ͔ Quality Delivery ඼࣭ͱ͍͏Ձ஋ ࣌ؒͱ͍͏Ձ஋ Cost ίετ͸ೲظͱ඼࣭ʹର͢Δ݁ՌͰ͋Δɻ ೺Ѳ͸Ͱ͖Δ੍͕ޚͰ͖ͳ͍ ɻ ֹۚͱ͍͏෺ੑ ʮӡ༻ͷαʔϏεՁ஋ʯͱ͸Կ͔Λߟ͑Δ αʔϏεՁ஋ ܦӦɺ࣮຿

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Operation Lab ӡ༻ઃܭϥϘ ͜͜ʹରͯ͠ ͲΜͳՁ஋Λಧ͚͍ͯΔ͔ ͋ͳͨͷӡ༻ۀ຿͸ސ٬ʹͲ͏Өڹ͍ͯ͠·͔͢ 30 ૊৫಺෦͚ͩΛҙࣝͨ͠ӡ༻ۀ຿ʹ͸αʔϏεՁ஋͕ແ͍ ग़యܦӦ৘ใֶձ೥य़قશࠃݚڀൃදେձʮӡ༻ۀ຿ϓϩηεͷϞσϧԽʯ ސ٬ɾ֎෦αʔϏε outbound inbound outbound inbound ֎෦ࢧԉ૊৫ inbound inbound ӡ༻ϝϯόʔ outbound inbound ಺෦ڠௐ/ࢧԉ૊৫ inbound outbound ϦΫΤετ σϦόϦ σϦόϦ σϦόϦ σϦόϦ ϦΫΤετ ϦΫΤετ ϦΫΤετ ӡ༻ݱ৔ ૭ޱ ϑϩϯτΤϯυ όοΫΤϯυ outbound outbound Quality Delivery ඼࣭ͱ͍͏Ձ஋ ࣌ؒͱ͍͏Ձ஋ ʮӡ༻ʯͱ͍͏࢓ࣄ΁ͷ޲͖߹͍ํ αʔϏεՁ஋ ܦӦɺ࣮຿

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ͷσϦόϦՁ஋ʯͱ͸Կ͔Λߟ͑Δ 31 ʮӡ༻ʯͱ͍͏࢓ࣄ΁ͷ޲͖߹͍ํ ΤϯδχΞϦϯάՁ஋ ੜ࢈޻ֶ

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Operation Lab ӡ༻ઃܭϥϘ ʮσϦόϦՁ஋ʯ͸࿦ཧతͳਖ਼͠͞Ͱܾ·Δ 32 αʔϏεΛ҆ఆత߹ཧతʹఏڙ͢Δ͜ͱ ʮ࿦ཧతʹਖ਼͍͠ʯ͕લఏʹͳΔੈք • ߴ౓ͳ൓෮ੑɺ࠶ݱੑ • ҆ఆੑɺ߹ཧੑ͕Ձ஋ • ఆྔධՁʹΑΔ߹ཧੑݕূ͕લఏ ೔ຊͷ*5ͷ࠷΋ऑ͍ͱ͜Ζ ʮӡ༻ͷσϦόϦՁ஋ʯͱ͸Կ͔Λߟ͑Δ ΤϯδχΞϦϯάՁ஋ ੜ࢈޻ֶ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯ͸࿦ཧతͳਖ਼͕͠͞લఏ 33 αʔϏεΛ҆ఆత߹ཧతʹఏڙ͢Δॲཧ ʮ࿦ཧతʹਖ਼͍͠ʯ͕લఏʹͳΔੈք ʮӡ༻ͷσϦόϦՁ஋ʯͱ͸Կ͔Λߟ͑Δ ΤϯδχΞϦϯάՁ஋ ੜ࢈޻ֶ • ߴ౓ͳ൓෮ੑɺ࠶ݱੑ͕͋Δ͔ • ҆ఆੑɺ߹ཧੑ͕Ձ஋ͱೝΊΒΕ͍ͯΔ͔ • ఆྔධՁʹΑΔ߹ཧੑݕূ͕લఏʹͳ͍ͬͯΔ͔ ೔ຊͷ*5Ͱ࠷΋ᐆດʹͳ͍ͬͯΔ෦෼ ࢓༷όά΍αΠϩԽɺҡ࣋ෆೳԽʹͭͳ͕Γ΍͍͢

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ྫʮӡ༻ࣗಈԽʯʹඞཁͳ࿦ཧతਖ਼͠͞ • ඼࣭ͷ޲্ • લఏ৚݅඼࣭ج४͕໌֬Ͱ͋Δ͜ͱ • ظؒͷ୹ॖ΍޻਺ͷ࡟ݮ • લఏ৚݅ʮӡ༻ࣗಈԽʯલͷظؒ΍޻਺͕໌֬Ͱ͋Δ͜ͱ • ϛεͷ๷ࢭ • લఏ৚݅ʮӡ༻ࣗಈԽʯલͷϛεൃੜ཰͕໌֬Ͱ͋Δ͜ͱ • ޮ཰Խ • લఏ৚݅ʮӡ༻ࣗಈԽʯલͷʮޮ཰ʯ͕໌֬Ͱ͋Δ͜ͱ • ίετͷ࡟ݮ • લఏ৚݅ʮӡ༻ࣗಈԽʯલʹʮ࡟ݮର৅ͱͳΔίετʯ͕໌֬Ͱ͋Δ͜ͱ Operation Lab ӡ༻ઃܭϥϘ 34 ʮӡ༻ࣗಈԽͷϝϦοτʯΛຊ౰ʹ࣮ݱͨ͠ͷ͔ূ໌͢ΔͨΊʹඞཁͳલఏ ΤϯδχΞϦϯάՁ஋ ੜ࢈޻ֶ ʮӡ༻ͷσϦόϦՁ஋ʯͱ͸Կ͔Λߟ͑Δ

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Operation Lab ӡ༻ઃܭϥϘ ͋ͳͨͷӡ༻ۀ຿͸࿦ཧతʹਖ਼͍͠Ͱ͔͢ 35 ʮӡ༻ʯͱ͍͏࢓ࣄ΁ͷ޲͖߹͍ํ ΤϯδχΞϦϯάՁ஋ ੜ࢈޻ֶ ೔ຊͷ*5 ৬৔ ʹ͓͍ͯ͸ʮ࿦ཧతʹਖ਼͍͠ʯ͜ͱ͕ ॏࢹ͞Ε͍ͯͳ͍ɺҙࣝ͞Ε͍ͯͳ͍ɻ ख࡞ۀͷిࢠԽ͸ਐΜ͕ͩɺ*5ʹඞཁͳ ந৅֓೦ͱ࿦ཧతਪ࿦Λѻ͑ΔΑ͏ʹ͸ͳ͍ͬͯͳ͍ɻ • ߴ౓ͳ൓෮ੑɺ࠶ݱੑ͕͋Δ͔ • ҆ఆੑɺ߹ཧੑ͕Ձ஋ͱೝΊΒΕ͍ͯΔ͔ • ఆྔධՁʹΑΔ߹ཧੑݕূ͕લఏʹͳ͍ͬͯΔ͔ ଟ͘ͷӡ༻ݱ৔ ʮӡ༻ࣗಈԽʯલͷӡ༻ۀ຿ʹ͍ͭͯ

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Operation Lab ӡ༻ઃܭϥϘ ͜Ε͔Βͷӡ༻؅ཧऀʹඞཁͳεΩϧηοτ 36 ʮӡ༻ʯͱ͍͏࢓ࣄ΁ͷ޲͖߹͍ํ

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ʮӡ༻ࣗಈԽ͕༗ޮʹಇ͘৔ʯΛઃܭͰ͖ΔεΩϧηοτ Operation Lab ӡ༻ઃܭϥϘ 37 શମ࠷ద ࢹ఺ ఆੑධՁ ࢹ఺ ఆྔධՁ ࢹ఺ ӡ༻ۀ຿Λ٬؍తʹ೺ѲɾઃܭɾධՁͰ͖Δࢹ఺͕ඞཁ ӡ༻ۀ຿Λސ٬࠷దԽɺύʔτφ࠷దԽͷࢹ఺Ͱߟ͑Δ͜ ͱ͕Ͱ͖Δ͜ͱ͕େલఏɻ ӡ༻ۀ຿Λ੔ཧ͠ɺͦͷྨࣅੑ΍ࠩҟΛ೺Ѳ͢Δ͜ͱʹ௕ ͚͍ͯΔɻ ӡ༻ۀ຿ΛఆྔԽ͠ɺͦͷ܏޲΍ཧ༝Λ೺Ѳ͢Δ͜ͱʹ௕ ͚͍ͯΔɻ αʔϏεՁ஋ ܦӦɺ࣮຿ ͜Ε͔Βͷӡ༻؅ཧऀʹඞཁͳεΩϧηοτ

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ʮӡ༻ࣗಈԽʯʹඞཁͳεΩϧηοτ Operation Lab ӡ༻ઃܭϥϘ 38 ࿦ཧʹΑͬͯᐆດ͞΍ໃ६Λഉআ͠ɺ ࿦ཧతʹਖ਼͍͠υΩϡϝϯτͰ٬؍ԽͰ͖Δ͜ͱ͕େલఏ ద੾ʹந৅Խͯ͠ࣄ৅΍ର৅෺ͷಛੑΛ೺Ѳ͠ɺ ѻ͍΍͘͢͢Δ͜ͱ͕ॏཁ ద੾ʹ۩ମԽͯ͠ݱ৔ɾݱ෺ɾݱ࣮ʹରͯ͠ ࠷దԽ͢Δ͜ͱ͕ॏཁ ࿦ཧೳྗ ந৅Խ ೳྗ ۩ମԽ ೳྗ ͜Ε͔Βͷӡ༻؅ཧऀʹඞཁͳεΩϧηοτ ೔ຊاۀ͸Ұൠతʹۤख ੜ࢈ݱ৔͸Ұൠతʹۤख *5ݱ৔͸Ұൠతʹۤख ࿦ཧೳྗɺந৅Խೳྗɺ۩ମԽೳྗͷ͕ͭඞཁ ந৅Խೳྗɺ۩ମԽೳྗʹ͍ͭͯ͸ɺಘҙͳਓ͕ෆಘҙͳਓΛΧόʔͰ͖ΔՄೳੑ͕ߴ͍ ΤϯδχΞϦϯάՁ஋ ੜ࢈޻ֶ

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·ͱΊӡ༻؅ཧऀʹඞཁͳεΩϧηοτ Operation Lab ӡ༻ઃܭϥϘ 39 ͜Ε͔Βͷӡ༻؅ཧऀʹඞཁͳεΩϧηοτ શମ࠷ద ࢹ఺ ఆੑධՁ ࢹ఺ ఆྔධՁ ࢹ఺ ސ٬࠷దԽࢹ఺ Ͱߟ͑Δ͜ͱ͕Ͱ͖Δ ྨࣅੑ΍ࠩҟͷ ೺Ѳ΍੔ཧ͕Ͱ͖Δ ఆྔతʹ෺ࣄΛ ൑அͰ͖Δ ʮӡ༻ࣗಈԽ͕༗ޮʹಇ͘৔ʯΛઃܭͰ͖ΔεΩϧηοτ ࿦ཧೳྗ ந৅Խ ೳྗ ۩ମԽ ೳྗ ࿦ཧతͳਖ਼͠͞ Λॏࢹɾ࣮ફͰ͖Δ ର৅෺Λѻ͍΍͘͢ ϞσϧԽͰ͖Δ ݱ৔΍ݱ࣮Λ௚ࢹͯ͠ ࠷దԽͰ͖Δ ʮӡ༻ࣗಈԽʯʹඞཁͳεΩϧηοτ ίʔσΟϯάೳྗ ΤϯδχΞϦϯάՁ஋ ੜ࢈޻ֶ αʔϏεՁ஋ ܦӦɺ࣮຿ ӡ༻ݱ৔΁ͷѪ৘ɺ৘೤

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ӡ༻ࣗಈԽΛ੒ޭͤ͞Δਓͷಛ௃ ෆՄܽͳ΋ͷ Operation Lab ӡ༻ઃܭϥϘ 40 શମ࠷ద ࢹ఺ ސ٬࠷దԽࢹ఺ Ͱߟ͑Δ͜ͱ͕Ͱ͖Δ ࿦ཧೳྗ ࿦ཧతͳਖ਼͠͞ Λॏࢹɾ࣮ફͰ͖Δ ӡ༻ݱ৔΁ͷѪ৘ɺ৘೤ ʮӡ༻ࣗಈԽ͕༗ޮʹಇ͘৔ʯΛઃܭͰ͖ΔεΩϧηοτ ʮӡ༻ࣗಈԽʯʹඞཁͳεΩϧηοτ ΤϯδχΞϦϯάՁ஋ ੜ࢈޻ֶ αʔϏεՁ஋ ܦӦɺ࣮຿ ͜Ε͔Βͷӡ༻؅ཧऀʹඞཁͳεΩϧηοτ ఆੑධՁ ࢹ఺ ఆྔධՁ ࢹ఺ ந৅Խ ೳྗ ۩ମԽ ೳྗ ˣ͸ɺಘҙͳਓ͕෼୲ͯ͠ΧόʔͰ͖Ε͹0,

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͷݱ࣮తͳಋೖεςοϓ 41

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Operation Lab ӡ༻ઃܭϥϘ Ͳ͜ʹରͯ͠ ͲΜͳՁ஋Λಧ͚Δ͔ ʮӡ༻ࣗಈԽʯͷಋೖεςοϓ 42 ݱ৔ͷ֎෦ʹͲΜͳαʔϏεՁ஋Λಧ͚Δͷ͔ Quality Delivery ඼࣭ͱ͍͏Ձ஋ ࣌ؒͱ͍͏Ձ஋ 4UFQ 4UFQ αʔϏε Ձ஋ ΤϯδχΞϦϯά Ձ஋ ໨త खஈ τοϓμ΢ϯ Ξϓϩʔν ϘτϜΞοϓ Ξϓϩʔν 4UFQ Ͳͷ࡞ۀΛ ఆܕԽ͢Δ͔ ඇίΞίϯϐλϯε ίΞίϯϐλϯε τΠϧ Ձ஋ ࣗಈԽ࣮૷ ݱ৔ͷ࡞ۀͷͲ͜ʹΤϯδχΞϦϯάՁ஋Λཱ֬͢Δͷ͔ ʮ࣮֬ʹޮՌ͕͋Δʯͷ͸Ͳ͔͜

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Operation Lab ӡ༻ઃܭϥϘ 43 ۀ຿ͱͯ͠େࣄͳ͜ͱ 4UFQ ࣗಈԽ࣮૷ ʮ࣮֬ʹޮՌ͕͋Δʯͷ͸Ͳ͔͜ ࣮֬ʹউͪ໨ͷ͋ΔࣗಈԽ͔͠͠ͳ͍ ͷ͕େݪଇ

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Operation Lab ӡ༻ઃܭϥϘ 4UFQτοϓμ΢ϯΞϓϩʔν 44 ʮӡ༻ࣗಈԽʯͷݱ࣮తͳಋೖεςοϓ

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Operation Lab ӡ༻ઃܭϥϘ 4UFQސ٬ɾଞ෦ॺ΁ͷαʔϏεՁ஋໌֬Խ 45 ސ٬ɾ֎෦αʔϏε outbound inbound outbound inbound ֎෦ࢧԉ૊৫ inbound inbound ӡ༻ϝϯόʔ outbound inbound ಺෦ڠௐ/ࢧԉ૊৫ inbound outbound ϦΫΤετ σϦόϦ σϦόϦ σϦόϦ σϦόϦ ϦΫΤετ ϦΫΤετ ϦΫΤετ ӡ༻ݱ৔ ૭ޱ ϑϩϯτΤϯυ όοΫΤϯυ outbound outbound গͳ͘ͱ΋ ྡ઀෦ॺ΁ͷ ఏڙՁ஋Λ໌֬ʹ αʔϏε Ձ஋ ໨త τοϓμ΢ϯ Ξϓϩʔν Ͳ͜ʹରͯ͠ ͲΜͳՁ஋Λಧ͚Δ͔ ݱ৔ͷ֎෦ʹͲΜͳαʔϏεՁ஋Λಧ͚Δͷ͔ Quality Delivery ඼࣭ͱ͍͏Ձ஋ ࣌ؒͱ͍͏Ձ஋ 4UFQτοϓμ΢ϯΞϓϩʔν

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Operation Lab ӡ༻ઃܭϥϘ ؍఺ʮαʔϏεՁ஋໌֬ԽʯͰ࠷ॳʹ΍Δ͜ͱ 46 Ͳ͜ʹରͯ͠ ͲΜͳՁ஋Λಧ͚Δ͔ Delivery ࣌ؒͱ͍͏Ձ஋ Ͳ͜ʹରͯ͠ ͲΜͳՁ஋Λಧ͚Δ͔ Quality ඼࣭ͱ͍͏Ձ஋ ࣌ؒͱ͍͏ʮ෺ੑʹΑΔධՁʯͳͷͰ٬؍Խ͠΍͍͢ ඼࣭ͱ͍͏ʮՁ஋؍ʹΑΔධՁʯͳͷͰ٬؍Խ͠ʹ͍͘ ·ͣʮೲظʯͷݱঢ়ͱظ଴஋Λ೺Ѳ͢Δɻ ༨༟͕͋Ε͹ʮ඼࣭ʯͷݱঢ়ͱظ଴஋Λ೺Ѳ͢Δɻ ໨త 4UFQτοϓμ΢ϯΞϓϩʔν

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Operation Lab ӡ༻ઃܭϥϘ 4UFQϘτϜΞοϓΞϓϩʔν 47 ʮӡ༻ࣗಈԽʯͷݱ࣮తͳಋೖεςοϓ

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4UFQʮӡ༻ͷఆܕԽʯΛߦ͏ 48 ࣾ಺੍खӡ༻ ӡ༻ͷఆܕԽ ӡ༻ࣗಈԽ ඪ४ԽϨϕϧ த ඪ४ԽϨϕϧ ߴ ඪ४ԽϨϕϧ ௿ ίʔυϨϕϧ खॱॻϨϕϧ ݸʑਓ͕ಠࣗ ʮӡ༻ࣗಈԽʯͷେલఏ ΤϯδχΞϦϯά Ձ஋ खஈ ϘτϜΞοϓ Ξϓϩʔν ӡ༻ۀ຿Λίʔυʹ͍ۙϨϕϧ·Ͱ ఆܕԽ ඪ४Խ ͢Δ ݱ৔ͷ࡞ۀͷͲ͜ʹΤϯδχΞϦϯάՁ஋Λཱ֬͢Δͷ͔ Operation Lab ӡ༻ઃܭϥϘ 4UFQϘτϜΞοϓΞϓϩʔν

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Operation Lab ӡ༻ઃܭϥϘ ؍఺ʮӡ༻ͷఆܕԽʯͰ࠷ॳʹ΍Δ͜ͱ 49 • ଦੑͰ։࠵͍ͯ͠ΔϛʔςΟϯά • ࠷ޙʹ࣮ࢪ͞Εͨͷ͕೥લͷۀ຿ • ྺ࢙తܦҢͰ࣮ࢪ͍ͯ͠Δྫ֎ରԠ • ܦҢ͕ෆ໌ͳ෼ذ৚݅ ۀ຿ͷ୨Է͠Λͯ͠ɺ ෆཁͳۀ຿΍ॲཧΛഇࢭ͢Δɻ ഇࢭͰ͖ΔՄೳੑͷ͋Δۀ຿ྫ • ୹ظͰணखͰ͖ɺࣗಈԽͷ࣮૷ΑΓ΋޻਺ରޮՌ΋େ͖͍ɻ • ୨Է͠Ͱɺଞ෦ॺ΍ސ٬͔Β৽ͨͳ৘ใΛಘΒΕΔ৔߹͕͋Δɻ • ʮ୨Էͤͣ͠ʹࣗಈԽͨ͠ΒແବʹͳͬͨʯϦεΫΛճආͰ͖Δɻ खஈ 4UFQϘτϜΞοϓΞϓϩʔν

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Operation Lab ӡ༻ઃܭϥϘ ؍఺ʮӡ༻ͷఆܕԽʯʹ͸ͭͷର৅ྖҬ͕͋Δ 50 Ͳͷ࡞ۀΛఆܕԽ͢Δ͔ τΠϧ Ձ஋ • ఆܕԽʹΑΓࠜຊՁ஋͕૿େ • ఆܕԽʹΑΓ෇ՃՁ஋͕௥Ճ • ఆܕԽʹΑΓࡶ༻͕ݮগ • ఆܕԽʹΑΓ᎟ཚཁૉ͕ফ໓ ίΞίϯϐλϯε ඇίΞίϯϐλϯε Ұൠతʹ޻਺େ Ұൠతʹ೉қ౓ߴ Ұൠతʹ޻਺খ Ұൠతʹ೉қ౓௿ Ձ஋େ ௚઀త Ձ஋খ ؒ઀త Ұൠతʹ͸ ͔͜͜Β ܦݧΛੵΉ ݱ৔ͷ࡞ۀͷͲ͜ʹΤϯδχΞϦϯάՁ஋Λཱ֬͢Δͷ͔ ૣΊʹணख ͢΂͖ ৻ॏʹ खஈ 4UFQϘτϜΞοϓΞϓϩʔν

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Operation Lab ӡ༻ઃܭϥϘ 4UFQࣗಈԽͷ࣮૷ 51 ʮӡ༻ࣗಈԽʯͷݱ࣮తͳಋೖεςοϓ

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4UFQʮ࣮૷ʯ͢Δ 52 ΤϯδχΞϦϯά Ձ஋ ʮ࣮֬ʹޮՌ͕͋ΔʯྖҬΛબఆͯ͠ ண࣮ʹ࣮૷͍ͯ͘͠ඞཁ͕͋Δ ࣾ಺੍खӡ༻ ӡ༻ͷఆܕԽ ඪ४ԽϨϕϧ த ඪ४ԽϨϕϧ ௿ खॱॻϨϕϧ ݸʑਓ͕ಠࣗ ʮӡ༻ࣗಈԽʯͷ࣮૷ ΤϯδχΞϦϯά Ձ஋ खஈ ӡ༻ࣗಈԽ ඪ४ԽϨϕϧ ߴ ίʔυϨϕϧ ʮ࣮֬ʹޮՌ͕͋Δʯͷ͸Ͳ͔͜ Operation Lab ӡ༻ઃܭϥϘ 4UFQࣗಈԽͷ࣮૷

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؍఺ʮӡ༻ࣗಈԽʯΛ͔ͬ͠Γ࣮ݱ͢Δʹ͸ Operation Lab ӡ༻ઃܭϥϘ 53 ࢖͏ਓ͕ࣗ෼Ͱઃܭɾ࣮૷͢Δ͔͠ͳ͍ গͳ͘ͱ΋ઃܭ੹೚͸ӡ༻ݱ৔ʹ͋Δ ϝϯόʔ खஈ • ӡ༻ۀ຿Λద੾ʹந৅Խ ϞσϧԽ ͢Δඞཁ͕͋Δɻ • ந৅Խ͞ΕͨϞσϧΛɺݱ৔࠷దͳܗͰ࣮૷͢Δඞཁ͕͋Δɻ • ؀ڥͷมԽʹ߹ΘͤͯઃܭΛਵ࣌มߋ͢Δඞཁ͕͋Δɻ ࣗ෼Ͱ࢖Θͳ͍ਓͷઃܭɾ࣮૷͸͙͢ݱ৔ͱဃ཭͢Δɻ جຊ͸಺੡ 4UFQࣗಈԽͷ࣮૷

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؍఺ʮӡ༻ࣗಈԽʯΛ͔ͬ͠Γ࣮ݱ͢Δʹ͸ Operation Lab ӡ༻ઃܭϥϘ 54 ϝϯόʔ ࣮૷͢Ε͹͢Δ΄Ͳɺอकίετ͕ਹΉ खஈ • ಠ࣮ࣗ૷΍ΧελϚΠζ͸࠷௿ݶʹ͢Δɻ • ߹ཧੑ͕͋Ε͹ɺπʔϧʹ࠷దԽ͢ΔͨΊʹۀ຿Λมߋ͢Δɻ • ੈͷதͷ΍Γํʹ߹Θͤͨํ͕ɺαϙʔτ΋ड͚΍͘͢ɺ৘ใ΋ଟ͍ɻ ίΞίϯϐλϯεྖҬͷಠࣗੑʹ஫ྗ͢Δɻ ࣮૷͸γϯϓϧ࠷খݶʹ 4UFQࣗಈԽͷ࣮૷ ࢖͏ਓ͕ࣗ෼Ͱઃܭɾ࣮૷͢Δ͔͠ͳ͍

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Operation Lab ӡ༻ઃܭϥϘ ಋೖޙ 55 ʮӡ༻ࣗಈԽʯͷݱ࣮తͳಋೖεςοϓ

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ಋೖޙඞͣʮ٬؍తʹޮՌଌఆʯ͢Δ 56 • தؒ؅ཧ৬΍γχΞΤϯδχΞʹͱͬͯɺʮӡ༻ࣗಈԽʯ͸खͬऔ Γૣ͘ʮݟ͑Δ੒Ռʯʹͭͳ͕Γ΍͍͢ɻ ࣮ମ͕൐Θͳͯ͘΋ • ٬؍తͳޮՌଌఆΛ࣮ࢪ͠ͳ͍ͱɺʮমാ೶ۀతͳӡ༻ࣗಈԽʯΛ ͢Δਓʹ΍Γ͍ͨ์୊΍ΒΕͯɺ࣮ޮੑ͸্͕Βͳ͍ɻ ʮӡ༻ࣗಈԽ੒ޭʯ զʑͷखฑ ؅ཧ৬ ࣮૷ऀ º Operation Lab ӡ༻ઃܭϥϘ

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Operation Lab ӡ༻ઃܭϥϘ ·ͱΊੜ͖࢒Δӡ༻؅ཧऀ 57 ʙӡ༻ࣗಈԽΛ੒ޭͤ͞Δਓɺࣦഊͤ͞Δਓ

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Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͱ͸ʮαʔϏεσϦόϦʯͷࣗಈԽ 58 • ʮαʔϏεʯࢹ఺Ͱઃܭɾ࣮૷͢Δඞཁ͕͋Δ • ʮσϦόϦʯࢹ఺ͰఆྔධՁ͢Δඞཁ͕͋Δ Quality Cost Delivery ඼࣭ͱ͍͏Ձ஋؍ ࣌ؒͱ͍͏෺ੑ ֹۚͱ͍͏෺ੑ Ϣʔβ αʔϏε σϦόϦ ӡ༻ࣗಈԽ ·ͱΊ

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ʮӡ༻ࣗಈԽʯʹࣦഊ͢ΔՄೳੑ͸ߴ͍ 59 ೔ຊͷʮӡ༻ࣗಈԽʯ͸ɺԿΒ͔ͷܗͰࣦഊ͢Δ͜ͱ͕ଟ͍ɻ ʮӡ༻ࣗಈԽ͕໨తʯʹͳΓ໎૸͢Δɻ ʮϢʔβʹϝϦοτͷͳ͍ӡ༻ࣗಈԽʯΛ͢Δɻ ʮ޻਺࡟ݮ໨తͰӡ༻ࣗಈԽʯ͢Δɻ ϚωδϝϯτىҼͷʮӡ༻ࣗಈԽʯࣦഊ ࣗಈԽʹΑͬͯߗ௚Խ͢Δɻ ਎͔ۙΒ࢝ΊͯෳࡶոحԽ͢Δɻ ࣗಈԽͷण໋͕୹͔͘ɺ޻਺͕ແବʹͳΔɻ ݱ৔ىҼͷʮӡ༻ࣗಈԽʯࣦഊ Operation Lab ӡ༻ઃܭϥϘ ·ͱΊ

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ʮࣗಈԽʹΑͬͯશͯղܾ͢Δʯͱߟ͑Δਓ ۀ຿Λ၆ᛌͤͣɺ਎͔ۙΒ࣮૷͠͸͡ΊΔਓ ʮଟػೳɺ׬શࣗಈԽʯͷເΛ໨ࢦ͢ਓ ӡ༻ࣗಈԽΛࣦഊͤ͞Δਓͷಛ௃ 60 ʮӡ༻ࣗಈԽ͕໨తʯʹͳΔਓ ੒Ռ໨౰ͯ Ϣʔβͷ͜ͱ͕ࢹ໺ʹແ͍ਓ ʮ޻਺࡟ݮ໨తͰӡ༻ࣗಈԽʯ͢Δਓ ӡ༻ࣗಈԽΛࣦഊͤ͞ΔϚωʔδϟ ӡ༻ࣗಈԽΛࣦഊͤ͞Δӡ༻ΤϯδχΞ ʮӡ༻ࣗಈԽ͸੒ޭͨ͠ʯ͜ͱʹ͞Ε͍ͯΔͨΊɺࣦഊ͕දʹग़ͯ͘Δ͜ͱ͸ແ͍ɻ Operation Lab ӡ༻ઃܭϥϘ ·ͱΊ

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ӡ༻ࣗಈԽΛ੒ޭͤ͞Δਓͷಛ௃ Operation Lab ӡ༻ઃܭϥϘ 61 શମ࠷ద ࢹ఺ ސ٬࠷దԽࢹ఺ Ͱߟ͑Δ͜ͱ͕Ͱ͖Δ ࿦ཧೳྗ ࿦ཧతͳਖ਼͠͞ Λॏࢹɾ࣮ફͰ͖Δ ·ͱΊ ӡ༻ݱ৔΁ͷѪ৘ɺ৘೤ ʮӡ༻ࣗಈԽ͕༗ޮʹಇ͘৔ʯΛઃܭͰ͖ΔεΩϧηοτ ʮӡ༻ࣗಈԽʯʹඞཁͳεΩϧηοτ ఆੑධՁ ࢹ఺ ఆྔධՁ ࢹ఺ ந৅Խ ೳྗ ۩ମԽ ೳྗ ˣ͸ɺಘҙͳਓ͕෼୲ͯ͠ΧόʔͰ͖Ε͹0, ʮӡ༻ࣗಈԽͷෆ౎߹ʯΛҙࣝతʹճආͰ͖Δ

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Operation Lab ӡ༻ઃܭϥϘ ࢀߟࣗಈԽͷ੒൱ʹؔͯ͠ 62

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ʮӡ༻ࣗಈԽʯΛ͔ͬ͠Γ࣮ݱ͢Δʹ͸ Operation Lab ӡ༻ઃܭϥϘ 63 ࢖͏ਓ͕ࣗ෼Ͱઃܭɾ࣮૷͢Δ͔͠ͳ͍ গͳ͘ͱ΋ઃܭ੹೚͸ӡ༻ݱ৔ʹ͋Δ جຊ͸಺੡ ϝϯόʔ ࣮૷͢Ε͹͢Δ΄Ͳɺอकίετ͕ਹΉ ࣮૷͸γϯϓϧ࠷খݶʹ എ൓͠΍͘͢ɺઈົͳόϥϯε͕ٻΊΒΕΔ ࢀߟࣗಈԽͷ੒൱ʹؔͯ͠

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ʮӡ༻ࣗಈԽʯͷຊ౰ͷ੒ޭɾࣦഊ͸Ͳ͜ͰΘ͔Δ͔ 64 ࣗಈԽର৅ۀ຿ͷސ٬΍Ϣʔβͷʮ໨΍ߦಈʯͰΘ͔Δ • ઌํ͔ΒΘ͟Θ͟ʮྑ͘ͳΓ·ͨ͠ʯͱݴ͍ʹདྷΔɻ • ʮͲ͏ͩͬͨʯͱฉ͍ͯ΋໨͕ӭ͕ͳ͍ɻ • ୈࡾऀܦ༝Ͱتͼ͕ฉ͑ͯ͘͜Δɻ ͜ΕΒ͕ແ͔ͬͨΒɺ͍͍ͩͨԿ͔ࣦഊ͍ͯ͠Δɻ Operation Lab ӡ༻ઃܭϥϘ ຊ౰ʹྑ͔ͬͨΒ ʮӡ༻ࣗಈԽ͸੒ޭͨ͠ʯ͜ͱʹ͞Εͯ͠·͏ͨΊɺ ࣦഊ͕දʹग़ͯ͘Δ͜ͱ͸ɺ௨ৗ͸ແ͍ɻ͕ɺ ࢀߟࣗಈԽͷ੒൱ʹؔͯ͠

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Operation Lab ӡ༻ઃܭϥϘ 65 IUUQXXXPQFSBUJPOMBCDPKQ OperationLab ӡ༻ઃܭ