Tammie Lister - @karmatosed
Building for the stress cases
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“When we label a usage an “edge case,” we
marginalize that user and choose not to care.
Think “stress case,” instead, and design for
that human.”
- Eric Meyer
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Thinking about stress is hard
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Stress causes
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developers.google.com/search/mobile-sites/
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“The designer should assume that people will
be interrupted during their activities”
- The Design of Everyday Things
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“…there are 6.4-billion people who are
temporarily able-bodied. We are all changing
at every moment.”
- Kat Holmes
“It may not be possible to reliably pre-detect
whether a person wants to see their year in
review, but it’s not at all hard to ask politely
—empathetically— if it’s something they
want. ”
- Eric Meyer
“ But if our goal is to expand our market size,
commonly called “Total Addressable Market” in
business parlance as meaning the demographic range
of your product or service, then the way to grow the
TAM is to incorporate diversity into the content and
product team.”
- John Maeda
creativemornings.com/blog/john-maeda-kat-holmes-on-designing-for-
inclusiveness
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“For boomers, technology is contagious.
And they don’t consider themselves
technology dunces. Instead, they blame
manufacturers for excessive complexity and
poor instructions. ”
- Rodgers
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“Growing up in Texas, I
received many negative
messages about my dark skin.
Now here I was, 20 years
later, too black for Snapchat.”
- Y-Vonne Hutchinson
www.technologyreview.com/s/602154/biased-by-design
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Find your stress case
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“Remember that “crisis” doesn’t have to
mean a natural disaster or severe medical
emergency. It can be a situation where an
order has gone horribly wrong, or where a
user needs information while rushing to
the airport.”
- Sara Wachter-Boettcher
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Problems
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1. No clue who creating for
Problems
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WWAHD : what would a human do?
“As you read aloud, pretend you’re talking to a real
person and ask yourself “Would I say this to someone
in real life?” Sometimes our writing makes us sound
stodgier or colder than we’d like.”
- Kate Kiefer Lee
At first glance everything looks fine, but it won’t stand
up to scrutiny. As soon as such a website is stress-tested
by actual usage across a range of browsers, the façade
crumbles.
- Resilient Web Design
8. Narrow testing
Problems
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Tips
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1. Bit by bit…slowly does it
Tips
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2. Create a culture of compassion
Tips
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Create a culture of compassion
1. Exposure hours
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2. Empathy challenges
Create a culture of compassion
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3. Testing by everyone on everything
Create a culture of compassion
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3. Listen
Tips
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Listen
1. Support
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Listen
2. Testing (again)… but not just you
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4. Embrace the stress cases
Tips
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5. Know your stress cases
Tips
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6. Gradual product loops
Test Iterate Loop
Tips
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7. Create journey maps
Tips
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Building for the stress cases
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Thanks, any questions?
Tammie Lister - @karmatosed
speakerdeck.com/