UX Y’all Conference Sara Sosnowski Senior Designer at Cisco Systems The Breaks Design Thinking Workshop

Introductions Sara Sosnowski Senior UX Designer Cisco Systems Sara is a senior UX designer and design thinking facilitator with over 15 years of experience in design. Sara has been recognized for her work, receiving the Design Thinking Champion award from Design Innovation Global. She also received the Best Portfolio award in her college’s Interactive Media and Design Program. Sara’s commitment to design excellence, her facilitation expertise, and her passion for improving people’s lives through design make her an exceptional leader in the design community. sarauiux.com IG @sara.ux.designer Design Thinking Workshop

Design Thinking Workshop Table Facilitators Carlene Kyte UX Manager at Cisco Systems Nicole Li UX Researcher at Cisco Systems Dallas Germany Product Manager at Cisco Systems Tyler Molina UX Design Intern at Cisco Systems

Design Thinking Workshop Table Facilitators Brett Meisinger Product Design Manager at Paylocity Dottie Blyth UX Designer at SAS Abram Magaldi UX Designer at Relias

10:00 Welcome & Introductions 10:10 10:20 10:30 Lucky Breaks in UX: Icebreaker Put on the Breaks Break 10:40 “How Might We’s” Brainstorm Barriers 10:50 11:00 Brainstorming: Breakthroughs Fireside Chat Schedule Design Thinking Worksnop

● Reflect on lucky breaks ● Moments that caused you to put on the breaks ● Discuss challenges your are going through. ● Finally ideate on your breakthroughs. Goals

Framework to support divergent and convergent thinking Discover Define Explore Test

Lucky Breaks Let’s get started!

Unexpected or fortunate events that bring a positive outcome or opportunity.

Put on the Breaks Activity 2

To "put on the brakes" is an idiomatic expression that means to slow down, stop, or reduce the speed or intensity of something.

Put on the Breaks Re-evaluate what was important for me Realize we are designing without user’s feedback 1. Reflect individually on moments where you slowed down, stop, or reduce the speed or intensity of something, 2. Write down one idea per sticky note of these instances, post them on your team’s board 3. Share their stories, discussing the outcomes and lessons learned 8 minutes Activity 2 The focus is in UX

Brainstorm Barriers Activity 3

Brainstorm barriers involves thinking about challenges, frustrations or what’s slowing us down.

Brainstorm Barriers 1. Write down challenges on sticky notes 2. Affinity Mapping: group similar ideas together 3. Dot Voting: 4 votes each participant 4. How Might We’s on top 3: convert your top ideas into HMW 5. Dot Vote: 2 votes each participant to select 1 top idea to solve 10 minutes total Activity 3

Challenges Stakeholders and not supportive My team doesn’t know what design thinking is 1. Individually write down anything you felt that was frustrating, made you slow down or was difficult. 2. Write down one idea per sticky note of these instances, post them on your team’s board 3. Share your findings 2 minutes Activity 3 My team hasn’t adopted a new tool

Affinity Mapping Stakeholders are not supportive My team doesn’t know what design thinking is Start grouping ideas into categories. Don’t worry if the categories aren’t immediately apparent. Look for overlaps or duplicates to get started. Revise or change the categories to create the most useful mapping. 2 minutes Activity 3 My team hasn’t adopted a new tool

Dot Vote Stakeholders and not supportive My team doesn’t know what design thinking is 1. As a team dot vote on the top ideas that you would like to solve for. Each participant will get 4 red stickers and you will vote in silent. 2 minutes Activity 3 My team hasn’t adopted a new tool

How Might We How might we get the support from key stakeholders? How might we educate our team to use design thinking mindset? 1. Select the top 3 ideas 2. Convert these in how might we statements. How: assumes opportunities exist. Might: says we don’t have to find something We: is all about doing this together 2 minutes Activity 3

Dot Vote How might we get the support from key stakeholders? How might we educate our team to use design thinking mindset? 1. Each participant will get 4 votes 2. Individually vote on the top How Might We’s 3. Select the top ideas to continue with the next activity 2 minutes Activity 3

Breakthroughs Activity 4

“Breakthroughs happen when limiting thoughts and behaviors are challenged.” — Fabienne Fredrickson

Brainstorm 1. Based on the top idea your team selected, place that sticky note on the next board. 2. Individually write down as 3-5 solutions on how you can solve this challenge. 3. Discuss your ideas with your team. 8 minutes Activity 4 How might we get the support from key stakeholders? Have a 1:1 chat bring another team member who supports your idea

Dot Vote 1. Each participant will get 4 votes 2. Individually vote on the top how might We’s 3. Select the top ideas to continue with the next activity 8 minutes Activity 4 How might we get the support from key stakeholders? Have a 1:1 chat bring another team member who supports your idea

Fireside Chat Time to debrief!

UX Y’all Conference Thank you! Design Thinking Workshop