MORE THAN
USABLE
LIBRARY SERVICES
FOR HUMANS
MATTHEW REIDSMA
GRAND VALLEY STATE UNIVERSITY
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Photo: NASA
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Photo, Audio NASA
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Photo, Audio NASA
A MYRIAD
OF STARS
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Names of the Sea, p.233
The stories told by numbers and
research are quite different from the
stories we tell ourselves and each
other. This is not to say that either is
wrong.
“
Sarah Moss
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TASKS
EXPERIENCE
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We tend to talk about
transportation as if the ultimate
goal were mere movement,
measured in speed, time and
capacity.
“
Emily Badger
http://www.washingtonpost.com/blogs/wonkblog/wp/2014/04/29/cutting-edge-transportation-maps-will-change-how-we-understand-and-plan-cities/
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The ultimate goal of
transportation, though, isn't
really to move us. It's to
connect us -- to jobs, to
schools, to the supermarket.
“
Emily Badger
http://www.washingtonpost.com/blogs/wonkblog/wp/2014/04/29/cutting-edge-transportation-maps-will-change-how-we-understand-and-plan-cities/
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Your members don’t come to
the library to find books, or
magazines, journals, films or
musical recordings.
“
Hugh Rundle
http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
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They come to hide from reality
or understand its true nature.
They come to find solace or
excitement, companionship or
solitude.
“
Hugh Rundle
http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
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[Libraries] let people transform
themselves through access to
information and one another.
“
Andromeda Yelton
andromedayelton.com/blog/2015/02/16/c4l15-keynote-transcript/ Photo: Molly Tomlinson photoclave.com/
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TASKS
EXPERIENCE
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Photo: Minneapolis Star Tribine, http://www.startribune.com/local/west/265401331.html
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http://www.uscis.gov/mye-verify/self-check
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Usability
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Usability
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We just don’t know if [our designs]
work or not until we evaluate the
subjective experience of the people
using them.
“
Victor Lombardi
Why We Fail, p. 10
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TECHNOLOGY
AS TOOL
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TECHNOLOGY
AS ECOLOGY
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A good science fiction story
should be able to predict not the
automobile, but the traffic jam.
“
Frederik Pohl
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BEING-IN-THE-
WORLD
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Instead of asking, “How can we
know about the world?” Heidegger
asked, “How does the world reveal
itself to us through our encounters
with it?”
“
Paul Dourish
Where the action is: the foundations of embodied interaction. MIT Press: 2004.
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Meaning provides a facet of usability
that forces designers to think past
function into the domains of culture,
language, and everyday practice.
“
Thomas Wendt
Design for Dasein: Understanding the Desgin of Experiences, p.36
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When our tools are broken, we
feel broken. And when
somebody fixes one, we feel a
tiny bit more whole.
“
Lev Grossman
qtd. in Walter Isaacson’s Steve Jobs, p. 473-74.
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PRESENT-AT-HAND
READY-TO-HAND
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qtd. in Dourish, Paul. Where the action is: the foundations of embodied interaction. MIT Press: 2004.
As we act through technology that
has become ready-to-hand, the
technology itself disappears from our
immediate concerns. We are caught
up in the performance of the work.
“
Martin Heidegger
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BREAKDOWN
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There is a constant movement
between present-at-hand and ready-
to-hand in everyday life, and
designing with that movement in
mind is the job of experience
designers.
“
Thomas Wendt
Design for Dasein: Understanding the Desgin of Experiences, p.155
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User-friendliness is not merely an
issue of the number of errors made
per unit of time. It is rooted in the
confidence of being able to handle
disruptions.
“
Klaus Krippendorff
The Semantic Turn: A new foundation for design.
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BEYOND
TODAY
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RETHINK USABILITY
1
2
3
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RETHINK USABILITY
1
2
3
TEST TO LEARN, NOT PERFECT
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RETHINK USABILITY
1
2
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TEST TO LEARN, NOT PERFECT
DESIGN FOR BREAKDOWNS
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“The Space Between You and Me,” The Manual, Issue #1, 2012.
Good technology makes us feel
like we are inching closer to
who we truly want to be.
“
Frank Chimero
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PEOPLE
YOUR LIBRARY IS
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Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998.
We make so many connections
here on earth. Look at us—I’ve
just met you, but I’m investing in
who you are, and who you will
be, and I can’t help it.
“
Fred Rogers