E-Government Online Certificate Program on “Innovation and Entrepreneurship for Digital Economy.” Transformation of Traditional Government to E-Government for Citizen Experience (Challenges, Solution & Future)

2 Group 9 Team Member Salman Dilshad Qureshi TEAM LEADER Affiliation: SCOLAR Network Level: Masters Major: Economics & Finance University: University of Karachi Jerry Chong TEAM CO-LEADER Affiliation: Tsinghua University Level: Masters Major: Engineering Management, University: Tsinghua University Olano Teah Bloh TECH TEAM LEAD Affiliation: TIT-Urneeds Level: Masters Major: Computer Science and Technology, University: Hohai University Wang Yiming SOCIAL SCIENCE TEAM LEAD Affiliation: Tsinghua University Level: PhD Major: Sociology University: Tsinghua University Loic Armel Affiliation: Wuchang University Level: Bachelor Major: Civil Engineering University: Wuchang University of Technology Muhammad Akram Affiliation: Tsinghua University Level: Masters Major: Hydraulics Engineering University: Tsinghua University Nazmul Arefin Affiliation: SWUST Level: Bachelor. Major: Computer Science and Technology University: Southwest University of Science and Technology Yong Jun Jie Affiliation: Singapore Management University Level: Masters Major: Information Systems University: Singapore Management University Jin Wei Affiliation: Tsinghua University Level: Masters Major: Public Administration University: Tsinghua University

3 No Name Contribution Topics 01 Salman Dilshad Qureshi (Leader) Digital Identification, Digital Currency, Journey to Citizen Experience, Digital Economy, Role of Government for Transition towards E-Government 02 Jerry Chong (Co-Leader) IoT, 5G, Digital Health, Digital Economy 03 Yong Jun Jie Cyber Security, Cloud, Digital Commerce 04 Jin Wei Smart Government, Digital Identification, Smart Citizen 05 Wang Yiming Why E-Government?, Smart Education. Governance Theory 06 Loic Armel Smart Urban Infrastructure, Smart Transportation System, Smart Agriculture, Smart Industries 07 Nazmul Arefin Artificial Intelligence, Digital Health, Big Data, Presentation Design 08 Mohammad Akram Smart Urban Infrastructure, Smart Transportation System, Smart Agriculture, Smart Industries 09 Olano Teah Bloh Mobile Technology, Smart Government, Smart City, Digital Commerce Group Member Contributions

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5 Why E-Government? ● E-government refers to the effective use of modern information and communication technology by the government to provide automated information and other services to government agencies, enterprises, social organizations and citizens through various information service facilities.

6 Why E-Government? • Cases and Experience from Developed Countries with E-Government COUNTRY CHARACTERISTIC USA 1. A sound legislative system. 2. Efficient management system 3. Reasonable implementation strategy 4. Scientific evaluation system JAPAN 1. Quadrupole Internet 2. Five infrastructure projects 1. Government agencies (central and local) 2. Interconnection of integrated administrative Internet 3. Online application and issuing procedures 4. Basic operation of regional intelligence information 5. Construction of Internet system for household registration management 3. The importance of safety

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8 Internet of Things (IoT) & 5G ● IoT is a concept of connecting any device to the Internet and to other connected devices. ● 5G deliver higher multi-Gbps peak data speeds, ultra low latency, more reliability, massive network capacity and increased availability. ● Both IoT & 5G provides uniform and better user experience to more citizens and e-government services.

9 Cyber Security

10 Cloud

11 Artificial Intelligence The intelligence demonstrated by machines is known as Artificial Intelligence. AI can be used to assist members of the public to interact with government and access government services

12 Big Data Big data is a combination of structured, semi structured and unstructured data collected by organizations that can be mined for information and used in machine learning projects, predictive modeling and other advanced analytics applications.

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15 Digital Identification

16 Digital Identification

17 Digital Health Governance for digital health can be defined as the exercise of political, administrative, and technical authority to manage everything associated with the health information system, in all areas of a national health system.

18 Smart Education Smart education is the process of comprehensively and deeply using modern information technology to promote educational reform and development in the field of education (educational management, educational teaching and educational research)

19 Digital Currency

20 Digital Currency

21 Urban Infrastructure Accessibility of citizens to basic necessities of life

22 Smart Cities 1. Smart Cities can use e-government platforms to ensure that their institutions are increasingly inclusive, effective, accountable and transparent. Cities can also look to social media to engage citizens in participatory decision-making 2. In 2003, just 45 countries had a one-step gateway for citizens to access information, and only 33 countries provided online transactions. In 2016, we see that at least 90 countries now provide access to some kind of e-government platform.

23 Smart Citizen ● Use online communities to rebuild neighborhood relations and enhance citizens' awareness and activity. ● Improve problems of insufficient data opening and sharing. ● Give full play to the enthusiasm of enterprises and realize technological model innovation.

24 Digital Economy

25 1 - Smart Transportation Smart Transportation, a key of internet of things (IoT) vertical application, refers to the integrated application of modern technology and management strategies into transportation systems. It is all about the ability for technology to help make transportation safer and more efficient. The overarching goal of smart transportation initiatives is to provide public value and improve the quality of life for citizens in our communities. Also it can provide better management, safety, efficiency, security, environmental considerations and supply chain resiliency which are benefits that the general public, local governments, and the world at large can enjoy. 2 - Smart Industry Smart Industry (manufacturing) is defined as the fully-integrated, collaborative manufacturing systems that respond in real time to meet changing demands and conditions in the smart factory, the supply network, and customer needs. Smart industry is a synonym for Industry 4.0 or industrial transformation in the fourth industrial revolution within which smart manufacturing de facto fits. Also Industry, the manufacturing business, manufacturing companies and manufacturing processes are in full transformation. Smart Transportation, Smart Industry, Smart Agriculture

26 These are four focus areas that Government have to identify as vital to the industrial sector’s ability to transform for good quality of the products: Industrial 4.0, Sustainable production, Industrial skills, Test bed 3 - Smart Agriculture Smart agriculture, defined as agricultural practices that sustainably improve production, resilience of production systems, and reduce greenhouse gas emissions is required to overcome climate extremes and variability. The term smart agriculture also refers to the usage of technologies like Internet of Things, sensors, location systems, robots and artificial intelligence on your farm. The ultimate goal is increasing the quality and quantity of the crops while optimizing the human labor used.

27 It is important to remember that, unlike many private sector businesses which are pushing customers towards using electronic channels, governments have to be more inclusive and offer a choice of channels so that sub-groups of the population without access to electronic media are not disadvantaged. Despite these ongoing challenges, mobile technologies offer huge potential to represent mainstream government/citizen interaction. E-Government has done the groundwork for traditional Governance systems in terms of the fundamental taxonomies of information, modes of effective online presentation, and content production and management. Importance of Mobile Technology in E-Government

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29 Roadmap for E-Government

30 Journey to Citizen Experience

31 Open Government

▸ Bertrand, A. and McQueen, J., 2021. [online] Available at: [Accessed 28 October 2021]. ▸ The ASEAN Post. 2021. The potential of the Internet of Things for ASEAN. [online] Available at: [Accessed 28 October 2021]. ▸ Digi.com. 2021. What Is 5G Network Architecture?. [online] Available at: [Accessed 28 October 2021]. 32 Reference

33 Thank you! Any questions?