Cloud Native Days Austria 2026 AI Made Us Faster... …at Solving the Wrong Problems PRESENTER Marcelo Sousa Ancelmo Head of Solution Architecture KPMG Switzerland 

KPMG. Make the Difference. We have never been faster at solving problems. © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 2 

KPMG. Make the Difference. Nothing is broken. Everything is faster. And yet... © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 3 

KPMG. Make the Difference. Sounds Familiar? Source: https://imgflip.com/i/asc6eq © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 4 

KPMG. Make the Difference. And We Get Something Like This as a Result Source: https://static.wikia.nocookie.net/simpsons/images/0/05/TheHomer.png/revision/latest?cb=20090908145331 © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 5 

KPMG. Make the Difference. We Celebrate the Win, and Move On Source: https://imgflip.com/memegenerator/This-Is-Fine © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 6 

KPMG. Make the Difference. Yet, Something Feels Wrong Source: https://lanredahunsi.com/actions-have-consequences/ © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 7 

KPMG. Make the Difference. Why This Happens? Source: https://www.linkedin.com/pulse/hampered-heuristics-piper-harris/ © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 8 

KPMG. Make the Difference. AI is Fast ... Source: https://imgflip.com/i/asc745 © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Speed ≠ Progress Document Classification: KPMG Public 9 

KPMG. Make the Difference. AI Have Confidence! Source: https://medium.com/@tarifabeach/the-confidence-trap-how-ai-supercharges-the-dunning-kruger-effect-in-the-workplace-7d865da19773 Or Have You Just Outsourced the Dunning-Kruger Effect? © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 10 

KPMG. Make the Difference. Sometimes, AI is just Wrong! Source: https://orlybooks.com/books/building-ai-with-html © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 11 

KPMG. Make the Difference. © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Source: https://imgflip.com/i/b25qdf Document Classification: KPMG Public 12 

KPMG. Make the Difference. An Efficient Inefficiency © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 13 

KPMG. Make the Difference. Do not let AI Hijack your Thinking Source: https://thenewstack.io/50-50-the-future-of-human-ai-collaboration-for-innovation/ © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 14 

KPMG. Make the Difference. What is Really Happening The solution we are building The problem we haven't defined Source: https://www.complexsystemsframeworks.ca/framework/iceberg-model/ © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 15 

KPMG. Make the Difference. In a world where answers get cheap Questions become valuable! Source: https://platforms.substack.com/p/when-answers-get-cheap-good-questions © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 16 

KPMG. Make the Difference. What problem are we actually solving? © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 17 

KPMG. Make the Difference. The Four Moves STOP Reflect and resist the gravity of the fast answer. THINK Distinguish symptoms from root causes. Map consequences before committing. ASK What problem are we actually solving? REFRAME Use AI to explore the solution space, not define the problem. © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 18 

KPMG. Make the Difference. You Move Away From Fast, to Slow and Reliable By slowing down for five minutes, you save five months of “fixing the fix”. Source: https://www.linkedin.com/pulse/quintessence-quality-testament-success-every-detail-hisham-said-mxocf/ © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 19 

KPMG. Make the Difference. The best AI prompt! The smartest automation! The fastest deployment! All Worthless. If you are solving the wrong problem. © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 20 

KPMG. Make the Difference. Will you be the person who asks: What problem are we actually solving? © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 21 

KPMG. Make the Difference. Your next meeting is your first test! © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 22 

“A problem well stated is a problem half solved.” Charles Franklin Kettering @marceloancelmo #daretodo #together #forbetter #problemsolving Photo by Ondrej Supitar on Unsplash © 2026 KPMG AG, a Swiss corporation, is a group company of KPMG Holding LLP, which is a member of the KPMG global organization of independent firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. Document Classification: KPMG Public 23 

Cloud Native Days Austria 2026 How was the talk? Your feedback is welcome! AI Made Us Faster... …at Solving the Wrong Problems PRESENTER Marcelo Sousa Ancelmo Head of Solution Architecture KPMG Switzerland