Better
experience
design.
Five things that influenced my approach to
user experience design this year.
by Diana Mounter
#1
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1. sketching
2. user flows
3. making mistakes impossible
4. defensive design
5. prototyping
#2
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Sketching
Capture ideas in a way that’s meaningful to you
1. sketching #3
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Express and work through ideas
Share and collaborate with others
1. sketching #4
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It’s quick
No barriers
1. sketching #5
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User flows
Helps you walk through the pathways a user
might take...
“What do they need to get to their destination?”
2. user flows #6
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think about
what needs to
happen
between
different
screens/stages
2. user flows #7
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2. user flows #8
think about the journey
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3. making mistakes impossible #9
Making
mistakes
impossible
By Matt Legend Gemmell
“We cannot completely eliminate error, but
we can (and should) try...”
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Misunderstandings
3. making mistakes impossible #10
Consistency with experience
Consistency with expectation
Breaking shakes the users confidence
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3. making mistakes impossible #12
Accidents
Don’t let people play with sharks!
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Regret
3. making mistakes impossible #13
“I meant to, but then I changed my mind... How
do I undo?”
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Defensive
design
(a book by 37 signals)
Things do go wrong
so provide help at crisis points
4. defensive design #13
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4. defensive design #14
- make it obvious
- use familiar language
- provide clear instructions
- eliminate obstacles
- deliver smart search assistance
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4. defensive design #15
offer help that’s actually helpful
=
Users will remember!
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Prototyping
sketching, user flows, design defensively, and
preventing user mistakes all come into play
during prototyping
5. prototyping #16
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sketch before wireframing
walk through the wireframes (paper prototypes)
sketch over the wireframes
5. prototyping #17
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5. prototyping #18
“you only know how to
design a service when it
is being used”
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#19
happy
not happy
better
experiences
make
people
happy :-)