Hacking the Citizen Experience

Slide 1

Slide 1 text

Hacking the CITIZEN EXPERIENCE

Slide 2

Slide 2 text

Thank you for coming #hackgov

Slide 3

Slide 3 text

Why hello Cyd Harrell boltpeters.com | @cydharrell

Slide 4

Slide 4 text

Greetings Aaron Ogle openplans.org | @atogle

Slide 5

Slide 5 text

Hello Back

Slide 6

Slide 6 text

Hacking the WHAT?

Slide 7

Slide 7 text

http://www.flickr.com/photos/iirraa/204049597/

Slide 8

Slide 8 text

http://www.flickr.com/photos/22280677@N07/3544218239/

Slide 9

Slide 9 text

http://www.flickr.com/photos/simonhn/568522168/

Slide 10

Slide 10 text

http://icanhascheezburger.com/2009/05/04/funny-pictures-again-not-cool/

Slide 11

Slide 11 text

2011 THE YEAR WE GAVE UP ON GOVERNMENT

Slide 12

Slide 12 text

http://www.nytimes.com/2011/08/05/world/europe/05iht-letter05.html?_r=3&ref=europe

Slide 13

Slide 13 text

No content

Slide 14

Slide 14 text

http://www.economist.com/node/21525446

Slide 15

Slide 15 text

http://uk.reuters.com/article/2011/11/09/uk-eurozone-democracy-idUKTRE7A863620111109

Slide 16

Slide 16 text

http://www.nytimes.com/2011/04/11/world/asia/11japan.html

Slide 17

Slide 17 text

Close to HOME

Slide 18

Slide 18 text

http://www.flickr.com/photos/cdharrison/423978073/sizes/o/in/photostream/ "The DMVS office in Evans, GA. Had to get my address updated on my license. I was first in line... I didn't want to waste half of my morning waiting in line. Especially on a Saturday."

Slide 19

Slide 19 text

http://www.businessinsider.com/record-low-revenue-record-austerity-measures-for-us-cities-2010-10#revenues-have-fallen-for-four-straight-years- austerity-really-kicked-in-this-year-4

Slide 20

Slide 20 text

http://www.flickr.com/photos/titoperez/3437322060/

Slide 21

Slide 21 text

http://www.flickr.com/photos/danibora/980513952/in/set-72157601162184237

Slide 22

Slide 22 text

Even ONLINE

Slide 23

Slide 23 text

http://lacity.org/index.htm

Slide 24

Slide 24 text

You`re thrown back to the web`s early days

Slide 25

Slide 25 text

http://www.people-press.org/2010/04/18/public-trust-in-government-1958-2010/

Slide 26

Slide 26 text

People REACT

Slide 27

Slide 27 text

http://www.loc.gov/pictures/item/97502760/ Exit

Slide 28

Slide 28 text

http://www.flickr.com/photos/kapkap/6189131120/ Voice

Slide 29

Slide 29 text

A THIRD WAY

Slide 30

Slide 30 text

UP THE ANTE on what it means to be a citizen

Slide 31

Slide 31 text

MAKE SOMETHING BETTER

Slide 32

Slide 32 text

This MATTERS

Slide 33

Slide 33 text

The best minds of my generation are thinking about how to make people click ads... that sucks. http://www.businessweek.com/magazine/content/11_17/b4225060960537.htm

Slide 34

Slide 34 text

We don't need another FaceTweeter.

Slide 35

Slide 35 text

Choose better problems to solve - Mike Monteiro http://www.netmagazine.com/features/10-new-year-s-resolutions-designers

Slide 36

Slide 36 text

We don`t need another app to rate your sandwich.

Slide 37

Slide 37 text

http://www.flickr.com/photos/simonhn/568522168/

Slide 38

Slide 38 text

No content

Slide 39

Slide 39 text

No content

Slide 40

Slide 40 text

No content

Slide 41

Slide 41 text

No content

Slide 42

Slide 42 text

No content

Slide 43

Slide 43 text

No content

Slide 44

Slide 44 text

No content

Slide 45

Slide 45 text

No content

Slide 46

Slide 46 text

No content

Slide 47

Slide 47 text

311 Story slide @sf311 GG Park sprinklers on full blast this AM; ground already soaked & mud starting from heavy fog - very wasteful, anything you can do? @cydharrell: thanks, we'll look into it, your ticket number is xxxxxx …about 45 minutes…

Slide 48

Slide 48 text

Citizen > User 1. government is a monopoly 2. but we're all owners

Slide 49

Slide 49 text

public experience DESIGN VALUES

Slide 50

Slide 50 text

RESPECT

Slide 51

Slide 51 text

PARTICIPATION

Slide 52

Slide 52 text

UNITY

Slide 53

Slide 53 text

(almost none) % of cities and gov`t agencies employing a UX team:

Slide 54

Slide 54 text

Enter CIVIC HACKING

Slide 55

Slide 55 text

311 Story slide We have some data, what can we build?

Slide 56

Slide 56 text

No content

Slide 57

Slide 57 text

No content

Slide 58

Slide 58 text

No content

Slide 59

Slide 59 text

No content

Slide 60

Slide 60 text

No content

Slide 61

Slide 61 text

No content

Slide 62

Slide 62 text

Hackathon problems (maybe not a slide) the importance of design thinking in addressing long-standing civic and social issues.

Slide 63

Slide 63 text

Crowd-sourcing civic symbols in 2011

Slide 64

Slide 64 text

Invite everyone Don`t go it alone Don`t (just) offer cash prizes Plan for the future - Jake Levitas

Slide 65

Slide 65 text

Design-only unhackathons: no prototype

Slide 66

Slide 66 text

I was very impressed with many of the ideas that came out of the teams. Many of the taxi solutions were very innovative and will likely play a role...overall super happy how things went and I think it reinforces the importance of design thinking in addressing long-standing civic and social issues. --Jay Nath, SF CIO

Slide 67

Slide 67 text

So how do we MAKE THIS HAPPEN?

Slide 68

Slide 68 text

How about a little research?

Slide 69

Slide 69 text

No content

Slide 70

Slide 70 text

Observing People 1. A real citizen who cares about this. 2. You, zipping your lips and listening. 3. Recording what happens.

Slide 71

Slide 71 text

No content

Slide 72

Slide 72 text

80% of success is showing up

Slide 73

Slide 73 text

No content

Slide 74

Slide 74 text

No content

Slide 75

Slide 75 text

Setting up hackathons to welcome designers What's your PRO BONO POLICY?

Slide 76

Slide 76 text

Hack the Change, March 16-18, Philadelphia Hack the Elections!, March 17, Paris Boston Baseball Hack Day, March 24, Boston Transporter Hackathon/Designathon, March 24, San Francisco Hack On the Record (National Archives Hackathon), March 24-25, Richmond, UK OK Open Data Hackathon, April 13-15, Tulsa Tech Week Open Gov Hackathon, April 28, Philadelphia Voting Information Project Hackathon, April 30, Arlington Transparency Camp Hackathon, April 30, Arlington SHOW UP HERE

Slide 77

Slide 77 text

No content

Slide 78

Slide 78 text

No content

Slide 79

Slide 79 text

We`re not going to fix government until we fix citizenship. - Jen Pahlka

Slide 80

Slide 80 text

LET`S DO THIS TOGETHER

Slide 81

Slide 81 text

Questions hackgov.org @atogle @cydharrell

Slide 82

Slide 82 text

boltpeters.com openplans.org