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HI EVERYBODY.

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WE NEED TO TALK. ABOUT COMMUNICATION.

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YOUR JOB IS HARD.

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unsolvable problems unpredictable timelines avoiding distractions quality vs. timeliness changing landscape subject matter expertise

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unsolvable problems unpredictable timelines avoiding distractions quality vs. timeliness changing landscape subject matter expertise ESTIMATE THIS

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I APOLOGIZE ...but there’s more

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I LOVE YOU. but sometimes

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I GRIND MY TEETH photo: Jared Zimmerman via Flickr

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COMMUNICATION MATTERS.

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COMMUNICATION IS NOT ABOUT: impressing your boss “building your brand” growing your influence

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DO THOSE THINGS THOUGH

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DO THOSE THINGS THOUGH

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5 KEYS

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COMMUNICATE... LIKE, AT ALL. 1.

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“what shall we use to fill the empty spaces where we used to talk?”

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NET POSITIVE photo: PDR via Flickr

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ANTICIPATE. 2.

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THAT MEANS EMPATHY

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PRACTICE EMPATHY photo: Rebecca Weaver via Flickr

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SCRUB FOR JARGON

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METAPHOR & COMMON LANGUAGE photo: r h via Flickr

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LISTEN. 3.

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SHELVE DISAGREEMENTS photo: trawin via Flickr

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DON’T BE PASSIVE-AGGRESSIVE

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“You’re technically correct. The best kind of correct.”

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4. ADJUST.

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ADJUST FOR AUDIENCE photo: marfis75 via Flickr photo: marfis75 via Flickr

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ADJUST FOR MEDIUM photo: Reeding Lessons via Flickr photo: marfis75 via Flickr

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BE OPEN TO FEEDBACK

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LISTEN FOR PATTERNS

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CARE LIKE CRAZY. 5.

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“GIVE IT 5 MINUTES”

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RESIST THE URGE TO TAKE YOUR BALL AND GO HOME photo: Mike Rastiello via Flickr

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CYNICAL JOKES DULL YOUR ABILITY TO CARE

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PRACTICE/STUDY XP “METAPHOR” JOE O’BRIEN’S WORKSHOP GIVE PRESENTATIONS

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COME FROM A PLACE OF LOVE Apologies to @tenderlove

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THANK YOU. SERIOUSLY. <3 @tehviking