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© 2012 EightShapes, LLC • [email protected] Managing Di cult Situations on Design Projects Dan Brown, EightShapes, LLC IA Summit 2012, New Orleans 1

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© 2012 EightShapes, LLC • [email protected] Is conflict in design inevitable? 1

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© 2012 EightShapes, LLC • [email protected] The Importance of Conflict in Creativity 2

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© 2012 EightShapes, LLC • [email protected] ? ! Problem Solution Decisions 3

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© 2012 EightShapes, LLC • [email protected] ? ! Problem Solution Validity Momentum Decisions 3

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© 2012 EightShapes, LLC • [email protected] ? ! 4

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© 2012 EightShapes, LLC • [email protected] ? ! how what 5

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© 2012 EightShapes, LLC • [email protected] ? ! how what 6

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© 2012 EightShapes, LLC • [email protected] how what 7

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© 2012 EightShapes, LLC • [email protected] agreement clarity 7

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© 2012 EightShapes, LLC • [email protected] agreement clarity 8

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© 2012 EightShapes, LLC • [email protected] agreement clarity shared understanding 8

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© 2012 EightShapes, LLC • [email protected] shared understanding 9

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© 2012 EightShapes, LLC • [email protected] shared understanding CONFLICT 9

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© 2012 EightShapes, LLC • [email protected] shared understanding CONFLICT HEALTHY UNHEALTHY 9

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© 2012 EightShapes, LLC • [email protected] MOMENTUM 10

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© 2012 EightShapes, LLC • [email protected] MOMENTUM VALIDITY 10

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© 2012 EightShapes, LLC • [email protected] I’m very disappointed 11

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© 2012 EightShapes, LLC • [email protected] agreement clarity I’m not seeing what I thought I’d be seeing. 12

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© 2012 EightShapes, LLC • [email protected] agreement clarity You’re not doing what I thought you would do. 13

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© 2012 EightShapes, LLC • [email protected] agreement clarity You’re not doing what I thought you would do. I’m not seeing what I thought I’d be seeing. 14

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© 2012 EightShapes, LLC • [email protected] Conflict Resolution: The Model 15

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© 2012 EightShapes, LLC • [email protected] Situation Patterns Traits 16

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© 2012 EightShapes, LLC • [email protected] traits Aspects of your personality that describe your preferences and style of working. 17

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© 2012 EightShapes, LLC • [email protected] situations A scenario involving conflict between two or more people. 18

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© 2012 EightShapes, LLC • [email protected] patterns Behaviors that enable people to resolve conflict. 19

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© 2012 EightShapes, LLC • [email protected] mutually impactful Situations Patterns Traits 21

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© 2012 EightShapes, LLC • [email protected] mutually impactful erns Traits ‣ How I perceive situation ‣ Whether I aggravate a situation ‣ Whether I’m prone to create a situation Situations 22

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© 2012 EightShapes, LLC • [email protected] mutually impactful Patterns Traits ‣ Which patterns suit me best ‣ How I apply patterns tions 23

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© 2012 EightShapes, LLC • [email protected] mutually impactful Patterns aits ‣ How patterns address situations ‣ How situations benefit from patterns Situations 24

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© 2012 EightShapes, LLC • [email protected] traits atterns Traits ‣ Style ‣ Agenda ‣ Circumstances ‣ Knowledge ituations 25

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© 2012 EightShapes, LLC • [email protected] situations atterns Traits ‣ Purpose ‣ Plan ‣ Performance Situations 26

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© 2012 EightShapes, LLC • [email protected] situations atterns Traits ‣ Purpose Where are we going? ‣ Plan How are we getting there? ‣ Performance How e ective are we? Situations 27

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© 2012 EightShapes, LLC • [email protected] patterns Patterns Traits ‣ Empathize ‣ Involve ‣ Redirect ‣ Reframe uations 28

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© 2012 EightShapes, LLC • [email protected] patterns Patterns Traits ‣ Empathize Making people feel understood ‣ Involve Helping people contribute ‣ Redirect Shifting the focus ‣ Reframe Adopting new language uations 29

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© 2012 EightShapes, LLC • [email protected] Applying Patterns 30

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© 2012 EightShapes, LLC • [email protected] 31

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© 2012 EightShapes, LLC • [email protected] 34

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© 2012 EightShapes, LLC • [email protected] and now for my next trick… 35

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© 2012 EightShapes, LLC • [email protected] Wrap-Up 36

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© 2012 EightShapes, LLC • [email protected] Design & Conflict Problem Solution 37

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© 2012 EightShapes, LLC • [email protected] Design & Conflict Problem Solution CONFLICT HEALTHY UNHEALTHY CONFLICT 37

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© 2012 EightShapes, LLC • [email protected] Traits, Situations, Patterns Patterns Traits Situations What to use? How exacerbating? 38

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© 2012 EightShapes, LLC • [email protected] Traits, Situations, Patterns Patterns Traits Situations What impact? What strengths? 39

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© 2012 EightShapes, LLC • [email protected] Traits, Situations, Patterns Patterns Traits Situations How perceive? Impact application? 40

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© 2012 EightShapes, LLC • [email protected] Thanks! Dan Brown brownorama on most social networks [email protected] For more: survivingdesignprojects.tumblr.com Buy the game! 42