Your Library Website Stinks and it's Your Fault, Part 2

Slide 1

Slide 1 text

STINKS YOUR LIBRARY WEBSITE & IT’S YOUR FAULT MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY PART TWO

Slide 2

Slide 2 text

#YWSTINKS

Slide 3

Slide 3 text

FOLLOW ALONG http://matthewreidsma.com/mlatt

Slide 4

Slide 4 text

GO AWAY Totally stolen from John Fink, @adr

Slide 5

Slide 5 text

Photo from Hewlett Packard: http://remmbr.us/ltc1

Slide 6

Slide 6 text

Welcome to OPAC Catalog of Your Local Library You may search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)

Slide 7

Slide 7 text

No content

Slide 8

Slide 8 text

https://twitter.com/#!/ebellempire/status/172355190232592384

Slide 9

Slide 9 text

No content

Slide 10

Slide 10 text

No content

Slide 11

Slide 11 text

http://dilbert.com/strips/comic/2012-05-07/

Slide 12

Slide 12 text

DAVE’S LAW USERS SHOULD NOT HAVE TO BECOME MINI-LIBRARIANS TO USE THE LIBRARY. http://www.daveyp.com/blog/archives/1800

Slide 13

Slide 13 text

ARE A SYMPTOM BAD LIBRARY WEBSITES http://matthewreidsma.com/articles/15

Slide 14

Slide 14 text

NEED? WHAT DO USERS

Slide 15

Slide 15 text

The Great Carsoni.

Slide 16

Slide 16 text

EXPERT INTUITION Whitney Hess: http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/

Slide 17

Slide 17 text

EXPERT INTUITION EXPERT LISTENING Whitney Hess: http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/

Slide 18

Slide 18 text

No content

Slide 19

Slide 19 text

No content

Slide 20

Slide 20 text

No content

Slide 21

Slide 21 text

No content

Slide 22

Slide 22 text

(ANGER)

Slide 23

Slide 23 text

No content

Slide 24

Slide 24 text

SCIENCE IMA DROP SOME

Slide 25

Slide 25 text

No content

Slide 26

Slide 26 text

No content

Slide 27

Slide 27 text

OMG! USABILITY

Slide 28

Slide 28 text

No content

Slide 29

Slide 29 text

No content

Slide 30

Slide 30 text

No content

Slide 31

Slide 31 text

No content

Slide 32

Slide 32 text

USABLE WEBSITE Aarron Walter, Designing for Emotion EDIBLE FOOD =

Slide 33

Slide 33 text

Aarron Walter, Designing for Emotion

Slide 34

Slide 34 text

Aarron Walter, Designing for Emotion

Slide 35

Slide 35 text

YOUR WEBSITE IS PEOPLE

Slide 36

Slide 36 text

http://pandora.com

Slide 37

Slide 37 text

http://turntable.fm

Slide 38

Slide 38 text

No content

Slide 39

Slide 39 text

http://expedia.com

Slide 40

Slide 40 text

http://hipmunk.com

Slide 41

Slide 41 text

http://mailchimp.com

Slide 42

Slide 42 text

http://blippy.com/404

Slide 43

Slide 43 text

IN THE LIBRARY YOU CAN’T HAVE CARTOONS

Slide 44

Slide 44 text

YOUR WEBSITE? WHY DO PEOPLE USE

Slide 45

Slide 45 text

http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-ﬁrst-principles/ YOUR MEMBERS DON’T COME TO THE LIBRARY TO FIND BOOKS

Slide 46

Slide 46 text

http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-ﬁrst-principles/

Slide 47

Slide 47 text

THEY COME TO BE http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-ﬁrst-principles/ INFORMED & INSPIRED

Slide 48

Slide 48 text

THEY COME TO BE http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-ﬁrst-principles/ HORRIFIED & ENCHANTED

Slide 49

Slide 49 text

http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-ﬁrst-principles/ THEY COME TO FIND SOLACE & EXCITEMENT

Slide 50

Slide 50 text

http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-ﬁrst-principles/ THEY COME TO FIND COMPANIONSHIP OR SOLITUDE

Slide 51

Slide 51 text

THEIR LIVES TELLING STORIES ABOUT

Slide 52

Slide 52 text

WHOLE STORY WE ARE NOT THE

Slide 53

Slide 53 text

vs. INSTITUTIONAL PERSONAL

Slide 54

Slide 54 text

CHARACTER GETTING INTO

Slide 55

Slide 55 text

FACES WE HAVE

Slide 56

Slide 56 text

http://libguides.gvsu.edu/content.php?pid=12361&hs=a

Slide 57

Slide 57 text

http://lib.umich.edu

Slide 58

Slide 58 text

http://www.youtube.com/watch?v=uiLq2axJPew

Slide 59

Slide 59 text

http://gvsu.edu/library/newbuilding

Slide 60

Slide 60 text

http://gvsu.edu/library/newbuilding

Slide 61

Slide 61 text

No content

Slide 62

Slide 62 text

http://www.youtube.com/user/hbllproduction

Slide 63

Slide 63 text

http://library.utm.utoronto.ca

Slide 64

Slide 64 text

MAKE ‘EM HAPPY

Slide 65

Slide 65 text

No content

Slide 66

Slide 66 text

LEARN MORE http://matthewreidsma.com/mlatt

Slide 67

Slide 67 text

[email protected] :: @mreidsma matthewreidsma.com :: gvsu.edu/library/labs YOU THANK