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How to Sell DevOps Zack Voase Berlin DevOps 12Q3

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You • Development • Operations • Interested/involved in DevOps

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Your Boss • Manages several people • Product owner • Responsible for costs & risks • Trying to cover his/her ass

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What prevents change?

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Fear.

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Your Boss’s Fears • Is DevOps more expensive? • Is DevOps slower? • Is the talent pool smaller? • What if it doesn’t deliver? • It sounds more complex! • It doesn’t sound Agile™!

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Division of Labour

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Division of Labour • Developers are good at Development • Ops staff are good at Operations • Now we need people who know both!?

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How do you fight fear?

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Pathos + Ethos + Logos

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Pathos • “Never waste a good crisis” • When stuff breaks, be: 1. The guy/girl who fixes it 2. The guy/girl saying “I told you so”

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Lean Transition

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Lean Transition • Q: How do you implement DevOps?

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Lean Transition • Q: How do you implement DevOps? • A: One fuck-up at a time.

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Ethos • Trust • Good faith • Experience

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Logos • Facts + numbers

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Numbers

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Numbers • Monitor, measure, profile: before and after • How much time do I/we spend SSH-ing? • How much time do I/we spend writing shell scripts? • How often do things fail? • How badly do they fail?

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Hiring • How easy is hiring Chef/Puppet/DevOps specialists compared to normal sysadmins? • Do DevOps specialists earn more money than sysadmins? How much more?

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Big Circle

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Big Circle Big Circle

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Big Circle Big Circle Big Circle

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Big Circle Big Circle Big Circle Small Triangle

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Summary • DevOps is a journey, not a destination • Understand your boss’s position • Fight fear with: • Pathos (pain) • Ethos (trust) • Logos (logic)

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And one more thing… • You’re in the small triangle • If your boss really doesn’t listen, QUIT.

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And one more thing… number of people like you < number of jobs for people like you

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Thanks! @zacharyvoase [email protected]