Reduce Your Footprint
Testing the release early:
the “Release often” mantra
Diana Mounter
November 2010
Slide 2
Slide 2 text
Reduce Your Footprint - Release often mantra
Considered design: our toolkit
Human centred design
Participatory design
Agile methodologies
Ethnographic research
Slide 3
Slide 3 text
Reduce Your Footprint - Release often mantra
Considered design: our principles
Design for people
Always design in context
Ask questions, reject assumptions
Design with your community
Break up problems into smaller ones
Discover hidden opportunities
Encourage risk taking and celebrate mistakes
Slide 4
Slide 4 text
Reduce Your Footprint - Release often mantra
It’s how we unravel a world of messy situations ...
Slide 5
Slide 5 text
Reduce Your Footprint - Release often mantra
... to design something that works.
Slide 6
Slide 6 text
Reduce Your Footprint - Release often mantra
Slide 7
Slide 7 text
Reduce Your Footprint - Release often mantra
Immersion
A year of knowledge, experience, and insights to unravel.
Slide 8
Slide 8 text
Reduce Your Footprint - Release often mantra
Immersion
A year of knowledge, experience, and insights to unravel.
Slide 9
Slide 9 text
Reduce Your Footprint - Release often mantra
Immersion
Scope workshop
Slide 10
Slide 10 text
Reduce Your Footprint - Release often mantra
Immersion
Scope workshop
Synthesizing outcomes to define scope
Slide 11
Slide 11 text
Reduce Your Footprint - Release often mantra
Immersion
Scope workshop
Synthesizing outcomes to define scope
Desk research
Slide 12
Slide 12 text
Reduce Your Footprint - Release often mantra
Immersion
Scope workshop
Synthesizing outcomes to define scope
Desk research
Observational research and interviews
Slide 13
Slide 13 text
Reduce Your Footprint - Release often mantra
Immersion
Scope workshop
Synthesizing outcomes to define scope
Desk research
Observational research and interviews
Workshopping ideas with the communications team
Slide 14
Slide 14 text
Reduce Your Footprint - Release often mantra
Research
Gaining insights into behaviours in the home.
Slide 15
Slide 15 text
Reduce Your Footprint - Release often mantra
Research
Gaining insights into behaviours in the home.
Slide 16
Slide 16 text
Reduce Your Footprint - Release often mantra
Research
Gaining insights into behaviours in the home.
Slide 17
Slide 17 text
Reduce Your Footprint - Release often mantra
Research
Meeting residents, gaining insights through co-design activities
Slide 18
Slide 18 text
Reduce Your Footprint - Release often mantra
User Experience Strategy
Slide 19
Slide 19 text
Reduce Your Footprint - Release often mantra
User Experience Strategy
“...my biggest fear is that it will be a
huge success”
- media officer
Slide 20
Slide 20 text
Reduce Your Footprint - Release often mantra
User Experience Strategy
Slide 21
Slide 21 text
Reduce Your Footprint - Release often mantra
User Experience Strategy
Architecting the experience, a human-centered approach
Slide 22
Slide 22 text
Reduce Your Footprint - Release often mantra
Keeping focus on the user
Slide 23
Slide 23 text
Reduce Your Footprint - Release often mantra
Keeping focus on the user
Sarah, the new mum.
Slide 24
Slide 24 text
Reduce Your Footprint - Release often mantra
Keeping focus on the user
Sarah, the new mum.
“I can explore questions and associated
answers from residents filtered by a topic...”
Slide 25
Slide 25 text
Reduce Your Footprint - Release often mantra
Student Life Journeys
UNSW Student Life - User
Experience Strategy
Iterative
Slide 26
Slide 26 text
Reduce Your Footprint - Release often mantra
Student Life Journeys
UNSW Student Life - User
Experience Strategy
Iterative
Slide 27
Slide 27 text
Reduce Your Footprint - Release often mantra
Branding was a challenge
“Please simplify the term - it is simply about reducing our impact...”
Slide 28
Slide 28 text
Reduce Your Footprint - Release often mantra
a/b testing
Slide 29
Slide 29 text
Reduce Your Footprint - Release often mantra
Branding workshop
Slide 30
Slide 30 text
No content
Slide 31
Slide 31 text
Reduce Your Footprint - Release often mantra
Seeding content
Slide 32
Slide 32 text
Reduce Your Footprint - Release often mantra
Survey
Ambassador
“It would be great if we could get an email when
a new question is posted on the site”
Slide 33
Slide 33 text
Reduce Your Footprint - Release often mantra
Stats
Slide 34
Slide 34 text
Reduce Your Footprint - Release often mantra
Iterating on design/architecture
Slide 35
Slide 35 text
Reduce Your Footprint - Release often mantra
Iterating on design/architecture
Slide 36
Slide 36 text
Reduce Your Footprint - Release often mantra
Iterating on design/architecture
Slide 37
Slide 37 text
Reduce Your Footprint - Release often mantra
Agile + participatory
Transparency to the client and to the community
Frequent inspection, feedback and review
Allowed adaption
Helped ensure we are and keep building the right thing.
Slide 38
Slide 38 text
Reduce Your Footprint - Release often mantra
Release often
Release, review, get feedback, improve.
Slide 39
Slide 39 text
Reduce Your Footprint - Release often mantra
Release often
Release, review, get feedback, improve.
Slide 40
Slide 40 text
Reduce Your Footprint - Release often mantra
Results
Client very happy, yet to market heavily.
Slide 41
Slide 41 text
Reduce Your Footprint - Release often mantra
Results
Lots of ! on composting and worm farms
Slide 42
Slide 42 text
Reduce Your Footprint - Release often mantra
Results
Council enjoying new platform to promote progress and events
Slide 43
Slide 43 text
Reduce Your Footprint - Release often mantra
Looking ahead
Improving design, marketing, making it social.
Slide 44
Slide 44 text
digitaleskimo.net
digitaleskimo.tumblr.com
slideshare.net/diana.mounter
Diana is @broccolini