Top Down
or
Viral Spread?
What works best in your context?
Lean Agile Scotland 2012
Slide 2
Slide 2 text
About me
Jasper Sonnevelt
Email: [email protected]
Twitter: @jaspersonnevelt
Agile Coach
The Netherlands
Slide 3
Slide 3 text
Context
• Insurance Company
• Around 5000 employees
• Internal IT department
• Benelux based
Slide 4
Slide 4 text
Pilot
• Best people working on too much at the
same time
• Lot of production defects
• Combining of two teams
• Scrum didn’t work for these teams
Slide 5
Slide 5 text
• 3 months
• 1 team
• 2 technologies
11/1/2012 5
Some numbers
Slide 6
Slide 6 text
6
Slide 7
Slide 7 text
11/1/2012
Footer Text 7
And after 3
months…
• 7 teams
• Quality increased
• Happy customers
Slide 8
Slide 8 text
• Start out small
• Increased personal responsibility
• Increased team member involvement
• Multi disciplinary teams
• Coaching
Pilot success factors
Slide 9
Slide 9 text
“If you want us to help you right now we
are happy to do that. We just need the
ok of everybody else we are working for
right now that we stop working on their
stuff”
Slide 10
Slide 10 text
Observations
• More confidence
• Exploration
• Safety to give feedback
Slide 11
Slide 11 text
After the pilot
11/1/2012
Footer Text 11
Slide 12
Slide 12 text
“Kanban is the new standard way of
working for development and
operations teams”
Slide 13
Slide 13 text
• 19 teams
• 200 people participating
• 16 facilitators
11/1/2012 13
Some numbers
Slide 14
Slide 14 text
Observations
• Some teams doing great
• Other teams struggle
• At least most teams called it Kanban
Slide 15
Slide 15 text
Results after a year
• 9 of the 16 original facilitators quit or
are at home with a burn out…
11/1/2012
Footer Text 15
Slide 16
Slide 16 text
Challenges
Slide 17
Slide 17 text
Rapid Expansion
Slide 18
Slide 18 text
End to end collaboration
11/1/2012
Footer Text 18
Slide 19
Slide 19 text
One size fits all
Slide 20
Slide 20 text
My take aways
Slide 21
Slide 21 text
Top down...
Footer Text
Slide 22
Slide 22 text
Pros
• Having a common language
helps
• Learning together
• Easy to involve stakeholders
Slide 23
Slide 23 text
Cons
• Teams might not all feel the sense of
urgency
• People don’t like being changed
• Facilitators were not up to the job
Slide 24
Slide 24 text
Bottom up
11/1/2012
Footer Text 24
• When a lot is in the way
• Teams will find their own
way