1 BUILD SOFTWARE TO TEST SOFTWARE BUILD SOFTWARE TO TEST SOFTWARE exactpro.com Soft Skills Required in QA Rostislav Yavorskiy 18 JUNE 2022 WYNDHAM GRAND TBILISI, BALLROOM Exactpro Head of Research

2 BUILD SOFTWARE TO TEST SOFTWARE 2 BUILD SOFTWARE TO TEST SOFTWARE Skill is the ability to do something well

3 BUILD SOFTWARE TO TEST SOFTWARE 3 BUILD SOFTWARE TO TEST SOFTWARE vs. Hard Skills Teachable abilities or skill sets that are easy to quantify Soft Skills Also known as “people skills” or “interpersonal skills” Language proficiency Certificate or degree Typing speed Machine operation Computer programming html > Communication Flexibility Leadership Teamwork Time Management Hard Skills vs. Soft Skills

4 BUILD SOFTWARE TO TEST SOFTWARE Soft skills ● Critical thinking, problem solving, public speaking, professional writing, teamwork, digital literacy, leadership, professional attitude, work ethic, career management and intercultural fluency ● Organization, communication, teamwork, networking, public speaking, creative writing, time management, leadership ● Social skills, interpersonal skills, and a positive attitude

5 BUILD SOFTWARE TO TEST SOFTWARE Top soft skills per industry. Technology 1. Humility - Critical when working with other team members who may need help 2. Teamwork - Able to work collaboratively and independently 3. Lifelong learner - Continues to stay updated with industry trends 4. Leadership - Openness to helping others with their personal development 5. Self-Starter - Able to recognize problems within systems and take action to resolve https://www.testgorilla.com/blog/top-soft-skills-per-industry/

6 BUILD SOFTWARE TO TEST SOFTWARE Zero Outage Industry Standard Sense of urgency to reduce business impacts, Pro-active work approach Communication, Teamwork, Sense for quality, Decision making Adherence to processes, Outcome oriented, Learning from mistakes Conflict resolution and mediation skills, Reliability and credibility https://zero-outage.com/the-standard/people/competency-model/

7 BUILD SOFTWARE TO TEST SOFTWARE 7 BUILD SOFTWARE TO TEST SOFTWARE Soft skills help employees fully utilize their hard skills

8 BUILD SOFTWARE TO TEST SOFTWARE Happy employees ● Maintain relationships ● Grow a network ● Facilitate growth ● Stay organized ● Prove initiative ● Develop leadership ● Gain confidence ● Establish a reputation

9 BUILD SOFTWARE TO TEST SOFTWARE Happy business ● Improved productivity ● Improved leadership ● Better teamwork ● Increased workplace communication ● Enhanced employee satisfaction

10 BUILD SOFTWARE TO TEST SOFTWARE 10 BUILD SOFTWARE TO TEST SOFTWARE Soft skill: Data literacy

11 BUILD SOFTWARE TO TEST SOFTWARE What is data literacy The ability to read, understand, create, and communicate data as information Data literacy skills include the following abilities: ● Knowing what data is appropriate to use for a particular purpose ● Interpreting data visualizations ● Understanding data analytics tools and methods ● Data storytelling, communicating information about data to other people

12 BUILD SOFTWARE TO TEST SOFTWARE Data collection culture The process of gathering and measuring information on targeted variables in an established system, which then enables one to answer relevant questions and evaluate outcomes

13 BUILD SOFTWARE TO TEST SOFTWARE Data quality attributes ● Accuracy, whether or not given values are correct and consistent ● Completeness, there should be no gaps or missing information ● Reliability, how well a method measures something ● Relevance, consistency between the content of data and the area of interest ● Timeliness, the time between when information is expected and when it is readily available for use

14 BUILD SOFTWARE TO TEST SOFTWARE Data visualization proficiency The graphic representation of data, particularly efficient way of communicating Data visualization principles: ● show the data ● present many numbers in a small space ● encourage the eye to compare different pieces of data ● reveal the data at several levels of detail ● serve clear purpose: description, exploration, or decoration Histogram Bar Chart Line Graph Scatter Plot Pie Chart Radial Chart

15 BUILD SOFTWARE TO TEST SOFTWARE Storytelling with data Understand the context Choose an Effective Visual Focus Attention Tell a Story

16 BUILD SOFTWARE TO TEST SOFTWARE 16 BUILD SOFTWARE TO TEST SOFTWARE Storyboard example

17 BUILD SOFTWARE TO TEST SOFTWARE 17 BUILD SOFTWARE TO TEST SOFTWARE Storyboard example Start with an overview

18 BUILD SOFTWARE TO TEST SOFTWARE 18 BUILD SOFTWARE TO TEST SOFTWARE Storyboard example Zoom in one part

19 BUILD SOFTWARE TO TEST SOFTWARE 19 BUILD SOFTWARE TO TEST SOFTWARE Storyboard example Zoom in the other part

20 BUILD SOFTWARE TO TEST SOFTWARE 20 BUILD SOFTWARE TO TEST SOFTWARE Storyboard example Focus on relationships

21 BUILD SOFTWARE TO TEST SOFTWARE 21 BUILD SOFTWARE TO TEST SOFTWARE Storyboard example Conclude

22 BUILD SOFTWARE TO TEST SOFTWARE 22 BUILD SOFTWARE TO TEST SOFTWARE Example: Data story for Linuxgram channel

23 BUILD SOFTWARE TO TEST SOFTWARE Start day 2016-Jan-06 Subscribers 68 828 Total posts 8 897 Posts per day 3.8 Linuxgram . t.me/linuxgram

24 BUILD SOFTWARE TO TEST SOFTWARE Posts per week

25 BUILD SOFTWARE TO TEST SOFTWARE Posts per week 3-6 posts/day 2-4 posts/day

26 BUILD SOFTWARE TO TEST SOFTWARE Seasonal

27 BUILD SOFTWARE TO TEST SOFTWARE Seasonal - Insignificant

28 BUILD SOFTWARE TO TEST SOFTWARE Daily cycle

29 BUILD SOFTWARE TO TEST SOFTWARE Daily cycle Midnight?

30 BUILD SOFTWARE TO TEST SOFTWARE Daily cycle Midnight?

31 BUILD SOFTWARE TO TEST SOFTWARE Number of posts per day distribution

32 BUILD SOFTWARE TO TEST SOFTWARE Number of posts per day distribution Outlier!

33 BUILD SOFTWARE TO TEST SOFTWARE Linuxgram Start day 2016-Jan-06 Subscribers 68 828 Total posts 8 897 Posts per day 3.8 Posts per day distribution Weekly activity

34 BUILD SOFTWARE TO TEST SOFTWARE Questions? Thank You!