Tech is Easy. Humans are Hard - DevOpsDays Zurich 2017

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@HannahFoxwell #DevOpsDaysZH TECH IS EASY HUMANS ARE HARD @HANNAHFOXWELL PRODUCT MANAGER @SERVERDENSITY

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@HannahFoxwell #DevOpsDaysZH YAY!

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@HannahFoxwell #DevOpsDaysZH WHAT DEVOPS MEANS TO ME

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@HannahFoxwell #DevOpsDaysZH CALMS CULTURE | AUTOMATION | LEAN | MEASUREMENT | SHARING

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@HannahFoxwell #DevOpsDaysZH CALMS CULTURE | AUTOMATION | LEAN | MEASUREMENT | SHARING HUMAN “STUFF”

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@HannahFoxwell #DevOpsDaysZH THE FOUR PILLARS OF EFFECTIVE DEVOPS: COLLABORATION AFFINITY TOOLS SCALING EFFECTIVE DEVOPS JENNIFER DAVIS & KATHERINE DANIELS

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@HannahFoxwell #DevOpsDaysZH THE FOUR PILLARS OF EFFECTIVE DEVOPS: COLLABORATION AFFINITY TOOLS SCALING EFFECTIVE DEVOPS JENNIFER DAVIS & KATHERINE DANIELS HUMAN “STUFF”

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@HannahFoxwell #DevOpsDaysZH DEVOPS ASTONISHINGLY ENABLES US TO SIMULTANEOUSLY IMPROVE ORGANISATIONAL PERFORMANCE, ACHIEVE THE GOALS OF ALL THE VARIOUS FUNCTIONAL TECHNOLOGY ROLES, AND IMPROVE THE HUMAN CONDITION. DEVOPS HANDBOOK GENE KIM, JEZ HUMBLE, PATRICK DEBOIS & JOHN WILLIS

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@HannahFoxwell #DevOpsDaysZH CONTAINERS WILL NOT FIX YOUR BROKEN CULTURE - BRIDGET KROMHOUT

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@HannahFoxwell #DevOpsDaysZH Culture determines what is acceptable or unacceptable, important or unimportant, right or wrong, workable or unworkable. It encompasses all learned and shared, explicit or tacit, assumptions, beliefs, knowledge, norms, and values, as well as attitudes, behavior, dress and language. - businessdictionary.com

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@HannahFoxwell #DevOpsDaysZH DEVELOPERS DON’T CARE ABOUT PRODUCTION OPS DON’T CARE ABOUT SHIPPING NEW FEATURES NO ONE CARES ABOUT SECURITY

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@HannahFoxwell #DevOpsDaysZH I THOUGHT I COULD FIX EVERYTHING WITH ENGINEERING - TEMPLE GRANDIN

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@HannahFoxwell #DevOpsDaysZH TECH IS EASY. HUMANS ARE HARD.

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@HannahFoxwell #DevOpsDaysZH I AM A CREATURE OF HABIT. ALL OF THE BAD ONES.

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@HannahFoxwell #DevOpsDaysZH GET TO KNOW YOUR BRAIN

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@HannahFoxwell #DevOpsDaysZH LEGACY

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@HannahFoxwell #DevOpsDaysZH LEGACY - HARD TO REPROGRAM

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@HannahFoxwell #DevOpsDaysZH TIME MOTIVATION UNINFORMED OPTIMISM INFORMED PESSIMISM HOPEFUL REALISM REWARDING COMPLETION THE WELL OF DESPAIR THE EMOTIONAL CYCLE OF CHANGE SOURCE: ADAPTATION OF KUBLER-ROSS MODEL

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@HannahFoxwell #DevOpsDaysZH TIME RATE OF CHANGE WHY DOES THIS FEEL SO HARD? TECHNOLOGY ADVANCEMENT HUMAN ADAPTABILITY WE ARE HERE LEARNING FASTER & GOVERNING SMARTER SOURCE: THOMAS FRIEDMAN THANK YOU FOR BEING LATE

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@HannahFoxwell #DevOpsDaysZH IF IT DOESN’T CHALLENGE YOU, IT WON’T CHANGE YOU

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@HannahFoxwell #DevOpsDaysZH BLAME: RESPONSIBILITY FOR A FAULT OR WRONG

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@HannahFoxwell #DevOpsDaysZH HUMAN ERROR IS NOT THE ROOTCAUSE OF FAILURE

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@HannahFoxwell #DevOpsDaysZH VIEW FAILURE AS AN OPPORTUNITY TO LEARN

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@HannahFoxwell #DevOpsDaysZH TEAM PSYCHOLOGICAL SAFETY TEAM LEARNING BEHAVIOURS TEAM PERFORMANCE SOURCE: AMY EDMONSON PSYCHOLOGICAL SAFETY AND LEARNING BEHAVIOUR IN WORK TEAMS THE SHARED BELIEF THAT THE TEAM IS SAFE FOR INTERPERSONAL RISK TAKING

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@HannahFoxwell #DevOpsDaysZH TRUST: A FIRM BELIEF IN THE RELIABILITY, TRUTH, OR ABILITY OF SOMEONE OR SOMETHING.

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@HannahFoxwell #DevOpsDaysZH TRUST IS EARNED WHEN ACTIONS MEET WORDS - CHRIS BUTLER

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@HannahFoxwell #DevOpsDaysZH TRUST BEGETS TRUST. IF YOU TRUST PEOPLE, YOU MAKE THEM MORE TRUSTWORTHY - ERNEST FEHR UNIVERSITY OF ZURICH

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@HannahFoxwell #DevOpsDaysZH BUT BUT BUT…

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@HannahFoxwell #DevOpsDaysZH LEGACY

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@HannahFoxwell #DevOpsDaysZH COPING WITH STRESS, REGULATING NEGATIVE AFFECT, AND RESISTING TEMPTATIONS REQUIRE SELF CONTROL, AND AFTER SUCH SELF CONTROL EFFORTS, SUBSEQUENT ATTEMPTS AT SELF CONTROL ARE MORE LIKELY TO FAIL - ROY BAUMEISTER & MARK MURAVEN SOURCE: SELF-REGULATION AND DEPLETION OF LIMITED RESOURCES: DOES SELF CONTROL RESEMBLE A MUSCLE? AMERICAN PHSYCHOLOGICAL ASSOCIATION

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@HannahFoxwell #DevOpsDaysZH AWARENESS IS THE GREATEST AGENT FOR CHANGE - EKHARD TOLLE

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@HannahFoxwell #DevOpsDaysZH IF YOU CAN’T CHANGE YOUR PEOPLE, CHANGE YOUR PEOPLE - BAD MANAGER

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@HannahFoxwell #DevOpsDaysZH LET’S TAKE A MORE HUMAN APPROACH TO DEVOPS

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@HannahFoxwell #DevOpsDaysZH 1. YOU HELP CREATE CULTURE 2. BLAME IS BARRIER TO CHANGE 3. TRUST IS SOMETHING YOU DO 4. TECH CAN REMOVE STRESS

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@HannahFoxwell #DevOpsDaysZH THIS IS NOT SOMEONE ELSE’S JOB (SORRY!)

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@HannahFoxwell #DevOpsDaysZH HAVE PATIENCE. ALL THINGS ARE DIFFICULT BEFORE THEY BECOME EASY - SAADI

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@HannahFoxwell #DevOpsDaysZH THANK YOU! TALK TO ME ABOUT: • HUMANOPS • DEVOPSDAYS LONDON • MAKING LIFE ON-CALL SUCK LESS