/sre-next-2020 - Speaker Deck

/sre-next-2020

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ύϑΥʔϚϯεΛ࠷େԽ͢ΔͨΊͷ 43&ΦϯϘʔσΟϯάࣄྫ 43&/&95 !ULVDIJLJ https://speakerdeck.com/tkuchiki/sre-next-2020 Photo: https://pixabay.com/photos/sunset-sailing-boat-boat-sea-ship-675847/

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8)0".* w!ULVDIJLJ w.FSQBZ43&5FBN wೖࣾ w/PUNBOBHFS

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"HFOEB wΦϯϘʔσΟϯάʹ͍ͭͯ w͜Ε·ͰͷΦϯϘʔσΟϯάͷ՝୊ wΦϯϘʔσΟϯάͷվળ w·ͱΊ

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͓࿩͢͠Δ͜ͱ wΦϯϘʔσΟϯάͷର৅ w43&ͷத్࠾༻ऀ w࿩͢͜ͱ w͜Ε·ͰͷΦϯϘʔσΟϯάͱͦΕΒͷ՝୊ wͲͷΑ͏ʹվળͨ͠ͷ͔ wࠓޙͷల๬

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͓࿩͢͠Δ͜ͱ w࿩͞ͳ͍͜ͱ wશࣾһ͕ड͚Δڞ௨ͷΦϯϘʔσΟϯά w ΦϦΤϯςʔγϣϯ w 43&͕ओ࠵͠ͳ͍ݚम

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ΦϯϘʔσΟϯάʹ͍ͭͯ Photo: https://pixabay.com/photos/question-mark-hand-drawn-solution-2123969/

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ΦϯϘʔσΟϯάͱ͸ https://psycnet.apa.org/record/2010-06019-002 l0OCPBSEJOHSFGFSTUPUIFQSPDFTT UIBUIFMQTOFXFNQMPZFFTMFBSOUIF LOPXMFEHF TLJMMT BOECFIBWJPST UIFZOFFEUPTVDDFFEJOUIFJSOFX PSHBOJ[BUJPOTz r#BVFS 5/ &SEPHBO # 0SHBOJ[BUJPOBMTPDJBMJ[BUJPO 5IFF⒎FDUJWFPOCPBSEJOHPGOFXFNQMPZFFT

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ΦϯϘʔσΟϯάͱ͸ lΦϯϘʔσΟϯάͱ͸ɺ৽ೖࣾһ͕৽͍͠૊৫Ͱ ੒ޭ͢ΔͨΊʹඞཁͳ஌ࣝɾεΩϧɾߦಈΛ ֶͿͷʹ໾ཱͭϓϩηεz https://psycnet.apa.org/record/2010-06019-002 r#BVFS 5/ &SEPHBO # 0SHBOJ[BUJPOBMTPDJBMJ[BUJPO 5IFF⒎FDUJWFPOCPBSEJOHPGOFXFNQMPZFFT

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ΦϯϘʔσΟϯάͷ໨త w৽͍͠ϝϯόʔ͕Ͱ͖Δ͚ͩૣ͘׆༂Ͱ͖Δ࢓૊ΈΛ ࡞ΓνʔϜ΍૊৫ͷੜ࢈ੑΛߴΊΔ͜ͱ w΋ͷͬ͘͘͢͟͝Γݴ͏ͱʮਓલʹͳͬͯ΄͍͠ʯ w৽͍͠ϝϯόʔΛؚΊͨνʔϜશମͷύϑΥʔϚϯε Λ࠷େԽ͢Δ͜ͱ

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43&ͷΦϯϘʔσΟϯάͷΰʔϧ wΦϯϘʔσΟϯάͷ໨తਓલʹͳΔ wʮΦϯίʔϧΛ୲౰Ͱ͖Δঢ়ଶʹͳΔʯͱఆٛ͢Δ w43&ຊͰ΋l৽ਓ43&ͷΩϟϦΞʹ͓͚ΔϚΠϧετʔ ϯzͱ͞Ε͍ͯΔ SRE αΠτϦϥΠΞϏϦςΟΤϯδχΞϦϯά - Google ͷ৴པੑΛࢧ͑ΔΤϯδχΞϦϯάνʔϜ 28ষ1અ ࣗ෼ͷޙܧSRE(ͨͪ)Λޏ༻ͨ͠ޙʹ͢΂͖͜ͱ͸ʁ P.414

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Figure 28-1. A blueprint for bootstrapping an SRE to on-call and beyond https://landing.google.com/sre/sre-book/chapters/accelerating-sre-on-call/

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Φϯίʔϧ୲౰ʹٻΊΒΕΔ͜ͱ wٕज़త஌ࣝ wϝτϦΫε΍ϩάΛݟͯ໰୊ͷௐ͕ࠪͰ͖Δ wυϝΠϯ஌ࣝ wαʔϏεͷػೳ wαʔϏεΛͲͷΑ͏ʹఏڙ͍ͯ͠Δ͔ w͓٬͞·΁ͷӨڹ͕ͲΕ͘Β͍͋Δͷ͔

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Φϯίʔϧ୲౰ʹٻΊΒΕΔ͜ͱ wίϛϡχέʔγϣϯ w୭͕ԿͷػೳΛ୲౰͍ͯ͠Δ͔ w୲౰ऀͱ࿈ܞͯ͠໰୊ʹରॲ wͱ͖ʹ͸ࣾ಺֎ͷ%FWFMPQFSҎ֎ͷ৬छͷਓͱ΋࿈ܞ

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͜Ε·ͰͷΦϯϘʔσΟϯά Photo: https://pixabay.com/photos/old-books-book-old-library-436498/

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͜Ε·ͰͷΦϯϘʔσΟϯάͷ՝୊ wٕज़త஌ࣝͷशಘ͚͕ͩର৅ʹͳ͍ͬͯͨ wҰਓͰ΋͘΋͘ͱ΍ΔΑ͏ͳ಺༰ wΦϯϘʔσΟϯά͔Βίϛϡχέʔγϣϯ͕ੜ·Εʹ͔ͬͨ͘ wձࣾͰ࢖͍ͬͯΔٕज़Λମݧ͢Δԋश w5FSSBGPSN w(JU0QTɺ($1؀ڥߏங w(,&্ʹ,VCFSOFUFT؀ڥΛߏங͢Δ w)FMNɺ4QJOOBLFSͰEFQMPZ

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͜Ε·ͰͷΦϯϘʔσΟϯάͷ՝୊ wυϝΠϯ஌ࣝ΍૊৫ʹ͍ͭͯͷΩϟονΞοϓɺί ϛϡχέʔγϣϯ͸αϙʔτ͞Ε͍ͯͳ͍ w࣌ؒΛ͔͚ͯ׳Ε͍͔ͯ͘͠ͳ͍ঢ়ଶ

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ΦϯϘʔσΟϯάվળ Photo: https://pixabay.com/photos/up-growth-success-arrow-graphic-2081170/

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ΦϯϘʔσΟϯάվળҊ wٕज़ԋश͸ॆ࣮͍ͯ͠ΔͷͰܧଓ͍ͨ͠ wυϝΠϯ஌ࣝ΍૊৫ʹ͍ͭͯͷΩϟονΞοϓɺίϛϡ χέʔγϣϯ͸αϙʔτ͞Ε͍ͯͳ͍͜ͱ͕ݱঢ়ͷ໰୊ wΦϯϘʔσΟϯάΛ௨ͯ͠ίϛϡχέʔγϣϯͱυϝΠϯ ஌ࣝͳͲΛࣗવʹशಘͰ͖ΔΑ͏ʹ͢Δͱྑͦ͞͏ wϖΞΦϖϨʔγϣϯ wΦϯίʔϧରԠͷγϟυ΢Πϯά

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ϖΞΦϖϨʔγϣϯ wϦΫΤετλεΫΛΦϯίʔϧ౰൪΍ϝϯλʔͱҰॹ ʹ࡞ۀ w%FWFMPQFSͱίϛϡχέʔγϣϯ͕Ͱ͖Δ wٕज़΍υϝΠϯ஌ࣝ΋ֶ΂Δ w੒ޭମݧΛੵΈॏͶΒΕΔ

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Φϯίʔϧ౰൪ͷ໾ׂ wʙ໊νʔϜߏ੒Ͱिؒަ୅ wϦΫΤετλεΫ΍%FWFMPQFSαϙʔτΛ༏ઌతʹ ߦ͏ wͦΕҎ֎ͷਓ͕ͨͪࣗ෼ͷλεΫʹϑΥʔΧεͰ͖Δ w.FSDBSJ.JDSPTFSWJDFT1MBUGPSN5FBNͷɹɹɹ 0O4VQQPSU5FBNͷऔΓ૊ΈΛࢀߟ https://speakerdeck.com/tcnksm/how-we-structure-our-work-at-mercari-microservices-platform-team?slide=30

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Φϯίʔϧ౰൪ͷ໾ׂ 0ODBMM4VQQPSUUPEFWFMPQFST 3PUBUF8FFLMZ 'PDVTPOZPVSUBTLT

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ϦΫΤετλεΫͷྫ wࣾ಺γεςϜͷڐՄ*1௥Ճ w͋ΔϚΠΫϩαʔϏεʹ1VMM3FRVFTUΛૹΔඞཁ͕͋ Δ w 43&͕1VMM3FRVFTUΛૹΔ͜ͱ΋Ͱ͖Δ w 43&Ҏ֎Ͱ΋1VMM3FRVFTUΛૹΔ͜ͱ͕Ͱ͖ΔͷͰɺυ ΩϡϝϯτΛఴ͑ΔͳͲͯࣗ͠਎ͰରԠ͢ΔΑ͏ʹଅ͢

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ϦΫΤετλεΫͷྫ w-BUFODZ૿ՃͳͲͷݪҼௐࠪ w%FWFMPQFSͱͷີͳίϛϡχέʔγϣϯ͕ඞཁ wνʔϜϝϯόʔʹ΋ฉ͘͜ͱ͕ଟ͍ w.JDSPTFSWJDFͷؔ࿈ੑ΍ͲͷϩάΛݟΕ͹ྑ͍͔͕Θ͔ ΔΑ͏ʹͳΔ

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ϦΫΤετλεΫͷྫ wࠓ·Ͱʹͳ͍ϦΫΤετλεΫ wνʔϜϝϯόʔ΋ڭ͑ΒΕͳ͍͜ͱ͕ଟ͍ wؔ࿈ͦ͠͏ͳ͜ͱΛڭ͑ΒΕΔ͜ͱ͸͋Δ wυΩϡϝϯτΛॻ͖ͳ͕ΒਐΊͯ΋Β͍ɺνʔϜϝϯ όʔͰ΋Ͱ͖ΔΑ͏ʹ͢Δඞཁ͕͋Δ

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ΦϯίʔϧରԠͷγϟυ΢Πϯά w܇࿅ͷͨΊʹΦϯίʔϧରԠΛݟֶ͢Δ͜ͱ w࣮ࡍͷϖʔδΛड͚ΔͷͰֶशޮՌ͕ߴ͍ wγϟυ΢ΠϯάͰ׳Ε͔ͯΒΦϯίʔϧ౰൪ʹೖΕΔ ͷͰ৺ཧతͳෛ୲ΛܰݮͰ͖Δ SRE αΠτϦϥΠΞϏϦςΟΤϯδχΞϦϯά - Google ͷ৴པੑΛࢧ͑ΔΤϯδχΞϦϯάνʔϜ 28ষ4અ5߲ ૣظ͔Βͷසൟͳγϟυ΢Πϯά pp.425-426

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ઐ༻4MBDLDIBOOFM wΦϯϘʔσΟϯάઐ༻ͷ4MBDLDIBOOFMΛਓ͝ͱʹ༻ҙ wνʔϜͷ4MBDLDIBOOFMͩͱΦϯϘʔσΟϯάҎ֎ͷίϛϡ χέʔγϣϯ΋ଟ͍ͨΊɺ࿩͕͠ൃࢄ͠΍͍͢ wྲྀΕΛ௥͍΍͍͢ͷͰɺޙ͔ΒͰ΋ݱঢ়Λ೺Ѳ͠΍͍͢ w ϝϯλʔҎ֎ͷϝϯόʔ͕αϙʔτ͠΍͍͢ w ΦϯϘʔσΟϯάΛվળ͢ΔࡍʹɺৼΓฦΓ΍͍͢ w৺ཧతͳϋʔυϧΛԼ͛Δ

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·ͱΊ Photo: https://pixabay.com/illustrations/checklist-check-list-marker-2077018/

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ࠓޙͷ՝୊ɾల๬ w݁Ռͷܭଌ wఆྔతʹܭଌ͢Δͷ͸೉͍͠ wߟ͑ΒΕΔܭଌํ๏ wΦϯίʔϧΛ୲౰Ͱ͖ΔΑ͏ʹͳΔ·Ͱʹ͔͔ͬͨ೔਺ wຬ଍౓ௐࠪ wώΞϦϯά w౓ධՁ w5SBJOJOH4JUF3FMJBCJMJUZ&OHJOFFSTΛࢀߟʹ͍ͨ͠ https://landing.google.com/sre/resources/practicesandprocesses/training-site-reliability-engineers/

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·ͱΊ wΦϯίʔϧ୲౰ʹͳΔ͜ͱΛ໨ඪͱͨ͠ΦϯϘʔσΟ ϯάʹҰఆͷޮՌΛ࣮ײ wϖΞΦϖϨʔγϣϯ͕͏·͘ճ͍ͬͯΔ wΦϯίʔϧରԠͷγϟυ΢Πϯά΋ޮՌ͕͋Δ wΈͳ͞Μͷ՝୊΍ղܾࡦ΋ੋඇγΣΞ͍ͯͩ͘͠͞ʂ

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