Slide 7
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they didn't speak English, so we put our website through Google's
itranslate and you can see in Greek what this has come out looking like.
It was just a great way to go wow, okay, this is the experience that our
members would be having if we put ourselves in those shoes. Cath, do
you want to add anything to that?
CATHERINE GLEESON: I think what was exciting, and I think part of the
reason they kept coming back is because they started to experience the
power of building the knowledge base collectively and to actually be doing
something bigger than themselves and to be part of a potentially seismic
shift in terms of the way we think about the needs of our members and
maybe certainly in the way that we work with each other. And in terms of
that way we work with each other, in addition to that wonderful deep
empathy that was happening, people weren't just dialling it in, they were
posting at all hours of the day and night and weekend, were these
communities that people started sharing not just the stuff they found but
they started sharing lived experience of themselves, their friends, their
families, and they got very, very passionate, sometimes really emotional,
which is just wonderful because how else can we truly, truly be
committed to changing the lives of people even in a small way unless
were we are really prepared to feel it. So that was just an amazing,
yeah, bonus, by-product. It was more than just forming teams but
making communities. Have you got anything to add to that?
KERRY MATHESON: Just the reflection, the enablement of time allowed
that community to start to grow across the team. If you think we started
off being very functional of being let's upskill them and get outcomes we
can implement we were starting to see a movement amongst people that
was far greater than that.