Chaos Engineering: getting out of the starting blocks

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• Erroneously listed recharge cable as included • Andon cord pulled and page corrected • Contacts per unit go from 33% to 3.7%

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© 2020, Amazon Web Services, Inc. or its affiliates. All rights reserved. 1. It is always DNS 2. Configuration drift 3. SSL Certificate expiration 4. Deployment failure 5. Failed link to 3rd party provider

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© 2020, Amazon Web Services, Inc. or its affiliates. All rights reserved. Anatomy of a COE • What happened? • What was the impact on customers and your business? • What were the contributing factors? • What data do you have to support this? • What lessons did you learn? • What corrective actions are you taking?

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© 2020, Amazon Web Services, Inc. or its affiliates. All rights reserved. Audit Weekly Operational Metrics Review • Continuous inspection mechanism • Maintains focus on operations • Foundation of a healthy operations program Typical Agenda - typically divided into fifteen-minute slots • Share successes and failings • Action items follow up • Review COEs • Review key service metrics • Identify new best practices

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© 2020, Amazon Web Services, Inc. or its affiliates. All rights reserved. Policy Engine • Automated risk and opportunity analyzer • Identifies potential risks to availability, infrastructure, security and more • Highlights opportunities to optimize resource utilization • Extensible and configurable • Provides a view into policy compliance • Allows acknowledgment • Reports roll-up the organization hierarchy Mechanism to propagate local learnings globally

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#7 - IF YOU HAVEN’T VERIFIED IT, IT’S PROBABLY BROKEN.

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