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Building Tooling & Culture Together Nishan Subedi Sr. Software Engineer @subedinishan

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@subedinishan Overview: • Present some tools we use at Etsy • Talk about why we use these tools • Highlight the inter relationship between tooling & culture

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Culture Tooling

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nishan@etsy.com

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nishan@etsy.com Etsy (Dec 2015)

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nishan@etsy.com We have lots of homegrown tools!

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@subedinishan How did we get here?

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Organically, with iterations.

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nishan@etsy.com Virtual Madness

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nishan@etsy.com Deployinator

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nishan@etsy.com Supergrep

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nishan@etsy.com StatsD

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nishan@etsy.com Some functions of tools • Simplify • Empower • Automate

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nishan@etsy.com Morgue

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@subedinishan Why do we like these tools?

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@subedinishan Encapsulate ideas

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@subedinishan Provides reasonable defaults

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nishan@etsy.com Make users feel comfortable

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@subedinishan Abstractions will not capture the complete context.

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nishan@etsy.com Cool new feature!

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nishan@etsy.com Cool new feature in production

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nishan@etsy.com Obligatory devOps slide

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Technology is a product of the culture that builds it.

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nishan@etsy.com Cultural differences in tooling

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@subedinishan Every tool carries with it the spirit by which it has been created. Werner Karl Heisenberg

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nishan@etsy.com Tools: window into the culture Implicit Assumptions Beliefs & Values Tools Edgar Schein

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nishan@etsy.com Just Ship!

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nishan@etsy.com If it moves graph it!

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nishan@etsy.com Beliefs & Values @ Etsy • Just ship. • If it moves, graph it. • Optimize for developer happiness. • Don’t be an a**hole. • Engineering with a captial E.

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nishan@etsy.com Manifestation of beliefs Implicit Assumptions Beliefs & Values Tools

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nishan@etsy.com Implicit assumptions

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nishan@etsy.com First Day Deploy

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nishan@etsy.com Deploying changes

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nishan@etsy.com Chatrooms are our watercoolers

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@subedinishan We are a learning organization.

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nishan@etsy.com We learn what we see

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nishan@etsy.com Make the implicit explicit

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nishan@etsy.com Conscious shaping of culture Implicit Assumptions Beliefs & Values Tools

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Culture Tooling

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Thankyou! etsy.com/careers codeascraft.com github.com/etsy

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nishan@etsy.com References • Notes on the Synthesis of Form by Christopher Alexander • Cognition in the Wild by Edwin Hutchins • Organizational Culture and Leadership by Edgar Schein • https://www.thekua.com/atwork/2016/04/12-years-12-lessons-working-at-thoughtworks/ • https://learn.chef.io/skills/tools-for-devops/ • http://thehypertextual.com/2013/01/29/21st-century-management-and-the-virtues-of-operational-subculture/ • http://thehypertextual.com/2013/01/17/edgar-schein-organizational-culture-and-leadership/ • https://developer.ibm.com/urbancode/2014/09/22/curious-relationship-culture-tools/ • http://mathplugged.blogspot.com/2012/03/first-we-build-tools-then-they-build-us.html • http://oncommit.tumblr.com/post/46298334333/no-bull-chaos-monkeys-cap-triangles-and-conwa • http://laughingmeme.org/2015/08/31/five-years-building-a-culture-and-handing-it-off/ • http://sciencepolicy.colorado.edu/students/envs_5110/tecnics_and_civilization.pdf • http://www.kitchensoap.com/2012/10/25/on-being-a-senior-engineer/ • https://saltworks.stanford.edu/assets/zv585py2131.pdf • https://codeascraft.com/2012/05/22/blameless-postmortems/