チームで働くための礼節と心理的安全性 / Civility and psychological safety for working in a team

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νʔϜͰಇͨ͘Ίͷ ྱઅͱ৺ཧత҆શੑ Ԙ୩ܒ !LXBQQB

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͓͸Α͏ ͍͟͝·͢

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ࣗݾ঺հ Ԙ୩ ܒ (͓͠΍ ͻΖΉ) ࣄۀ։ൃ෦ ੡඼։ൃνʔϜ Team Reliability Engineer @kwappa

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ࠓ೔͓఻͍͑ͨ͜͠ͱ

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ࠓ೔͓఻͍͑ͨ͜͠ͱ νʔϜ ৺ཧత҆શੑ ྱઅ

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1BSUνʔϜ νʔϜ ৺ཧత҆શੑ ྱઅ

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νʔϜͱ͸ͳʹ͔ ࣙॻతͳҙຯ 1.஥ؒɻूஂɻʮάϧʔϓཱྀߦʯ 2.ڞ௨ͷੑ࣭Ͱ෼ྨͨ͠ɺਓ΍෺ͷҰஂɻ܈ɻ 3.ಉܥྻʹଐ͢Δ૊৫ɻʮاۀάϧʔϓʯ ͋Δ໨తͷͨΊʹڠྗͯ͠ߦಈ͢Δάϧʔϓɻ૊ɻ εϙʔπ΍ڞಉ࡞ۀʹ͍͍ͭͯΘΕΔɻ ʮνʔϜΛ૊Ήʯʮ໺ٿνʔϜʯ άϧʔϓ νʔϜ https://dictionary.goo.ne.jp/jn/140939/meaning/m0u/

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νʔϜͱ͸ͳʹ͔ Googleͷఆٛ ૬ޓґଘੑ͕࠷খݶͱ͍͏ಛ௃͕͋Γɺ ૊৫·ͨ͸؅ཧ্ͷ֊૚ؔ܎ʹج͍͍ͮͯ ·͢ɻϫʔΫάϧʔϓͷϝϯόʔ͸ɺ৘ใ ަ׵ͷͨΊʹఆظతʹू·Δ৔߹͕͋Γ ·͢ɻ ϝϯόʔ͸૬ޓʹڧ͘ґଘ͠ͳ͕Βɺಛఆͷ ϓϩδΣΫτΛ਱ߦ͢ΔͨΊʹɺ࡞ۀ಺༰ Λܭը͠ɺ໰୊Λղܾ͠ɺҙࢥܾఆΛԼ ͠ɺਐḿঢ়گΛ֬ೝ͠·͢ɻνʔϜͷϝϯ όʔ͸ɺ࡞ۀΛߦ͏ͨΊʹޓ͍Λඞཁͱ͠ ·͢ɻ ϫʔΫάϧʔϓ νʔϜ https://rework.withgoogle.com/jp/guides/understanding-team-effectiveness/steps/define-team/

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νʔϜͱ͸ͳʹ͔ άϧʔϓͱνʔϜͷҧ͍

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νʔϜͱ͸ͳʹ͔ άϧʔϓͱνʔϜͷҧ͍ •ڞ௨ͷ໨త͕͋Δ

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νʔϜͱ͸ͳʹ͔ άϧʔϓͱνʔϜͷҧ͍ •ڞ௨ͷ໨త͕͋Δ •ڠྗͯ͠ߦಈ͢Δ

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νʔϜͱ͸ͳʹ͔ άϧʔϓͱνʔϜͷҧ͍ •ڞ௨ͷ໨త͕͋Δ •ڠྗͯ͠ߦಈ͢Δ •૬ޓʹґଘ͍ͯ͠Δ

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ͳͥνʔϜͰಇ͘ͷ͔

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ͳͥνʔϜͰಇ͘ͷ͔ ݸਓͰͰ͖Δ͜ͱ͸ ݶΒΕ͍ͯΔ͔Β

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ͳͥνʔϜͰಇ͘ͷ͔ ϓϩηε஌ࣝεϖΫτϧ

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ͳͥνʔϜͰಇ͘ͷ͔ ϓϩηε஌ࣝεϖΫτϧ

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ͳͥνʔϜͰಇ͘ͷ͔ ϓϩηε஌ࣝεϖΫτϧ ɾϧʔνϯͷۀ຿ ɾ΍Γ͔ͨ : Θ͔ͬͯΔ ɾෆ࣮֬ੑ : ΄ͱΜͲͳ͍

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ͳͥνʔϜͰಇ͘ͷ͔ ϓϩηε஌ࣝεϖΫτϧ ɾϧʔνϯͷۀ຿ ɾ΍Γ͔ͨ : Θ͔ͬͯΔ ɾෆ࣮֬ੑ : ΄ͱΜͲͳ͍ ɾෳࡶͳۀ຿ ɾ΍Γ͔ͨ : Θ͔͍ͬͯͨΓ ɹɹɹɹɹ ͍ͳ͔ͬͨΓ ɾෆ࣮֬ੑ : සൟʹ͋Δ

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ͳͥνʔϜͰಇ͘ͷ͔ ϓϩηε஌ࣝεϖΫτϧ ɾϧʔνϯͷۀ຿ ɾ΍Γ͔ͨ : Θ͔ͬͯΔ ɾෆ࣮֬ੑ : ΄ͱΜͲͳ͍ ɾෳࡶͳۀ຿ ɾ΍Γ͔ͨ : Θ͔͍ͬͯͨΓ ɹɹɹɹɹ ͍ͳ͔ͬͨΓ ɾෆ࣮֬ੑ : සൟʹ͋Δ ɾΠϊϕʔγϣϯͷۀ຿ ɾ΍Γ͔ͨ : Θ͔͍ͬͯͳ͍ ɾෆ࣮֬ੑ : ΄΅͢΂ͯ

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੒ՌΛग़͢νʔϜʹෆՄܽͳ΋ͷ ϓϩδΣΫτɾΞϦετςϨε ɾGoogleͷ࿑ಇੜ࢈ੑ޲্ܭը (2012) ɾʮޮՌతͳνʔϜʯʹݻ༗ͷྗֶΛಥ͖ࢭΊΔௐࠪ ɾʮ࠷΋ॏཁͳҼࢠʯͱͯ͠஫໨͞Εͨϫʔυ https://rework.withgoogle.com/jp/guides/understanding-team-effectiveness/

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ޮՌతͳνʔϜʹ࠷΋ॏཁͳҼࢠ ੒ՌΛग़͢νʔϜʹෆՄܽͳ΋ͷ ɾ୭͕νʔϜͷ ɹϝϯόʔͰ͋Δ͔ ɾνʔϜϝϯόʔͷಇ͖৔ॴ ɾ߹ҙʹجͮ͘ҙࢥܾఆ ɾνʔϜϝϯόʔ͕֎ަతͰ͋Δ͜ͱ ɾνʔϜϝϯόʔݸਓͷύϑΥʔϚϯε ɾ࢓ࣄྔɹɹɹɹɾઌ೚ॱҐ ɾνʔϜͷن໛ɹɾࡏ৬ظؒ ɾνʔϜ͕ͲͷΑ͏ʹ ɹڠྗ͍ͯ͠Δ͔ ɾ৺ཧత҆શੑ ɾ૬ޓ৴པ ɾߏ଄ͱ໌֬͞ ɾ࢓ࣄͷҙຯ ɾΠϯύΫτ https://rework.withgoogle.com/jp/guides/understanding-team-effectiveness/

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1BSU৺ཧత҆શੑ νʔϜ ৺ཧత҆શੑ ྱઅ

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ɾຊདྷͷఆٛ ରਓؔ܎ʹ͓͍ͯϦεΫͷ͋ΔߦಈΛͯ͠΋ ͜ͷνʔϜͰ͸҆શͰ͋Δͱ͍͏ɺνʔϜ ϝϯόʔʹΑͬͯڞ༗͞Εͨߟ͑ ৺ཧత҆શੑͱ͍͏֓೦ http://www.eijipress.co.jp/book/book.php?epcode=2182 ৺ཧత҆શੑͱ͸ͳʹ͔ ɾͬ͘͟Γݴ͏ͱ ΧδϡΞϧʹ΍͹͍͜ͱΛݴ͑Δงғؾ

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ΧδϡΞϧʹ΍͹͍͜ͱΛݴ͑Δงғؾ ৺ཧత҆શੑͱ͸ͳʹ͔ ɾΧδϡΞϧʹ →ରਓؔ܎ʹϦεΫ͕ͳ͍ঢ়ଶ ɾωΨςΟϒͳ൓ԠΛ͞ΕΔ ɾωΨςΟϒͳධՁΛ͞ΕΔ ɾݸਓతʹ߈ܸ͞ΕΔ …ͳͲͷڪΕͳ͠ʹ ɾ΍͹͍͜ͱΛ →ෆ࣮֬ͳ͜ͱɺෆ҆ͳ͜ͱ ɾࣦഊͷՄೳੑ ɾະݕূͷΞΠσΞ ɾ୭͔Λ൱ఆ͢Δݟղ …ͳͲΛ ݴ͑Δงғؾ

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ͳͥ৺ཧత҆શੑ͕ඞཁͳͷ͔ ෮श : νʔϜͱۀ຿ ɾνʔϜͱ͸ͳʹ͔ ɾڞ௨ͷ໨త͕͋Δ ɾڠྗͯ͠ߦಈ͢Δ ɾ૬ޓʹґଘ͍ͯ͠Δ ɾͳͥνʔϜͰಇ͘ͷ͔ ɾݸਓͰͰ͖Δ͜ͱ͸ ɹݶΒΕ͍ͯΔ͔Β ɾϓϩηε஌ࣝεϖΫτϧ ɾϧʔνϯͷۀ຿ ɾෳࡶͳۀ຿ ɾΠϊϕʔγϣϯͷۀ຿

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ͳͥ৺ཧత҆શੑ͕ඞཁͳͷ͔ νʔϜͰ੒ՌΛग़ͨ͢Ίʹ͸

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ͳͥ৺ཧత҆શੑ͕ඞཁͳͷ͔ νʔϜͰ੒ՌΛग़ͨ͢Ίʹ͸ ɾϧʔνϯͷۀ຿ ɾ΍Γํ͸Θ͔͍ͬͯΔ ɾˠ ΑΓ͏·͘΍ΔͨΊͷ ɹɹ ܧଓతͳվળ

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ͳͥ৺ཧత҆શੑ͕ඞཁͳͷ͔ νʔϜͰ੒ՌΛग़ͨ͢Ίʹ͸ ɾϧʔνϯͷۀ຿ ɾ΍Γํ͸Θ͔͍ͬͯΔ ɾˠ ΑΓ͏·͘΍ΔͨΊͷ ɹɹ ܧଓతͳվળ ɾෳࡶͳۀ຿ ɾෆ࣮֬ੑͱͷઓ͍ ɾˠ ΈΜͳͷઐ໳ੑΛ݁ूͨ͠ ɹɹ ໰୊ղܾ

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ͳͥ৺ཧత҆શੑ͕ඞཁͳͷ͔ νʔϜͰ੒ՌΛग़ͨ͢Ίʹ͸ ɾϧʔνϯͷۀ຿ ɾ΍Γํ͸Θ͔͍ͬͯΔ ɾˠ ΑΓ͏·͘΍ΔͨΊͷ ɹɹ ܧଓతͳվળ ɾෳࡶͳۀ຿ ɾෆ࣮֬ੑͱͷઓ͍ ɾˠ ΈΜͳͷઐ໳ੑΛ݁ूͨ͠ ɹɹ ໰୊ղܾ ɾΠϊϕʔγϣϯͷۀ຿ ɾͲ͏΍Ε͹ΰʔϧʹ౸ୡͰ͖Δ͔ ɹΘ͔͍ͬͯͳ͍ ɾˠ ԾઆͷཱҊͱݕূʹΑΔ ɹɹ ֶशϧʔϓ

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෮श : ৺ཧత҆શੑͱ͸ ͳͥ৺ཧత҆શੑ͕ඞཁͳͷ͔ ɾΧδϡΞϧʹ →ରਓؔ܎ʹϦεΫ͕ͳ͍ঢ়ଶ ɾωΨςΟϒͳ൓ԠΛ͞ΕΔ ɾωΨςΟϒͳධՁΛ͞ΕΔ ɾݸਓతʹ߈ܸ͞ΕΔ …ͳͲͷڪΕͳ͠ʹ ɾ΍͹͍͜ͱΛ →ෆ࣮֬ͳ͜ͱɺෆ҆ͳ͜ͱ ɾࣦഊͷՄೳੑ ɾະݕূͷΞΠσΞ ɾ୭͔Λ൱ఆ͢Δݟղ …ͳͲΛ ݴ͑Δงғؾ

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৺ཧత҆શੑʹ͍ͭͯΑ͋͘Δ·͕͍ͪ ஥Α͠ = ৺ཧతʹ҆શͰ͋Δ

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৺ཧత҆શੑʹ͍ͭͯΑ͋͘Δ·͕͍ͪ ஥Α͠ = ৺ཧతʹ҆શͰ͋Δ •ٳ೔ͷόʔϕΩϡʔ

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৺ཧత҆શੑʹ͍ͭͯΑ͋͘Δ·͕͍ͪ ஥Α͠ = ৺ཧతʹ҆શͰ͋Δ •ٳ೔ͷόʔϕΩϡʔ •ҿΈϡχέʔγϣϯ

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৺ཧత҆શੑʹ͍ͭͯΑ͋͘Δ·͕͍ͪ ஥Α͠ = ৺ཧతʹ҆શͰ͋Δ •ٳ೔ͷόʔϕΩϡʔ •ҿΈϡχέʔγϣϯ •዁౓

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৺ཧత҆શੑʹ͍ͭͯΑ͋͘Δ·͕͍ͪ ஥Α͠ = ৺ཧతʹ҆શͰ͋Δ •ٳ೔ͷόʔϕΩϡʔ •ҿΈϡχέʔγϣϯ •዁౓

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৺ཧత҆શੑʹ͍ͭͯΑ͋͘Δ·͕͍ͪ ໨ࢦ͢ͷ͸ϥʔχϯάκʔϯ

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1BSUྱઅ νʔϜ ৺ཧత҆શੑ ྱઅ

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ྱઅͱ͸ແྱͱ͸ͳʹ͔ Think CIVILITY ɾʮྱّਖ਼͠͞ʯͦ͜ ɹ࠷ڧͷੜଘઓུͰ͋Δ ɾʮྱઅʯ ͷॏཁ͞Λઆ͘ຊ ɾʮྱઅʯ (civility) ͷ൓ର͕ ɹʮແྱʯ (incivility) https://str.toyokeizai.net/books/9784492046494/

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ྱઅͱ͸ແྱͱ͸ͳʹ͔ ྱઅͱ͸ / ແྱͱ͸ͳʹ͔ ɾʮແྱʯ (incivility) ͱ͸ ɾ߈ܸతͳݴಈΛ͢Δ ɾࣗ෼্͕Ͱ͋Δͱތࣔ͢Δ ɾऑ఺΍ࣦഊΛ͋͛ͭΒ͏ ɾཱ৔Λഎܠʹͯ͠઀͢Δ ɾਖ਼౰ͳཧ༝ͳ͠ʹ൱ఆ͢Δ ɹ…ͳͲͳͲ ɾʮྱઅʯ (civility) ͱ͸ ɾʮແྱʯͳݴಈΛ͠ͳ͍

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ྱઅͱ͸ແྱͱ͸ͳʹ͔ ྱઅͱ͸ / ແྱͱ͸ͳʹ͔ ɾʮແྱʯ (incivility) ͱ͸ ɾ߈ܸతͳݴಈΛ͢Δ ɾࣗ෼্͕Ͱ͋Δͱތࣔ͢Δ ɾऑ఺΍ࣦഊΛ͋͛ͭΒ͏ ɾཱ৔Λഎܠʹͯ͠઀͢Δ ɾਖ਼౰ͳཧ༝ͳ͠ʹ൱ఆ͢Δ ɹ…ͳͲͳͲ ɾʮྱઅʯ (civility) ͱ͸ ɾʮແྱʯͳݴಈΛ͠ͳ͍ ·ΘΓʹܟҙΛ ΋ͬͯ઀͢Δ

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ͳͥྱઅ͕ඞཁͳͷ͔ ͳͥແྱͳଶ౓͸༗֐ͳͷ͔ ɾແྱͳਓ͕΋ͨΒ͢5ͭͷඅ༻ ɾಉ྅ͷ݈߁Λ֐͢Δ ɾձࣾʹଛ֐Λ΋ͨΒ͢ ɾ·ΘΓͷࢥߟೳྗΛԼ͛Δ ɾ·ΘΓͷೝ஌ೳྗΛԼ͛Δ ɾ·ΘΓΛ߈ܸతʹ͢Δ

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ͳͥྱઅ͕ඞཁͳͷ͔ ͳͥແྱͳଶ౓͸༗֐ͳͷ͔ ɾແྱͳਓ͕΋ͨΒ͢5ͭͷඅ༻ ɾಉ྅ͷ݈߁Λ֐͢Δ ɾձࣾʹଛ֐Λ΋ͨΒ͢ ɾ·ΘΓͷࢥߟೳྗΛԼ͛Δ ɾ·ΘΓͷೝ஌ೳྗΛԼ͛Δ ɾ·ΘΓΛ߈ܸతʹ͢Δ ʮ·ΘΓʯͭ·Γ ʮνʔϜʯ

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ɾྱઅ͸νʔϜͷҰһͱͯ͠ͷ੹೚ ɹ ɾ·ΘΓͷύϑΥʔϚϯεΛ ɹԼ͛ͳ͍ ɾձࣾʹଛ֐Λ༩͑ͳ͍ ɾࣗ෼ͷػݏΛϝϯςφϯε ɹ͢Δͷ΋࢓ࣄͷ͏ͪ ɾʮ΍͹͍͜ͱʯͦ͜ྱّਖ਼͘͠ ɾʮਖ਼͍͜͠ͱʯ͸ͦΕ͚ͩͰڧ͍ ɾʮϞώΧϯͷख佁ʯ͸ ɹແྱͳଶ౓ͷ໔ࡑූͰ͸ͳ͍ ɾྱઅ͋Δଶ౓͸ϝϦοτΛੜΉ ɾʮস͏֯ʹ͸෱͖ͨΔʯ ྱઅ͋Δଶ౓ΛͱΔ੹೚ ͳͥྱઅ͕ඞཁͳͷ͔

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HRTͷݪଇ ྱઅͱ৺ཧత҆શੑͷ͍͋ͩʹ͋Δ΋ͷ https://www.oreilly.co.jp/books/9784873116303/

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ɾHumility : ࣗ෼ʹ͸ݠڏͰ͍Α͏ ɾRespect : ૬खΛଚܟ͠Α͏ ɾTrust : ͓ޓ͍ʹ৴པ͓͋͠͏ HRTͷݪଇ ྱઅͱ৺ཧత҆શੑͷ͍͋ͩʹ͋Δ΋ͷ https://www.oreilly.co.jp/books/9784873116303/

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ɾHumility : ࣗ෼ʹ͸ݠڏͰ͍Α͏ ɾRespect : ૬खΛଚܟ͠Α͏ ɾTrust : ͓ޓ͍ʹ৴པ͓͋͠͏ ɾνʔϜͷ৺ཧత҆શੑͷৢ੒ʹෆՄܽͳ΋ͷ ʮ͋ΒΏΔਓؒؔ܎ͷিಥ͸ɺ ɹݠڏɾଚܟɾ৴པͷܽ೗ʹΑΔ΋ͷͩɻʯ HRTͷݪଇ ྱઅͱ৺ཧత҆શੑͷ͍͋ͩʹ͋Δ΋ͷ https://www.oreilly.co.jp/books/9784873116303/

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·ͱΊ νʔϜ ৺ཧత҆શੑ ྱઅ

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·ͱΊ νʔϜ ৺ཧత҆શੑ ྱઅ HRT

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·ͱΊ νʔϜ ৺ཧత҆શੑ ྱઅ HRT ੒Ռ

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ɾྱઅ͸νʔϜͷҰһͱͯ͠ͷ੹೚ ɹ ɾ·ΘΓʹܟҙΛ΋ͬͯ઀͢Δ ɾ૊৫΍νʔϜʹଛ֐Λ༩͑ͳ͍ ɾྱઅͱHRT͕৺ཧత҆શੑΛҭΉ ɾྱઅ͋ͬͯͦ͜ͷHRT ɾ͋ΒΏΔਓؒؔ܎ͷিಥ͸ ɹHRTͷෆ଍ʹىҼ͢Δ ɾνʔϜ͕੒ՌΛग़ͨ͢Ίʹ͸ ɹ৺ཧత҆શੑ͕ෆՄܽ ɾ໰୊ղܾͷͨΊʹ ɹνʔϜͰֶͼ੒௕͢Δ ɾʮΧδϡΞϧʹ΍͹͍͜ͱΛ ɹɹݴ͑ΔงғؾʯΛҭͯΑ͏ ྱઅ→HRT→৺ཧత҆શੑ→νʔϜ ·ͱΊ

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One More Thing

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νʔϜ ৺ཧత҆શੑ ྱઅ

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νʔϜ ৺ཧత҆શੑ ྱઅ ݈߁͸໋ΑΓେࣄ ݈߁

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݈߁͸໋ΑΓେࣄ ɾʮ݈΍͔ͳΔͱ͖΋පΊΔͱ͖΋ʯͷ΢ι ɾ݈߁Λࣦ͏ͱྱઅͲ͜ΖͰ͸ͳ͍ ɾࣗ෼ͷػݏΛҡ࣋͢Δͷ΋࢓ࣄͷ͏ͪ ɾෆ݈߁ˠෆػݏˠແྱɺͰ͸ϓϩࣦ֨ ɾ৺਎ͷ݈߁͸ϝϯςφϯε͕ඞཁ ɾ৯ࣄ / ӡಈ / ਭ຾ ɾ৺ͷϦηοτεΠονΛ࣋ͱ͏