Invoke-ChatOps - Level Up and Change Your Culture with Chat and PowerShell

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Invoke-ChatOps Level Up and Change Your Culture with Chat and PowerShell Brandon Olin @devblackops

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https://bit.ly/2E8Gb22 https://bit.ly/2ujgGLm Slides & Code

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• What Is ChatOps? • The Problems/Opportunities • Benefits • Frameworks • Examples • PoshBot Overview • Demos • Q&A Agenda

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What is ChatOps? "We're taking the things we're already doing and putting them in line with the conversations we're already having." -James Fryman (StackStorm)

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What is ChatOps?

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Bob: Hey Sally, a user called me and said hq-frodo1 fell over again. I’m not sure what’s wrong. Can you take a look? Sally: Ok, I don’t know much about that server but I think Brent does. I’ll try and track him down. 2 hours later… Sally: try it now. Brent said he fixed it. Bob: It works! Whatever you or Brent did fixed it. Thanks a bunch! The Problem

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•Improve Context •Share Knowledge •Empower Team (why can’t Bob do this himself?) •Reduce Mean Time To Resolution (MTTR) •Fewer Brents Opportunities

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Benefits Social •Knowledge Sharing •Team Empowerment •Situational Awareness •Faster Onboarding •Enable Retrospectives Technical •Increased Automation •Reduced MTTR •Better History & Logging •Improved Safety

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ChatOps Frameworks •Hubot – JavaScript/CoffeeScript •Errbot - Python •Cog - Elixir •Lita – Ruby •Microsoft Bot Framework (.Net, Node.js) •PoshBot - PowerShell •Bot in language of choice (pick your poison)

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Command Examples •Restart services •Get/resolve Service Desk tickets •Query APIs •Modify AD group membership •Create VMs •Check status of automated processes •Get performance graphs •Query monitoring systems •Deploy code/kick off CI/CD pipeline •Slap people with a trout

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PoshBot - A PowerShell-based bot framework •Class-based •Modules => Commands •RBAC •Triggers •Scheduled Commands •Command Approvals •Parameter injection •Stateful Data •Channel and Command whitelist/blacklist •Multiple chat networks*

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DEMO

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•Start small (read-only) •Make it easy to do the right thing •Gain acceptance by: §Getting a champion §Low friction onboarding §Focus on low hanging fruit §Make it fun! How To Get There

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devblackops.io @devblackops github.com/devblackops github.com/poshbotio https://bit.ly/2E8Gb22 https://bit.ly/2ujgGLm More From Me psake POSHOrigin Watchmen PoshBot plugins NetScaler PasswordState PSHealthZ Operation Validation Framework

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