Why is There a Marble in Your Nose?

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Why is There a Marble in Your Nose? @angelariggs_ Test Leadership Congress | 2020

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@angelariggs_ #tmatlc2020 Every experience matters

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@angelariggs_ #tmatlc2020 ☎ Disney call center agent " Elementary teacher Early childhood teacher $ Developer intern QA Engineer / Tester

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@angelariggs_ #tmatlc2020 Being a teacher made me a better tester

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@angelariggs_ #tmatlc2020 Process improvements Release management Incident remediation Risk & quality recommendations Coaching other testers Testing

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@angelariggs_ #tmatlc2020 “Soft skills”

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@angelariggs_ #tmatlc2020 “Soft skills” Hard skills!

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@angelariggs_ #tmatlc2020 Empathy Change management Coaching Communication Learning from failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through inﬂuence Adaptability Perspective Understanding emotions Equity

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@angelariggs_ #tmatlc2020 Curiosity is a strong desire to know or learn something

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@angelariggs_ #tmatlc2020 Why is there a marble in your nose?

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@angelariggs_ #tmatlc2020 What does this do? Who is our audience? How does this work? What happens if I do this?

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@angelariggs_ #tmatlc2020

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@angelariggs_ #tmatlc2020 Curiosity leads to a deeper understanding of the product, the people, and the users.

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@angelariggs_ #tmatlc2020 People use products in unexpected ways

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@angelariggs_ #tmatlc2020 Curiosity leads to discovery & learning

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@angelariggs_ #tmatlc2020 Curiosity makes me a better tester because it leads me to learn & discover more about the people & systems that I work with.

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@angelariggs_ #tmatlc2020 “Negative emotions” aren’t bad and you’re not bad for having them!

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@angelariggs_ #tmatlc2020 People are bad at emotions

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@angelariggs_ #tmatlc2020 People are bad at emotions Emotions are really hard for people

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@angelariggs_ #tmatlc2020

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@angelariggs_ #tmatlc2020 People often aren’t taught how to identify and work with their feelings

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@angelariggs_ #tmatlc2020 Emotions can be explicitly taught

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@angelariggs_ #tmatlc2020 Helping students understand their emotions made me better at understanding emotions

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@angelariggs_ #tmatlc2020 People need time and space to get through their emotions

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@angelariggs_ #tmatlc2020 We bring our whole selves to work.

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@angelariggs_ #tmatlc2020 Emotions are hard

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@angelariggs_ #tmatlc2020 Negative emotions reduce people’s capacity for eﬀective and productive work

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@angelariggs_ #tmatlc2020 Understanding emotions makes me a better tester because it allows me to work in a way that meets people’s emotional needs.

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@angelariggs_ #tmatlc2020 Empathy gives me a better awareness of my role, relationships, and work.

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@angelariggs_ #tmatlc2020 Empathy is innate

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@angelariggs_ #tmatlc2020 Empathy is innate Empathy is a learned skill

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@angelariggs_ #tmatlc2020 Building software with people demands empathy

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@angelariggs_ #tmatlc2020 Building software for people demands empathy

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@angelariggs_ #tmatlc2020 Empathy makes me a better tester by allowing me to better understand the people I’m working with and the people I’m building for.

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@angelariggs_ #tmatlc2020 Leading through inﬂuence is all about building relationships and trust.

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@angelariggs_ #tmatlc2020

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@angelariggs_ #tmatlc2020

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@angelariggs_ #tmatlc2020 Inﬂuence as a tester

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@angelariggs_ #tmatlc2020 Asking an engineer to adjust their code ✅ Director approval on a policy update Trying out a team process change

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@angelariggs_ #tmatlc2020 Leading through inﬂuence makes me a better tester by helping me lead with trust and collaboration.

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@angelariggs_ #tmatlc2020 Zone of proximal development

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@angelariggs_ #tmatlc2020 Can do independently Can do with guidance Beyond current abilities Zone of Proximal Development

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@angelariggs_ #tmatlc2020 Can do independently Can do with guidance Beyond current abilities

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@angelariggs_ #tmatlc2020 Can do independently Can do with guidance Beyond current abilities

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@angelariggs_ #tmatlc2020 Can do independently Can do with guidance Beyond current abilities

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@angelariggs_ #tmatlc2020 We learn, retain knowledge, and improve the most when we succeed at something that challenges us.

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@angelariggs_ #tmatlc2020 Modeling Group work Think, pair, share

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@angelariggs_ #tmatlc2020 Modeling Group work Think, pair, share

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@angelariggs_ #tmatlc2020 Modeling Group work Think, pair, share

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@angelariggs_ #tmatlc2020 Modeling Group work Think, pair, share

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@angelariggs_ #tmatlc2020 Teaching people makes me a better tester because it allows me to cater the learning process to people’s individual abilities.

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@angelariggs_ #tmatlc2020 Communication is a way of transferring ideas

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@angelariggs_ #tmatlc2020 Communication happens whether or not you intend it to happen.

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@angelariggs_ #tmatlc2020 Verbal Written Emotional Non-verbal

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@angelariggs_ #tmatlc2020 Eﬀective communication means adapting your communication style for diﬀerent audiences.

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@angelariggs_ #tmatlc2020 Teaching is a form of continuous communication

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@angelariggs_ #tmatlc2020 Testing is a form of continuous communication

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@angelariggs_ #tmatlc2020 Communication is verbal

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@angelariggs_ #tmatlc2020 Communication is written

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@angelariggs_ #tmatlc2020 Communication is listening

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@angelariggs_ #tmatlc2020 Communication is collaborating

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@angelariggs_ #tmatlc2020 Communication is understanding

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@angelariggs_ #tmatlc2020 Communication makes me a better tester because I have more awareness and control over the ways I share and receive information.

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@angelariggs_ #tmatlc2020 Big picture & small details Short-term & long-term High level & low level

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@angelariggs_ #tmatlc2020

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@angelariggs_ #tmatlc2020 . / 0 1 . / 0

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@angelariggs_ #tmatlc2020 Daily releases vs large feature rollouts Bug report vs incident response policy Exploratory testing vs end-to-end testing

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@angelariggs_ #tmatlc2020

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@angelariggs_ #tmatlc2020

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@angelariggs_ #tmatlc2020 Perspective makes me a better tester by helping me balance competing needs across timeframes, levels of eﬀort, and impact.

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@angelariggs_ #tmatlc2020 Empathy Change management Attention Communication Learning from failure Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through inﬂuence Adaptability Perspective Understanding emotions Equity

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@angelariggs_ #tmatlc2020 You get the behaviors that you give attention to

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@angelariggs_ #tmatlc2020 “Stop interrupting while I’m reading”

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@angelariggs_ #tmatlc2020 Loud outbursts = getting attention

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@angelariggs_ #tmatlc2020 -“Stop interrupting while I’m reading” “I love that you’re excited about this story”

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@angelariggs_ #tmatlc2020 “Stop interrupting while I’m reading” “I love that you’re excited about this story”

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@angelariggs_ #tmatlc2020 “I can’t believe you didn’t catch that bug”

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@angelariggs_ #tmatlc2020 “I can’t believe you didn’t catch that bug” “Nice work on getting that incident resolved”

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@angelariggs_ #tmatlc2020 Negativity bias is the idea that “negative” feedback or events are more impactful than neutral or positive ones.

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@angelariggs_ #tmatlc2020 Recall negative feedback more often Tendency to dwell on negative events Negative experiences register more quickly

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@angelariggs_ #tmatlc2020 5:1 ratio

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@angelariggs_ #tmatlc2020 Giving feedback is a constant part of testing

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@angelariggs_ #tmatlc2020 How are you giving feedback?

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@angelariggs_ #tmatlc2020 Focus on the behaviors that you want to encourage. Avoid falling into a negativity bias, and be mindful of the 5:1 ratio.

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@angelariggs_ #tmatlc2020 Attention makes me a better tester because it helps me understand the impact of my interactions.