7 commons mistakes When putting in place an API program Francois Lasne Senior Product Manager API 

Learning & Sharing “ i never fail, i learn” Wise man learns from his mistakes Wiser man learns from the mistakes of the others Let’s learn ! Confusius 

#1 : UNDER Estimate the Coordination Effort Pre Sales / Sales Marketing Legal / compliance HR Development QA Product owner Business Architect Documentation Operation Support client Innovation API Program infrastructure Top management Reporting Process Billing / Finance Technical Architect CTO Strategy Product Manager Devops Trainning Security 

#1 : UNDERESTIMATE the Coordination Effort MISTAKES Frustration: it's not progressing Disordered execution and delays RISK SOLUTION GOING BEYOND 

#2: Forget Customer Customer Needs Stakeholder Ideas KEEP IT SIMPLE KEEP IT FOCUS Success is about adoption 

#2: Forget Customer MISTAKES RISK SOLUTION GOING BEYOND 

#3 : Money Will come Fast Pure API player : Twilio : 12 Billions USD Plaid valuation : 13 billions USD Stripe Valuation: 50 Billions USD Carrefour / Renault : 12 Billions USD PSD2 launched in 2018 : payment without Credit card fees 2022 : 600 % Growth !!!! Move from 2 millions to 12 millions calls …per month to gives you some figures : 377 millions credit card transaction 2.13 billions debit card transaction same period Your Success is about your partner success 

#3 : Money Will come Fast MISTAKES Underestimating the leads generation and the integration Overestimating the revenues Disconnected sales network RISK SOLUTION GOING BEYOND 

#4 : Under estimate documentation WYSIWYG 2.0 What You See Is What You Get #No Doc , No App 

#4 : Underestimate documentation MISTAKES Difficult to understand and adopt High level support Lack of Homogeneity & interoperability RISK SOLUTION GOING BEYOND 

#5 : Underestimate the Devops dimension #Deployment (#Multi Environment) #Network ( #cloud, #multi region, #multi cloud) #API Gateway , #Scalability #Security # Audit (#versioning , Deployment) # Monitoring #Alerting # Support Operation 24/7 , 99 % + 

#5 : Underestimate the Devops dimension MISTAKES RISK SOLUTION GOING BEYOND 

#6 : Believe that API works … as expected 

#6 : Believe that API works MISTAKES Shift & drift between API and implementation RISK SOLUTION GOING BEYOND 

#7 : Underestimate security API Security Report Q1 2023 shows that unique attackers have grown by 400% within a six-month period 94% of financial institutions had experienced an API attack in the past year 

#7 : Underestimate security MISTAKES Operational risk Financial risk Reputation Risk Compliance RISK SOLUTION GOING BEYOND 

#1 : UNDERESTIMATE the Coordination Effort #2 : Forget Customer #3 : Money Will come Fast #4 : Underestimate documentation #5 : Underestimate the Devops dimension #6 : Believe that API works #7 : Underestimate security 7 commons mistakes When putting in place an API program 1 Solution : Governance & People (You !) 

#Final Word : API is about Connecting Machine , BUT ALSO PEOPLE 

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