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Martyrs on Film

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Hi! I’m Alice I like systems and Twitter and tea.

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Hi! I’m Alice And not getting paged.

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Benefits of On-Call ● Hones troubleshooting skills ● Forces you to identify the weak points in your systems ● Teaches you what is and isn’t production-ready

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Team bonding

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PagerDuty

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PagerDuty

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PagerDuty New Year’s Eve

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PagerDuty New Year’s Eve

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PagerDuty New Year’s Eve S3 Outage

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Me

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A totally normal on-call routine ● Don’t leave house except to commute to work ● Clear all non-work appointments ● Cook all meals beforehand ● Have soup on hand ● Don’t sleep

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Be heroes

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Prepare for battle

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Naomi Orwin Writer

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“Action scenes stop the plot.” - Naomi Orwin

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Pages stop the plot of your career

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Miserable on-call professionals ● Have terrible work/life balance ● Are supporting poorly-designed systems ● Feel powerless to solve problems ● Generally hate the role

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Red flag: too few owning too much

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Centralia infrastructure

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Red flag: bandaids

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● Bump thresholds ● Snooze pages ● Delays

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Red flag: no visibility

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Systems visibility

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Team visibility

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Too many pages

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Average # of weekly pages during WORST on-call

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Average # of weekly pages during WORST on-call

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Average # of weekly pages during WORST on-call

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Average # of weekly pages during WORST on-call

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Average # of weekly pages during BEST on-call

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Average # of weekly pages during BEST on-call

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Average # of weekly pages during BEST on-call

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How do we get there?

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Notification cleanup

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Actionable alerts

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Actionable Alerts ● Something breaks ● Customers notice ● I am the best person to fix it ● I need to fix it immediately

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Cluster alerts

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Devs on-call

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“If a developer is good, being ‘on call’ just means having to fix other people’s problems and inconsequential stuff on Sat.” - dev on Twitter

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“Fixed this for him! ‘Put your developers on call. You’ll be surprised by how quickly they go work for someone that isn’t an #$%.’” - dev on Twitter

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“If your org has change control working properly, if code breaks, the jr sysadmin should simply roll back the update as documented.” - dev on Twitter

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The right tool

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Work together

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Start small

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Your people will burn out before your company does

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Where does that leave #oncallselfie?

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“Why are you getting paged so much?”

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Thanks! @alicegoldfuss Special Thanks: PagerDuty VictorOps oncallselfies.com All of you

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