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Donny,  a  student  overwhelmed  by   needle-­‐in-­‐a-­‐haystack  email,  needs   triage  tools  to  op:mize  his  email   a

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•  On  remaining  subscribed  to  email  lists   that  are  “totally  outdated”:  “I  don’t   know,  it’s  like  nostalgic.    I  don’t  want   to  unsubscribe  from  them.    But  I  also   don’t  want  to  get  their  emails.”  – Donny   •  “There’s  all  sorts  of  things…requests   that  will  take  me  2  hours  or  2  days  to   fulfill.    Am  I  supposed  to  stop  and  do   that  now?”  –Dave   •  “I’ll  go  through  and  delete  them  all  first   [the  “everything  else”  category]  and   then  I’ll  go  back  to  what  I  actually  want   to  read”  –Mike  

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mismatch  stress  model