Fallible Humans
Dealing With Failure In The Absence Of Scapegoats
Ian Malpass, Etsy
@indec
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"Jerusalem Ugglan 1". Licensed under Public domain via Wikimedia Commons - http://commons.wikimedia.org/wiki/File:Jerusalem_Ugglan_1.jpg
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By Rodhullandemu (Own work) [CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0) or GFDL (http://www.gnu.org/copyleft/fdl.html)], via Wikimedia Commons
GET IN THE CAR
GET IN THE CAR
NO TIME TO EXPLAIN
NO TIME TO EXPLAIN
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“Fire of Troy" by Kerstiaen de Keuninck (Coninck) - http://fotki.yandex.ru/users/fchstudents/view/133880?page=69. Licensed under Public domain via Wikimedia Commons
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It’s not me, it’s you
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Dev
Ops
Legal
Marketing
Support
Finance
Security
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Dev Ops
Legal
Marketing
Support
Finance
Security
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With the unknown, one is confronted with
danger, discomfort, and care; the first instinct
is to abolish these painful states. First
principle: any explanation is better than none.
!
Friedrich Nietzsche, The Twilight Of The Idols
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A person who has been punished is not thereby
simply less inclined to behave in a given way;
at best, he learns how to avoid punishment.
!
B. F. Skinner, Beyond Freedom and Dignity
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Failure is an emergent
property of a complex system
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Chalk Farm Banksy by grahamc99 https://flic.kr/p/39M4pM
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We should learn from
our mistakes
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You don’t come to work
to do a bad job
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Get the
feature out on
time
Don’t have
any bugs
Don’t use too
many
resources