Chatbot and NLP - Speaker Deck

Chatbot and NLP

by Taketoshi Aono(青野健利 a.k.a brn)

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ChatBot & NLP

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Agenda •  About myself •  Intro •  NLP & Chatbot •  NLP & Task oriented bot •  NLP & Operations •  NLP & Evaluations •  NLP & UX •  Future

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Name @brn (ꫬꅿ⨳ⵃ) Occupation ؿٗٝزؒٝسؒٝآص،٥ط؎ذ؍ـؒٝآص، Company Cyberagent ،سذؙأةآؔ AI Messenger OSS Contributor of V8 About http://info.b6n.ch

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Disclaimer 猘כ堣唒㷕统הַNLP㼔Ꟍךؒٝآص،דכזֻծ ׉׸׾崞欽׃׋فٗتؙزךPOזךד湫䱸涸זNLPך䪮遭חא ְגך鑧כקה׿ודֹתׇ׿ؽآطأ涸ח׮ ת׋֮ת׶ⰻ鿇ך稢ְַ鑧׮דֹתׇ׿կ ⥞澛涸ז鑧ָً؎ٝחז׶תׅկ Intro

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Intro

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吳䒭⠓爡AI ًحإٝآٍ٦ הְֲ؟؎غ٦ؒ٦آؑٝزך㶨⠓爡 ⚺חB2Bぢֽثٍحز؟٦ؽأך䲿⣘٥盖椚٥麊欽׾遤ֲ ثٍحزنحز׮䲿⣘׃גֶ׶ծ荈搫鎉铂Ⳣ椚׾ろ׭גׅץג荈爡醡 ת׋尣篖חثٍحزؔلٖ٦ة٦׮䫴ִגְ׷ Intro

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Channels LINE٥Facebook٥Webך3فٓحزؿؓ٦ي Webכ㼔欽ؐ؍آؑحز׾ل٦آח㙵׭鴥׿ד׮׵ֲ Intro

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Operators 尣篖חؔلٖ٦ة٦ָ䌢꽎 نحزד鍑寸דֹזְ颵㉏װծؔلٖ٦ة٦׃ַ「ֽ׷ֿהָꨇ ׃ְ噟⹡׾「ֽ׷⦐➂然钠זו Intro

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Organaization Intro "EUFDI4UVEJP "*-BCP "ET#VTJOFTT "*#VTJOFTT

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NLP & ChatBot

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ثٍحزنحزفٗتؙزך⚥דNLPכוֲ⢪׻׸גְ׷ַ ⡦ָ铬겗זךַ NLP & ChatBot

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植㖈ثٍحزنحزכ㣐ֹֻ⟃♴ך2אחⴓ겲דֹ׷ •  ꧟锑 •  ةأؙ䭷ぢ NLP & ChatBot

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꧟锑暴㹀ךةأؙדכ搀ֻծ➂꟦ず㡦ך⠓鑧ך״ֲחثٍحزד꧟锑 ׾遤ֲ Microsoftך׶׿ז瘝ָ剣せ ➙㔐כ《׶♳־זְ NLP & ChatBot

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ةأؙ䭷ぢ暴㹀ךةأؙ׾鍑寸ׅ׷״ֲחرؠ؎ׁٝ׸׋نحز FAQח瘶ִ׋׶ծ✮秈׾遤׏׋׶ׅ׷ 植㖈ؽآطأה׃ג《׶䪔׻׸׷ךכ⚺חֿ׍׵ךنحز NLP & ChatBot

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NLP & Task oriented bot

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ةأؙ䭷ぢ㼎鑧דוך״ֲח荈搫鎉铂Ⳣ椚׾崞ַַׅ 植㖈⚺崧הז׏גְ׷2אךػة٦ٝ׾稱➜ NLP & Task oriented bot

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FAQ 剑׮㢳ְ؛٦أָثٍحزنحز׾ⵃ欽׃׋FAQ 颵㉏ה瘶ִךل،הז׏גְ׷欽⢽׾欽䠐ぐ欽⢽ך颵㉏ה곁㹏ך颵㉏ך겲⡂䏝ַ׵剑׮أ؝،ך넝ְ瘶ִ׾ 鵤ׅ NLP & Task oriented bot

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Action bot ✮秈װ飑Ⰵ瘝׾遤ֲծ剑穄涸ח،ؙءّٝח籬ָ׷Bot NLPך䪮遭״׶׮⽃秪זءشٔؔד葺ְ؛٦أָ㢳ְ NLP & Task oriented bot

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זךד植㖈ثٍحزنحزחֶֽ׷荈搫鎉铂Ⳣ椚ך⳿〡כ 葺׃䝤׃כה׮ַֻծFAQדךؕأةو٦؟ه٦زָً؎ٝח ז׏גְ׷ NLP & Task oriented bot

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Logic FAQח瘶ִ׷نحزךٗآحؙכ⟃♴ •  ؕأةو٦ך颵㉏ָ勻׷ •  ׉׸׾كؙزٕ⻉ •  ׅדחكؙزٕ⻉׃גְֶ׋欽⢽ؿ؋؎ٕה嫰鯰 •  겲⡂أ؝،꠬ָ⦼⟃♳ך׮ך׾鵤⽱ NLP & Task oriented bot

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word2vec ⽃铂׾ⴓ侔邌植הㄎל׸׷200如⯋קוךكؙزٕח㢌䳔ׅ׷׋ ׭ךٓ؎ـٓٔ كؙزٕךぐ如⯋חכ׉ך⽃铂ך暴䗙׾呓秛׃גְ׷ NLP & Task oriented bot

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0.8, 0.32, 0.02, … 0.75 匌❨ 0.6, 0.26, 0.83, … 0.56 ػٔ ⽃铂ךⴓ侔邌植

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vector 俑㶵׾كؙزٕהְֲ鎘皾〳腉ז⽃⡘ח㢌䳔דֹ׷ֿהד 鎉铂Ⳣ椚׾كؙزٕך鎘皾ח衅הֿׅהָדֹ׷կ זךד⡂גְ׷⽃铂ず㡦׾كؙزٕךⰻ琎׾ה׏׋穠卓 ״׶鵚ְ⦼חז׷״ֲח㷕统׃גְֻկ NLP & Task oriented bot

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NLP & Operations

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⯓玎稱➜׃׋FAQך؛٦أדכ暴חFAQך麊欽ָꅾ銲חז׏גֻ ׷ FAQך鷄⸇٥鐰⣣瘝׾䛎䌢涸ח遤ִזְה䚍腉笝䭯כꨇ׃ְ NLP & Operations

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暴חثٍحزنحز׾㼪Ⰵ׃׋ָծ麊欽ֲָתְַֻ׆ח䫎־⳿ ׅػة٦ٝ׮穠圓㢳ְ 暴ח1~2䎃⵸כ堣唒㷕统װر؍٦فٓ٦صؚٝ׾꽀⢪׃׋ثٍح زنحزח㼎׃ג㣄׾䫴ְגְ׷곁㹏׮㢳ַ׏׋ָծ ➙כ汤ְ湡׾׫׋׶1ワ׃ג植㹋涸ז湡简ךؽآطأָ㟓ִ גְ׷ 孡ָׅ׷ NLP & Operations

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AI ًحإٝآٍ٦דכFAQ鏣鎘㼔Ꟍךث٦يָ֮׶ نحزך䧭籐׾鋅זָ׵FAQך鷄⸇ծ刿倜׾遤׏גְ׷ ♧鋅⽃秪זؔلٖ٦ءّٝח鋅ִ׷ָծ ٌرٕך暴䚍欽⢽הךوحثؚٝך➬穈׫׾֮׷玎䏝椚鍑׃ ׋♳דثُ٦صؚٝ׾׃זְה䧭籐׾♴־׷ֿהחז׶ַיזְ ךד⟃㢩ה㣐㢌 NLP & Operations

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NLP & Evaluation

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ثٍحزنحزך䚍腉׾寸׭׷׋׭חכ鐰⣣ָ䗳銲 •  ו׸׌ֽ姻然חِ٦ؠ٦ך䠐㔳ח黝׃׋،ٝ؟٦ָ鵤ׇ׋ַ •  FAQؿ؋؎ٕ荈⡤ך姻然䚍 ׃ַ׃ֿ׸׵ך鐰⣣כꬊ䌢חꨇ׃ְ NLP & Evaluation

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Evaluate model ثٍحزنحزךٌرٕ鐰⣣ָꨇ׃ְ椚歋 •  欽⢽ؿ؋؎ٕ荈⡤ָ䌢ח刿倜ׁ׸גְ׷ •  劢濼ך颵㉏ח㼎ׅ׷䚍腉ぢ♳ָ庠׶ב׵ְ NLP & Evaluation

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Evaluate FAQ FAQؿ؋؎ٕך鐰⣣ָꨇ׃ְ椚歋 •  نحزךٌرٕח䕦갟ׁ׸׷ •  ׉ך颵㉏ח㼎ׅ׷،ٝ؟٦ָ劤䔲ח׻ַ׶װַׅ׏׋ךַⴻ 㹀דֹזְ •  ؙٓ؎،ٝزך؟٦ؽأⰻ㺁ָ㢌׻׏׋㜥さח♧儗涸ח䚍腉 ָ♴ָ׏׋ַך״ֲח鋅ִ׷ NLP & Evaluation

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AI ًحإٝآٍ٦דכֿך鴟׮ְ׹ְ׹䊨㣗׃גְ׷ ➙ךثٍحزنحز噟歲כ׍׳׏ה侧㶵ָ切僳זֿהָ㢳ְ הְֲַ噟歲垥彊ך鎘庠㛇彊ָזְךד䎢デהַכ֮׷ ׃׏ַ׶ה׃׋鐰⣣㛇彊׾⡲׏גְֻֿהָ㣐✲ NLP & Evaluation

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NLP & UX

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ثٍحزنحزך䚍腉׾寸׭׷ךכٌرٕך䚍腉װ欽⢽ؿ؋؎ٕ ךㅷ颵׌ֽדכזְ ׉׸׵׾ろ׭׋ծثٍحزךUIծءشٔؔך圓䧭瘝ך筨さ涸ז UX׾罋ִ׷ֿהָꅾ銲חז׏גֻ׷ NLP & Evaluation

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Bot choice نحزח겲⡂䏝وحثד鵤⥋ׅ׷꠬⦼׾鏣ֽגְ׷㜥さծ ׉ך꠬⦼⟃♴דכ鵤⥋׃זֻז׏ג׃תֲָծ ꠬⦼׾♴־ֺׅ׷ה꟦麩ִ׋瘶ִ׾鵤ׅ〳腉䚍ָ넝ֻז׷ NLP & UX

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Customer choice זךדծ姻鍑ך〳腉䚍ָ⚥玎䏝ך㜥さחכծؕأةو٦ח鼅䫛肇 ׾⳿׃ג鼅׿ד׮׵ֲ״ֲז㹋鄲חז׏גְ׷ NLP & UX

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Recommendation ֮׷ؔٝٓ؎ٝآُؒٔ٦ءّحفדך⢽ فٖئٝزד⡦׾顠׏׋׵ְְַ׻ַ׵זְ歑䚍ך׋׭חآُؒ ٔ٦ך䱿讂׾遤ֲنحز ֿךنحزכNLP׾ⵃ欽ׇ׆ծءٝفٕזءشٔؔח״׏ג㾜Ꟛ ׅ׷կ NLP & UX

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Reception ׅץג肤㹀ך鼅䫛肇ך׫׾欽䠐ׅ׷ •  כְծ׃׳ֲָזְז 곁㹏ך鼅䫛׾釈׭׷ •  ַ׻ְְדׅ״יծֹ׸ְדׅ״י NLP & UX

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ֿ׸׵׾渿׶鴥׿׌ءشٔؔד 곁㹏חה׏ג״׶弫駈䠬ך֮׷䱸㹏׾⡤꿀׃ג׮׵ֲ NLP & Evaluation

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Future

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ثٍحزنحزהְֲؽآطأךꨇ׃ׁ •  ׉׮׉׮ثٍحزד֮׷䠐㄂ •  植朐㢳ֻךثٍحزنحزחְֶגNLPך䪮遭כ넝礵䏝זⰋ 俑嗚稊ؒٝآٝה׃ג׃ַ堣腉׃גְזְ 곁㹏כ醱꧟זةأؙ׾⽃秪חֿזׇ׷ֿה׾ثٍحزח実׭גְ ׷כ׆ FAQ׌ֽ׾耀ֹ׋ְ鏬דכזְ Future

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劢勻׾鋅䰘ִ׋ثٍحزنحز •  ثٍحزהְֲUI׾؝ىُص؛٦ءّٝ⟃㢩פה䎢־׷ •  㹋欽涸ד֮׶ثٍحزך׫ד㸣穠דֹ׷ •  䘯黝ח؝ىُص؛٦ءָّٝדֹ׷ Future

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ֿ׸׵׾㹋植ׅ׷׋׭ח AIًحإٝآٍ٦דכぐ㣐㷕ה欵㷕鸬䵿ד㼎鑧䪮遭ծ灇瑔׾遤ְ ؕأةو٦؟ه٦ز׾㢌ꬠׅ׷״ֲז؟٦ؽأ׾湡䭷׃גְ׷ 欵㷕鸬䵿 •  匌⻌㣐㷕✜侄䱇 •  㣐ꢻ㣐㷕瀖랲侄䱇 Future

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׀幠耮֮׶ָהֲ׀ְׂת׃׋