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© AKAMAI - EDGE 2017 Introducing Akamai Control Center October 11, 2017

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© AKAMAI - EDGE 2017 BRIAN KATZEN Director, Product Line DENNIS ROSENFELD Sr. UX Designer

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© AKAMAI - EDGE 2017 The portal is a tool for getting work done, but using the portal is too much work.

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© AKAMAI - EDGE 2017 I already have a task in mind when I log-in I can’t see features that aren’t on my contract I shouldn't have to call Akamai for them to push a button for us. The UI quality doesn't match the quality of the products—it's frustrating When I was new I had no idea where to click I do the same tasks every time I log in Contextual navigation always trips me up. Finding what I need is cumbersome I have a few views that I always keep open in a tab CUT THROUGH THE NOISE

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© AKAMAI - EDGE 2017 A new control center Easier to use | Focuses on what matters most WHAT WE’RE DOING ABOUT IT

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© AKAMAI - EDGE 2017 NEW CONTROL CENTER = START PAGE + DESIGN SYSTEM START PAGE OCA Property Manager Image Manager Fast Purge Learn Akamai Billing Center Enterprise Threat Protector Reporting START PAGE Pulls information from apps and brings you to them DESIGN SYSTEM Creates coherency and consistency across the portal

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© AKAMAI - EDGE 2017 INFORM FOCUS ACT 1 2 3

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© AKAMAI - EDGE 2017 STRIP AWAY THE NOISE FOCUS

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© AKAMAI - EDGE 2017 MAKE BETTER DECISIONS INFORM

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© AKAMAI - EDGE 2017 TAKE ACTION QUICKLY ACT

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© AKAMAI - EDGE 2017 INFORM FOCUS ACT 1 2 3 THE START PAGE SIMPLIFIES YOUR PORTAL EXPERIENCE

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© AKAMAI - EDGE 2017 ITERATION WITH USERS DEFINED THE SOLUTION

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© AKAMAI - EDGE 2017 ● Quick access to tasks ● Knowing the status of services ● Be able to focus—and unfocus ● Get the basics right WHAT WE LEARNED

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© AKAMAI - EDGE 2017 DEMO

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© AKAMAI - EDGE 2017 NOTIFICATIONS: See all messages, alerts and system activity in one place.

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© AKAMAI - EDGE 2017 UNIFIED SEARCH: Find what you need, when you need it.

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© AKAMAI - EDGE 2017 ● Early 2018 Preview ● Opt-in toggle ● Iterate through 2018 WHEN YOU CAN SEE IT

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© AKAMAI - EDGE 2017 A LOOK AHEAD

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© AKAMAI - EDGE 2017 A LOOK AHEAD INSIGHTS Aggregate themes and proactive recommendations FAVORITES Pin the activities you want to always have access too

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© AKAMAI - EDGE 2017 FOCUS BY ROLE Adjust the menu and content by your role RICH NOTIFICATIONS Act within the feed through two way messages & deep links A LOOK AHEAD

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© AKAMAI - EDGE 2017 A LOOK AHEAD FOR PARTNERS SEARCH Across all accounts INSIGHTS Highlight ways to support customers FOCUS BY ACCOUNT Ability to see customer specific views

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© AKAMAI - EDGE 2017 Tell us what else you’d like to see… Visit the Manage Services Kiosk in the Product Experience Area. #AkamaiEdge THANK YOU!