Slide 14
Slide 14 text
Let’s do some simple maths
1,000,000
active users
0.1%
contact you each day
X =
1,000
contacts per day
1,000
contacts
X
10 mins
average handling time
=
7 days
of support work, each day
7 days
of support work
/
8 hours
average working day
=
20 staff
just to keep up each day